Pramika Sethi

+*(***) *** - ****

ad1rz8@r.postjobfree.com

Professional Summary

A self-directed, enthusiastic and a tech savvy individual with refined interpersonal skills seeking to secure a position of project coordinator and prove to be an asset in a progressive setting where formal education, knowledge, and skills can be of significance to the organization. Focused, organized and detail oriented Administrative Assistant with 3 years of experience. An ambitious administrative professional with ample experience in office support and team management. Hands on experience with Audit Dashboard, CCH Ifirm, Revver and taxprep including other accounting software. Core Competencies

• Proficient in Microsoft Office suite such as MS Excel, Word, Outlook, PowerPoint.

• Strong decision-making skills and problem-solving ability. Team management and task delegation for improving efficiency.

• Maintaining strong internal and external relations with the clients and Co-workers.

• Familiarity with accounting sorftwares like Quickbooks, Taxprerp, CaseWare, Audit Dashboard and CCH Ifirm.

• Detail oriented along with excellent communication and Data analysis skills. PROFESSIONAL EXPERIENCE

NVS Professional Corporation, Toronto, ON

Administrative Assistant – March 2022 to present.

• Provide dedicated support to senior executives like scheduling meetings, communicating with clients to understand their needs, and making reports for the managers. Collecting information, documents, and data to present to the management team to onboard the client on our system after careful consideration of their backgrounds and previous client history.

• Speaking with Canada Revenue Agency (CRA) agents and providing them with necessary information regarding the tax returns, if required discussing the concerns with the management team to answer their questions. Filing the personal, corporate, and municipal tax returns with Canada Revenue Agency after proofreading the final documents and receiving the signed tax documents from the clients. Mailing the paper copies to CRA tax center when needed.

• Managing and supporting the team by providing regular reports to the management team for any concerns or issues the staff has with the current files. Providing basic support and helping them answer the queries regarding the documents provided by the client. Providing complete notes and information provided by the client regarding their files.

• Professionally communicating with the clients to collect the data by providing them access to our internal individual or corporate software and guiding them to easily upload their documents. Assigning files to the staff according to the capacities and level of urgency.

• Ensuring integrity to the client’s confidential information and documents. Keeping track of the documents and saving it securely on the drive. Constantly improving the process of data collection and making efforts to transfer the clients providing paper documents to upload documents online eventually improving effectivity and efficiency.

• Undertaking the Accounts Receivable (AR) procedure to expedite the collections process for our accounting team. Emailing and calling the clients to get the outstanding balance cleared at the earliest. Accepting payments through Credit Cards, mailed cheques or e-transfers from the clients, and updating the internal database. Processing payments through QuickBooks and keeping a detailed record of each transaction.

CAITSOL, Toronto, ON

Administrative Assistant – February 2020 to March 2022

• Meeting with the clients and getting information as per their needs for the signage service to be provided. Taking notes and discussing with the management team regarding the product planning and complete process of how the project will be undertaken.

• Ensuring project deadlines by following up with the team on important actions and decisions from the meeting. Providing complete information to the team to work on the tasks and present complete product display to the client as well as to the team.

• Taking control of the efficient management of the team by monitoring their budgeted hours and schedules for the tasks and providing administrative support as needed.

• Took control of the team by undertaking the responsibilities of my manager who left on a short-term disability leave 2 weeks before the deadline of the project. Provided excellent support to my team and my acting manager to overcome this situation by feeling supported instead of overwhelmed.

Quantic IT Solutions, Toronto, ON

Customer Service Representative – December 2018 to January 2020

• Professional interaction with the clients and providing them with a detailed description of the products and services we offer. Mentioning the discounts, promotions and incentives for the public who show interest in our products.

• Processing the payments and generating invoices for them after each sale. Providing them with detailed information and a letter of acceptance signed before closing any sale.

• Organized team meetings for the team to learn about upcoming offers or updates for upcoming targets. Discussing the targets closed and past procedures to generate new and better strategies.

• Meeting targets by following the sale procedure undertaken by my manager and closing 2/3 sale targets per week. Provided support to the new employees and helped the team to grow with a goal of achieving individual as well as team targets. EDUCATION

Bachelor of Commerce – Business Management – Seneca College of Applied Arts and Technology. Project Management I and II – Seneca College

September 2020 – April 2021

• Created a risk register, work breakdown structure, project schedule and project budget using Microsoft Project.

• Integrated quality management processes and standards to project planning, monitoring, control and execution activities.

• Applied Budgetary, earned value analysis and cost control techniques to project situations. Project Leader

Strategic Management – Seneca College

September 2020 – December 2020

• Delegated tasks to group members based on performance strength and class participation.

• Performed a SWOT and PEST analysis for PerpsiCo Inc as part of a case analysis report.

• Interpreted the importance of organizational structure and controls for successful strategy implementation. Voluntary Experience

1. Seneca Business Case Competition – Took part in an inter–college SDG case competition. Contributed to develop an action plan and help the institution achieve the goals of Agenda 2030. We came up with an idea, action plan and video in less than 24 hours. Me and my teammates were assigned to People, one of 5 main aspects of the 17 goals, to think about how Seneca as an HEI could do further to implement those goals. This was my first participation in an environmentally focused contest and to our surprise we were so proud to be chosen as one of the TOP 5 WINNING TEAMS and best solution suggestions. 2. NVS First Aid Health and Safety Representative – I am the first and only employee who volunteered to get certified for Health and Safety for our Markham office. Serving my colleagues to provide them safety and providing first aid help in times of need.

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