Kevin Towsley

**** ***** **** *** ********* ***,

Jacksonville, FL 32233

m: 904-***-****

ad1rys@r.postjobfree.com

Professional Summary

Results-driven professional with career-long record of strategic planning, business development, and operations management success for leading organizations

Proven talent for aligning business strategy and objectives with established process development and personnel management paradigms to achieve maximum operational impacts with minimum resource expenditures. Success-focused thought leader with expertise spanning operations optimization, performance assessment, relationship management, cross-functional team leadership and participation, logistics management, customer service, financial management, payroll management, negotiation and contract management, inventory management, schedule management, recruitment management, regulatory compliance, budget management, issue resolution, and project management. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as training and development, recruitment management, and operations analysis expertise.

Professional Experience

Sodexo Inc, Jacksonville, Florida, May 2023 to Current

Regional Support Operations Director

Travel to different accounts thru the United States and provide On-site Management.

Provide On-site training and development of new Managers and General Managers.

Administer financial management, budget, P&L management, Contract Management and fiscal performance.

Provide account start up and shut down services to accounts as requested.

Naval Continuing Care, Jacksonville, Florida, May 2021 to February 2023

Campus Director of Housekeeping

Oversaw all campus housekeeping and Environmental Service operations of a Continuing Care Retirement Community.

Created and managed annual budget for four individual departments.

Administer financial management, budget, P&L management, Contract Management and fiscal performance.

Developed and implemented a comprehensive training and development plan for new hires.

Developed a comprehensive emergency management plan for campus operations.

Compass Group, Jacksonville, Florida & Miami Florida, November 2018 to April 2021

DIRECTOR OF OPERATIONS

Oversaw all operations of a contracted services provider within a group of long-term care facilities.

Administer financial management, budget, P&L management, and fiscal performance of my assigned accounts.

Play a key role in supervising and spearheading the day-to-day operations and providing first-class and exceptional Operational excellence to all customers.

Aramark @ UF Health Shands, Gainesville, Florida, June 2017 to November 2018

EVS AND PATIENT TRANSPORT MANAGER

Managed third shift housekeeping and patient transport operations at a 1200 bed hospital.

Orchestrated training, scheduling, and management of all housekeepers and patient transporters in addition to shift management duties.

Instrumental in the development of Safety training of staff and developing training programs to improve overall patient satisfaction

Oversaw the cleanliness of the hospital in addition to operating as lead inspector for the cleanliness of the hospital.

Healthcare Services Group, Jacksonville, Florida, February 2016 to September 2017

AREA GENERAL MANAGER

Provided Management and oversight of Environmental Services and food services at 5 long-term care facilities.

Led Human Resources hiring and the processing of new hires.

Provided training, mentoring, and supervision to subordinates in addition to payroll and schedule management.

Navigated the maintenance of OSHA compliance as well as state and local health department laws and regulations in relation to the management of a care facility.

Monitored the facility inventory and associated cost accounting.

Implements 5S program in each of the established accounts in order to maximize safety and productivity.

CORVUS Janitorial Systems, Jacksonville, Florida, April 2013 to January 2016

REGIONAL DIRECTOR OF OPERATIONS

Directed all daily operations and project management of a franchise-based commercial cleaning company in office and face-to-face.

Oversaw and drove business development through contract negotiations with potential customers as well as with suppliers.

Managed and negotiated several contracts for maintenance and housekeeping services at business and food services establishments.

Provided education and coaching to franchise owners, teaching them the skills, business management, and development aspects of their small businesses.

Served as primary point of contact on a 24/7 basis, providing on-call guidance for franchisees and problem-solving for customers.

Conducted the analysis of contracts to certify deadlines and contractual obligations.

Administered budgeting, payroll, and AP/AR.

Closely collaborated with customers/owners on a regular basis in the management of their contracts.

Established and nurtured good customer relations to ensure continued use of services.

JVM Realty, Hudson, Ohio, 2006 to 2012

AREA DIRECTOR OF MAINTENANCE, HIDDEN LAKE APTS

Administered daily maintenance and construction operations of a multi-unit subsidized apartment complex including aquatic facilities.

Oversaw the maintenance of HUD and Fair Housing Standards and Practices.

Executed project management duties for renovations and capital improvements.

Orchestrated the hiring, training, and mentoring of personnel.

Performed purchasing and budgeting operations, as well as recordkeeping and reporting of federal housing guidelines.

Navigated the negotiation of pricing and contracts with suppliers and vendors as well as overseeing performance to certify contractual obligations were being met.

Willo Security, Willoughby Hills, Ohio, 2008 to 2012

MULTI SITE MANAGER/PROJECT COORDINATOR

Charted the creation and implementation of security systems for major events, such as NEC World Series of Golf and Pro Football Hall of Fame Game.

Led the establishment of emergency management procedures.

Drove the development of processes to prevent theft, vandalism, and safety hazards.

Oversaw the scheduling and supervision of personnel including patrol duties and payroll reporting.

Military

United States Army National Guard, 2005 to 2006

COMBAT ENGINEER SCHOOL

Education and Credentials

Bachelor of Science (B.Sc.) in Fire Protection and Emergency Management, The University of Akron, Akron, Ohio

Ordained minister the Universal Life Church, Universal Life Church

Awards and Certifications

State of Ohio Firefighter level 2 and EMT-B

Project Management Professional – Syracuse University

Six Sigma Certification – Syracuse University

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