Rita Deneen Robertson 615-***-**** ● ad1rxs@r.postjobfree.com

Highly enthusiastic manager with 15+ years of clerical and records management experience. Proven success in leadership, operational excellence, and organizational development.

Managed, supervised, and delegated responsibilities to teams of up to 30 people.

Experience in troubleshooting and problem resolution.

Experience with strong prioritization and planning abilities.

Knowledgeable in process development and implementation.

Excellence in customer relations.

Apply critical thinking skills to real-world situations for informing decision-making.

Experience in documentation and clerical support.

Conflict Management ● Problem-Solving ● Team Development ● Leadership ● Management ● Organized.

Customer Service ● Training ● Verbal Communications ● Operations Management

Education

Strayer University, Nashville, TN May 2007

Master of Science (M.S.) in Health Care Administration

Compliance, Risk Management, and Conflict Resolution.

Ethics.

Financial Management.

Global and Public Health.

Health Care Planning.

Health Care System

Health Care Policy and Law

Leadership

Human Resource Management

Strayer University, Nashville, TN May 2004

Bachelor of Science (B.S.) in Health Care Administration

Work Experience

AAA Auto Club Group, Nashville, TN January 2023 to Current

Member Representative

Gathered data information on the member and the membership. Persuaded new customers to join AAA Auto Club Group. Booked domestic travel for the members. Guided members and non-members in the process of applying for International Driving Permits. Photographed members for their passport photos or other documents. Notarized all types of documents for members as well as non-members.

Public Store, Nashville, TN July 2022 to January 2023

Customer Service Representative

Performed open and closing operations of the store. Balanced and documented the day-to-day financial operations of the store. Provided premier services to customers. Initiated transfer of incoming calls to other departments within the store. Supervise the front end of the store’s cashiers. Coordinated, delegated, and maintained the cleanliness of the store’s appearance.

Election Commission, Nashville, TN March 2016 to Current

Precinct Officer

Managed and supervised a team of nine employees across the voting division. Established and enforced performance policies. Built excellent rapport and working relationships with machine operators, precinct registers, and poll officials, by building trust and improvement upon communications. Maintained composure in stressful situations, including confrontations, interviews, and record searches. Maintained excellent attendance record, consistently arriving at work on time. Initiated voting team in the delivery of voter projection, resulting in excellent opening and closing precinct on time.

Dollar General, Nashville, TN February 2021 to February 2022

Store Manager

Managed 10-plus employees. Approved timesheets for employees in a timely manner. Determined work schedules for the employees. Improved my managerial experience through continual computer training as a store manager. Managed employees by making sure they completed computer training. Trained leads and assistant managers to manage the opening and closing of the store.

United States Census Bureau, Philadelphia, PA January 2020 to June 2020

Field Representative

An experienced specialist who provided timely and completed responses to questions or concerns to meeting planners, hotel sales managers, and customers who worked with the Groups360 platform. Handled inbound calls and outbound calls to existing customers to address and resolve client issues with meeting planning. Worked closely and partnered with the Development team to update products and services to a client base to ensure client satisfaction. Trained and educated new incoming employees on the process and procedures of the company's rules. Helped implement new troubleshooting procedures in resolving client, hotel, and meeting advisor technical problems.

Alsco, Nashville, TN November 2018 to June 2019

Clerical Assistant

Maintained physical files and digitized records organized for easy updating and retrieval by authorized team members. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. Sorted and distributed office mail and recorded incoming shipments for corporate records. Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information. Composed sensitive, confidential reports and documents.

Certificate

Notary Public and Signing Agent

Technical Skills

Proficient in Microsoft Office (Outlook, Word, Excel) ● Salesforce

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