Bobby Mitchell Jr. Grosse Pointe Farms, MI 313-***-**** ad1rzb@r.postjobfree.com LinkedIn

PROFESSIONAL PROFILE

Accomplished professional who excels at achieving business results and encouraging exceptional team efforts. Skilled at motivating others to succeed by executing strategic plans aimed at achieving company goals. Dedicated to driving enterprise alignment between business and technology functions. Recognized for consistently achieving company and client objectives. Strategic Planning Leadership Executive Communication Cultural Diversity Staff Development Change Management Product Development Performance Management Process Improvement Relationship Building Group Presentations CAREER HIGHLIGHTS

Celadon Solutions Group, LLC. / Detroit, MI 2021 – Present General Manager

Established and managed strategic long-term goals, policies, and procedures for the support services department. Met business objectives by modifying existing and developing new service processes and analyzing departmental needs.

Identifies needs/opportunities, develops, and implements corresponding innovation and supporting technology that will have a measurable impact on business profitability and market differentiation.

Enables Process and Performance Excellence initiatives through supporting technology, while facilitating innovation to increase profitability for market differentiation. Equips the operational team to deliver the value proposition of services that increase quality and the patient experience for healthcare clients:

Application Management - Support and management of specific technology applications and integrated towards the strategic directions of firms.

Manages application pipelines from idea to full roll-out and execution. Service Express Detroit, MI 2019 – 2021

TECHNICAL SUPPORT MANAGER

Oversaw global level 3 engineering support. Managed all facets of product development and deployment for go-to-market services. Engaged employees by involving them in the decision-making process. Serviced and supported mission-critical strategic initiatives.

Spearheaded the development of Express Connect – a universal monitoring platform for IoT messaging across hardware equipment to create actionable responses.

Received the Service Award for the level 3 engineering support team of 16 people that I managed.

Created a global training program for level 3 engineering, including an international onboarding program.

Devised an acquisition evolution process to evaluate talent and identify skills and weaknesses for development.

Implemented a direct sales engineering team providing comprehensive support to sale and marketing departments. ABM Healthcare Saint Clair Shores, MI 2015 – 2019 VICE PRESIDENT OF SUPPORT SERVICES / DIRECTOR OF INNOVATION Established and managed strategic long-term goals, policies, and procedures for the support services department. Met business objectives by modifying existing and developing new service processes and analyzing departmental needs. Supported objectives in employee engagement and patient experience. Served as the Managing Director of Information Technologies, Administration, Associate Engagement, Purchasing, Safety, Travel, Facilities and Event Planning.

Championed the development of support services from 88 hospital systems to 455 across the United States.

Acquired the National Award for 100 Best Places to Work from 2010 to 2018.

Transitioned the distribution of consumable products across the United States for 1,200 locations.

Deployed Asset Location Via Bluetooth Beacons, Operational Reporting Software. HHA Services Saint Clair Shores, MI 2009 – 2015

Director of Information Technologies

Identified needs/opportunities, developed, and implemented corresponding innovation and supporting technology that had a measurable impact on business profitability and market differentiation.

Application Management - Support and management of specific technology applications, dashboards, and client portals, integrating towards the strategic directions of our firms.

Manages application pipelines from idea to full roll-out and execution.

Deployed-Robotics, SharePoint, Contact Center, Customer Portal, Operational Reporting Software, Distance Learning, WebEx, and Microsoft Office 365.

Additional Experience: Global Account Manager – General Motors / Ford (AT&T) EDUCATION AND TRAINING

BBA in Management and Marketing, Northwood University, Midland, MI VOLUNTEER EXPERIENCE

Vice President Adray Community Hockey League 2006 – Present Supported 1,200+ players from 7-18 years of age with an $80K annual operating budget for the non-profit agency. Assistant Golf Coach Grosse Pointe South High School Propelled the team to the Michigan State Championship in 2018 and runner-up in five of the last six State Championships.