Customer Service Port Arthur
Resume:
Port Arthur, Texas *****
ad1s09@r.postjobfree.com
Arvia R. Hill-Thomas
EXPERIENCE
Beaumont Internal Medicine and Geriatric Associates— Operator June 2020- PRESENT
● Answer calls and schedule appointments
● Triangle calls and forward to appropriate staff members.
● Receives caller messages and creates phone messages in the company’s EMR.
● Provide exceptional customer service.
Baptist Hospital of Southeast Texas— Contract Coordinator November 2019 - February 2020
● Process data related to contracts and risk management functions
● Wone console system, and TDD system for the deaf and hearing-impaired
● Translate information to the appropriate codes
● Determine and level priority of the call and enter the data into the computer- aided dispatch system for radio dispatch purposes.
● Ask vital questions and provide pre-arrival instructions for emergency medical calls.
Medical Center SETX— ER Admissions Representative
2017- 2018
● Patient Intake
● Insurance Verification
● Scheduling
● Management of high volume phone calls
● Assist patients in obtaining healthcare services Terina Home Child Care — Assistant Child Care Provider August 2013- August 2017
● Assisted infants and toddlers with activities of daily living
● Engaged in interactive play
● Marketing and recruitment
● Scheduling
EDUCATION
Memorial High School— Diploma
Port Arthur, Texas
Lamar State College — Medical Administration
Port Arthur, Texas May 2016
Lamar State College — Phlebotomy
Orange, Texas 2016
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