Veteran ~ United States Army ~ Honorable

William E. Wilson

Laguna Hills, California ad1ryf@r.postjobfree.com 949-***-**** SELECT SKILLS

• Proven Leadership Abilities

• Environmental Policies

• Interpersonal skills

• Quality Assurance

• MS Word / Excel / PowerPoint

• Trainer

• Attention to detail

• Coordinator

• Data entry

• Technical Practices & Knowledge

• Excellent Customer Service

• Organizational Skills

• Maintenance Management

• Troubleshooting Acumen

• Shipping / Receiving

• Storage / Cataloging

• Social Perceptiveness

• Excellent Communication Skills

License – Forklift Operator WW080614PS

OSHA 30 Hour CERTIFIED - General Industry

OSHA Accident Investigation - Interpreting Nonverbal Communications, Securing / Documenting the Scene, Interviewing Witnesses, 5 Why's Root Cause Analysis and Writing to Report. OSHA Record Keeping Rules - OSHA 300 Logs, OSHA 300A Summary, OSHA 301Incident Report Forms. OSHA 10 Hour CERTIFIED - Construction

EDUCATION AND TRAINING

Lake Forest Distribution Center Engagement Team, Lake Forest CA Sawyer Business College, Pomona, CA, Accounting Certificate U.S. Army 73 C10 Honorable discharge Germany, Korea, Ft Lewis Wa. U.S. Army Finance & Accounting School, Honors Certificate, Indianapolis, IN National Retail Federation Customer Service Certification, Costa Mesa, CA PROFESSIONAL WORK EXPERIENCE

RMA Specialist / Customer Service

ALCON, Lake Forest California 2018 to Present

Work with management to organize the work setting to improve worker productivity, principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Training - Implemented principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Quality Assurance - Quality Control Supervision. Plan, direct, or coordinate quality assurance activities. Formulate quality control procedures to control quality of production efforts.

• Perform data entry for the processing of the RMA material in sap system and coordinating inventory to scrap or keep for repair, performing all necessary reports for management review.

• Process returning product to determine if repairable or not.

• Categorizing materials and storing them properly.

• Organize shipments to and from the facility to replenish repair shop quantities and customer orders. William E. Wilson ~ Case Manager Page 2 of 2

Veteran ~ United States Army ~ Honorable

Customer Service Warehouse

Pine- Environmental, Irvine California 2017 to 2018

• Collect delivery instructions from appropriate sources, verifying instructions and routes.

• Conduct customer service activities by conferring with customers on a daily basis by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

• Load / unload trucks operate special loading-related equipment on vehicles and utilizing other equipment as well as UPS and Fed-X procedures as necessary during shipping and receiving operations.

• Conduct data entry and maintain logs of vehicle working hours of service and repair status, following applicable state and federal regulations.

Customer Service Specialist

SST Company, Irvine California 2016 to 2017

• Compared data with source documents, or re-enter data in verification format to detect errors.

• Compiled, sorted, and verified the accuracy of data before it is entered.

• Located / corrected data entry errors or reported them to supervisors.

• Maintained logs of activities and completed work.

• Took High volume of phone calls and provided home security information to clients.

• Provided notifications to customers or patrons; discussed account status or activity with customers; negotiated financial arrangements; collected deposits, payments or fees and brought accounts current. Customer Support Specialist

The Student Loan Group, Aliso Viejo, California 2015 to 2016

• Contacted clients to negotiate payments for past due accounts.

• Utilize active listening, persuasion, and problem-solving skills.

• Reduced delinquency for assigned accounts.

• Took High volume phone calls to assigned delinquent customers - Averaged over $7K in collections monthly.

• Superseded monthly quota to include monthly bonuses. Finance Specialist

United States Army, Stuttart, Germany 1980 to 1982

• Performed / supervised duties pertaining to disbursing, travel, military pay, foreign national pay, internal control and civilian pay.

• Performed disbursing, travel, military pay and internal control duties; performed / supervised disbursing, travel, military pay, foreign national pay, internal control and civilian pay operations; supervises disbursing, travel, military pay, foreign national pay, internal control and civilian pay operations.

• Supervised finance operations, functions and activities of finance, military pay and accounting in the capacity of senior finance and accounting specialist.

SPECIAL ASSIGNMENTS / RELEVANT POSITIONS HELD

Customer Relations Sales / Event Planner

Luscious Jimmy’s Catering Lake Forest, California

Loan Document Specialist

Loan Depot, Foothill Ranch, California

Authorization Specialist - Nationwide Support Services, Newport Beach, California

• Obtained authorization to proceed with over 3,000 client settlements.

• Informed clients that settlements had been achieved and provided explanation of payment agreements. Warehouse Supervisor - Kusoju.com, Lake Forest, California Case manager-Jericho outreach Chino California

Contact this candidate