Communication Skills Law Enforcement
Resume:
Edward Borgia *** Tompkins road
Montgomery, NY **549
**********@******.***
Objective
Dedicated and highly trained law enforcement professional with 6 years of experience in maintaining public safety, enforcing laws, and responding to emergencies inside a state correctional facility. Seeking a challenging role as a State Trooper to utilize my expertise in law enforcement, criminal investigations, and community service, with a commitment to upholding the highest standards of safety and service excellence.
EXPERIENCE
New York State Department of Corrections and
Supervision, Otisville, NY — Correction Officer
September 2017 - PRESENT
● Responsible for the custody, security, safety and well-being of incarcerated individuals housed in facilities for The New York State department of Corrections
● Supervise the movement and activities of incarcerated individuals
● Routinely make rounds of assigned areas monitoring incarcerated individual health and safety
● Conduct thorough searches to uncover goods and materials not allowed in the facility.
● Assist in restraining violent and unruly incarcerated individuals.
● Applied interpersonal communication skills to negotiate and resolve conflict that could be harmful to myself, co-workers and other incarcerated individuals
● Supervised and utilized communication skills to work with incarcerated individuals and their families during family visitations
● Counseled incarcerated individuals on behavioral issues and emotional well-being
● Maintained detailed records and documentation of at least 150 incarcerated individuals at a time. Including progress reports and disciplinary records
● Developed strong crisis intervention skills and experience by handling crisis situations and responding appropriately to emergencies
United Rentals, Middletown, NY
07/02/11-09/20/17 — Repairs, Inside Sales Representative, Assistant Operations Manager
● Responsible for daily sales and rentals
● Performed repairs and maintenance on small equipment
● Served customers and helped them acquire what was needed for their home or business.
● Negotiated deals and prices with contractors, small businesses and homeowners
SKILLS
Risk Assessment
Conflict Resolution
Interpersonal Communication
Data Analysis
Crisis Intervention
Conduct Investigations
First aid & CPR qualified
AWARDS
Awarded the National Defense
Service Medal
Honorably Discharged (R1)
3 Year Good Conduct Award
Awarded Third Class Petty
Officer
Awarded the Global War on
Terrorism Service Medal
Navy Expert Pistol Shot Metal
● Developed and qualified leads within respective territory to drive additional sales opportunities through cold-calling and lead generation campaigns
● Gathered and utilized business intelligence on prospects to support sales calls, product presentations and driving new business
● Responsible for the safety programs and training for entire branch location
US NAVY, Yokosuka, Japan
2006-2010 —Flight Deck Control Operator, 3rd class Petty Officer
● Supervised over 200 sailors during flight deck operations
● Monitored the movement and maintenance of air crafts on flight deck during flight operations
● Ensured the safety of flight deck personnel during flight operations
● Performed pre-flight planning, equipment checks and post-flight maintenance planning
● Performed over 5,000 safety inspections
● Handled important records and kept inventory of division supplies
● Assigned new personnel to their living quarters while providing them with an overview of the ship and daily work expectations
● Performed random security checks in our divisions living quarters looking for contraband and ensuring personnel safety
● Assigned daily lunch, dinner & flight deck work schedules during flight operations for over 200 flight deck personnel
● Promoted cleanliness of our divisions living quarters as well as each individual
● Managed disciplinary actions when necessary
● Operated, maintained and repaired fueling and lubricating oils systems
● Trained and supervised personnel during the execution of daily work assignments
● Operated damage control and firefighting equipment EDUCATION
University of Phoenix
Bachelor Degree, Graduation Date: 2015
Major: Criminal Justice & Criminology
Suny Orange
Associates Degree, Graduation Date: 2012
Major: Criminal Justice
Suny Orange
Associates Degree, Graduation Date: 2012
Major: Liberal Arts
RELATED COURSEWORK
Criminology, Psychology, Sociology, Law and Ethics, Substance Abuse Counseling, Research Methods, Human Services, Public Relations, Organizational Management,
Communication, Visual Arts, Public Speaking
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