SAUNDRA E. BROWN

**** ******** ******

Arlington, TX 76002

517-***-****

ad1rxv@r.postjobfree.com

Professional Summary

Enthusiastic, energetic, accomplished Insurance Claims Adjuster and Customer Relationship Professional with proven ability to effectively utilize acquired expertise, creative talents and commitment to excellence to service clients, and build strong business relationships. Possessing the ability to learn quickly and efficiently become a subject matter expert in any position. Exceptionally detailed, organized and highly accurate possessing a unique ability to successfully manage multiple projects simultaneously. Astute in insurance claims evaluation, customer service, and claims management. My dynamic and extensive knowledge of Insurance Claims will prove my effective abilities to become a great asset for your company. Delivery of outstanding results while maintaining focus upon both quality and efficiency, leading to increased levels of responsibilities and recognition. I will capitalize upon my proven negotiation, organization, and coordination skills as well as my experience in maximizing and maintaining high quality relationships with clients and key stakeholders.

EDUCATION & TRAINING

Lansing Community College Associates Degree April 1995 – Dec 2000

Lansing Everett High School Diploma Aug 1982 – May 1985

CERTIFICATES & LICENSES

Corrections Officer LEIN Certification

Claims Adjuster License in states of FL, GA, OK, MI, LA, MS, NY, SC, TX and HI

Core Knowledge and Skills

• Persuasive Communicator

• Negotiations

• Customer Relationship Management

• Coaching and Monitoring

• Team Building/Leadership/Mentorship

• Proficient in Microsoft Office

• Claims Management

• Quality Management

EMPLOYMENT HISTORY

Pilot May 2021 – Nov 2021

Claims Adjuster

• Investigates, evaluates and negotiatesclaim damages and situation using internal and external resources to reach a fair and equitable settlement.

• Uitilizing analytical ability to write estimates using various software programs (Xactimate and CCCI) based on information collected from customers and repair shops.

• Identified suspicious losses that indicate potential fraud. Escalating and recommending referrals to the fraud dept and assisted the fraud department in their investigation and disposition of claims.

• Exemplifying relationship management skills in managing communication with vendors, insured parties, internal leadership and providing end to end service throughout the life-cycle of the claims process.

• Quality Managment - Proven ability to review and re-inspect shop estimates and invoices.

• Processing salvage titles and monitor recoveries.

• Documenting the claim file with notes, evaluations, photos and documents that’s provided by the customer.

• Executing and processing payment to the customer if/when needed via (QCP, Fast Mobile Epay, etc.).

• Customer Relationship Managment - Acting as a liaison and maintaining a connection with the customer by understanding and meeting their needs.

• Proven ability to work well with others in a fast-paced collaborative environment.

Bethlehem Children’s Academy K-2 Nov 2018 – Aug 2019

Transitional Teacher

• Entrusted to develop and organize educational learning experiences for children.

• Lesson Planning/Curriculum Development - Implementing activities using Abeka curriculum.

• Guide children from one developmental milestone to the next including assessment of student progress.

• Maintained health and safety requirements of the center in accordance with OSHA Standards.

• Maintained nutritional requirements for children with dietary needs.

• Collaboration with teachers using Christian values.

• Exemplifying effective communication with Parents and Administrators.

• Assisted in coordinating any academy events including parties, programs, and the STEM

Expo.

State of Michigan Department of Corrections Jan 2000 – July 2015

Technician/Officer

• Interprets and analyzes messages received from 2 different monitoring systems.

• Entrusted to maintain records and logs of offender activity.

• Compares violation data against curfew and offender information.

• Communication via telephone calls to offenders concerning their activity and to give information.

• Client Relationship Management - Receives calls from law enforcement agencies after-hours.

• Document Management - Completes violation forms for LEIN processing and telephone surveillance.

• Enters curfew, enrollment, deletion and alert information.

• Specializing in warrant entry for escapees and absconders.

• Utilizing analytical ability to exercise discretion and good judgement as to when to report a situation directly to local law enforcement agencies and agents.

• Quality Managment - Proofreads entries into both the database and into LEIN to ensure data is properly entered and responds to prison escape and parole absconders.

References Available Upon Request

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