Rene Ulvog

Goal Oriented Individual

Phoenix, AZ 85018

ad1ryc@r.postjobfree.com

602-***-****

Young professional with a unique combination of business experience and strong work ethic with a company-first attitude. Advanced problem-solving skills with proven ability to clarify and resolve complicated issues and situations. I’m dedicated to achieving customer satisfaction whether working independently or as part of a team. Always willing to go the extra mile.

Authorized to work in the US for any employer.

Willing to relocate anywhere.

Work Experience

A/R Collections Specialist

Total Waste Management – In office

October 2022 to Present

Responsibilities

Process accounts and incoming payments in compliance with financial policies and procedures

Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data.

Prepare bills, invoices and record bank deposits.

Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.

Verify discrepancies and resolve clients’ billing issues.

Facilitate payment of invoices due by sending bill reminders and contacting clients

Generate reports detailing accounts receivable status. A/R Collections Specialist

Solar Mosaic – (Remote) Contract

August 2021 to October 2022 - Remote

Service Loan transfer throughout the home sale process. Also, file\terminate UCC liens. Counter sign loan transfers and finalizes to complete while maintaining accounts to prevent from going past due.

Reviews, authorizes, and recommends commercial and personal loans for approval.

Verifying loan application information, processing necessary paperwork, and filing borrower information.

Computer proficiency excel, word, MS office, salesforce, concord, talk desk, slack & platform.

Daily money application.

Reviewed the application for compliance and may submit the application to an underwriter for final review.

Slack time was daily to assist other department and service representatives with questions about the customers requested or information on the loan processes.

Updated, terminated, canceled and file Liens on properties.

Ensure compliance of loans with credit policy and assist in the management of the Commercial loan portfolio.

Managed existing loan accounts until close and receiving grant deeds. Loan Servicing Specialist/Collections

Shellpoint Mortgage Servicing (Remote) Contract - Phoenix, AZ February 2020 to November 2021 (second job for 3.5 months)

Commercial collections 60-120 days past due collections.

Microsoft Word and Outlook, Salesforce, Workday.

Overseen daily collection functions month-end/year-end.

Escrow/PMI

Maintained the general ledger processing the daily/monthly tax audits.

Quickly & efficiently perform multiple responsibilities at once while paying attention to detail.

Knowledge of using specialized software SAP, Sage, Excel, Workday, Sales force, CP, ILS, Trux and other tools to tack and manage data. AR/Collections Specialist

Discount Tire – (in office) Contract

February 2019 to July 2021

Commercial collections 60-120 days past due collections.

Microsoft Word and Outlook and EBILL Synchrony.

Overseen all accounting functions month-end/year end experience.

Reconciliation of all bank and credit accounts.

Total value of work completed & materials stored on-site to date.

Amount retained.

Total amount earned to date.

Total amount received to date.

Amount currently due.

Balance to finish.

Maintained the general ledger and processing the daily/monthly tax audits.

Quickly & efficiently perform multiple responsibilities at once while paying attention to detail.

Currently using specialized software SAP, Sage, Excel and other tools to tack and manage data.

AR/Collections Specialist

Southwest Mobile Storage (in office) Contract

February 2019 to July 2019

Commercial collections; 60-120 days past due collections.

Perform all aspects of collections including skip tracing, processing payment, researching, reconciliations, and handling disputes.

Set up payment arrangements.

Perform a high-volume of phone and email communication, while maintaining a customer service-oriented attitude.

Multi-tasking- while maintaining a call level of 100-200 calls a day.

Process credit applications.

Update tax exception forms and fill out storage lien notice forms.

High-level customer service and ability to build relationships with customers while effectively collecting past due balances.

SAP & Sage experience and knowledge.

Collections Specialist

Unify Financial Credit Union (In office) Contract

July 2018 to July 2019

All aspects of Collections & Recovery

Mortgage, Consumer, Auto, Personal Loans, Commercial and personal lines of credit.

Outbound/Inbound calls 60-100 calls a day.

Assist branches & departments gain access to account provided overrides on blocked accounts.

Repossessions from liquidation of sale to deficiency balances.

Performed workout loans, modifications, and deferments when applicable.

Skip tracing 60-75 days delinquent.

Specialized Collector

Mobile Mini – (In office) Contract Phoenix, AZ

November 2016 to February 2018

Performed all stages of collections up to repossession and charge off.

Skip trace. Sent demand letters.

Reconciliation /Accounts receivables. SAP

Specialized in customer service as well as collections ensuring I provide the highest level of service.

Persistent in the face of obstacles and difficult clients. Auto Finance Specialist

Flagship Credit Acceptance - Contract

September 2014 to February 2016

Explaining the negative impact and process in not adhering to a contract of the auto loans.

Helping customers with hardship solutions, short term and long term.

Maintaining and keeping all customer information up to date.

Making payment arrangements that make sense. FDCPA Collector II

Bank of America

January 2012 to July 2014

Performed all stages in collection 5-30 days 36–60-day 60-90 day up to charge off.

Maintained above average matrix.

Negotiate payment arrangements for the customer as well as representing the collections aspect of the bank. Always striving for the best costumer experience.

Attended several classes to keep up on the banks’ changes and needs to improve on the customers' experience.

Auto Collector

Chase Auto Finance

January 2009 to January 2012

Performed all stages of collections up to repossession and deficiency balance.

Sent deficiency letters to member or insurance company.

Skip tracing.

Submitted Insurance and GAP claims.

Made payment arrangements.

Processed payments.

Contact this candidate