Cris Ramos

El Paso, TX *****

ad1rwu@r.postjobfree.com

+1-915-***-****

Driven Strategic Leader, continuously seeking opportunities for improvement, in order to accomplish the greatest impact in Customer Satisfaction.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shipping and Receiving Lead

E & MR Custom Kitchen Cabinetry LLC - El Paso, TX

November 2021 to Present

• Responsible for receiving Raw Materials taking account of inventory through computer systems and ensuring packing list matches physical quantity received.

• Responsible for inventory process

• Responsible for assuring inventory accuracy of location physically and in our computer systems

• Responsible for notating received item discrepancies and making necessary adjustments for further revision and resolution.

• Responsible for storing material accurately once the receiving process is completed.

• Responsible for utilizing sit down forklift around warehouse when unloading and storing packaged goods and materials

• Responsible for keeping clear communication with my leaders and our partners in order to get orders processed, shipped and delivered efficiently and in a timely manner. Quality Assurance Lead

Becton Dickenson (BD) - El Paso, TX

December 2019 to November 2021

Responsibilities:

• Serve a high visibility product line.

• Contribute to continuous improvement by informing management of process deficiencies and suggesting ways of improving service and quality.

• Work with customers for managing workflow, inventory levels, and on time delivery.

• Handle customer complaints through incoming calls.

• Work with the management team to stay abreast of company policies and vision, to excel in new customer and or product support.

• Resolve product inquiries and non-conformance investigations.

• Inspect the quality of product and ensure its compliance with quality specifications.

• Provide excellent customer service to internal and external customers in order to accomplish company goals and metrics.

• Implement measures that improve the accuracy and quantity of outputs.

• Responsible for inventory adjustments and order shipments.

• Achievements: Attained 99% customer satisfaction on interval survey performed by corporate headquarters

Customer Service Sales Specialist

DirecTV/AT&T - El Paso, TX

June 2018 to December 2019

Responsibilities:

• Enroll and open new customer DirecTV and AT&T accounts.

• Answer questions from customers concerning services provided by the company.

• Maintain professional etiquette and always provide positive outcomes for our customers.

• Convey empathy and confidence on all customer interactions.

• Trusted with customer credit card & social security information.

• Establish rapport and communicate effectively with customers.

• Apply excellent listening skills to provide an efficient solution that best fits our customer needs.

• Build rapport with clients and customers, assisting with their needs in an accurate and timely manner.

• Actively listen to customers in order to understand their concerns and respond with respect and accuracy at all times.

• Troubleshoot and resolve customer issues through systems and product knowledge.

• Identify customer and client needs and provide a solution that best fits their needs.

• Provide clients with information about their current plans & products.

• Identify & Position new solutions that align with customer needs.

• Navigate through multiple computer applications with Speed & Accuracy.

Skills:

• Customer Service

• Reliability

• Quality Assurance

• Quality Control

• Time management

• Organizational skills

• Team Work

• Technical Support

• Problem-solving

• Excellent verbal communication

Languages

• English - Expert

• Spanish - Fluent

Certifications and Licenses

Real Estate License

October 2018 to Present

Forklift Certification

June 2017 to Present

Video Tech Representative

December 2018 to Present

Assessments

Sales skills — Proficient

January 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS:

Relate well to all kinds of people, inside and outside the organization, build appropriate rapport, actively listen, build constructive and effective relationships, truly value people, diffuse high-tension situations comfortably, constructively manage frustration. Time Management - Manage tasks and responsibilities in a timely manner, ensure consistency with deadline requirements for timely contacts with clients and prompt documentation. Presentation Skills – Effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, subordinates, and bosses.

Perseverance – Pursue everything with energy, drive and a need to finish; never give up before finishing; especially in the face of resistance or setbacks. Results/Outcome Orientation- Motivated by results; can be counted on to meet and exceed goals successfully; goal oriented; set clear objectives and measures. Ten years of experience: Microsoft, Excel, Word, PowerPoint, Internet Explorer and Google Chrome. Bilingual English/Spanish.

Customer centered, passionate about quality and providing exceptional customer service. Positive personality with a desire to understand concerns, build trust, and position solutions with every customer.

Highly adaptable to change; accept change with confidence. Team Player; work great in groups and show loyalty to my team. Goal Oriented, Motivated, Hard working, Reliable, Punctual, Teachable, Learn new tasks quickly. Passion for customer service excellence; high degree of courtesy and professionalism. Proficient with new technology systems.

Problem solver with Excellent Communication and Organizational skills; able to provide effective feedback.

Professional appearance and dress, Positive Attitude & Courteous Telephone Etiquette. Excellent customer service skills, use of great judgment on customer service issues. Strong attention to detail, with a focus on accuracy and quality of work. Ability to balance multiple tasks simultaneously while handling frequent interruptions. Ability to meet tight deadlines.

Ability to take initiative and maintain flexibility. Excellent at independent and group work.

Proficiency in computers and Microsoft Office software. Ability to read, comprehend, and follow written procedures and regulations. Excellent Verbal Communication and Actively Listen. Friendly and Pleasant Phone Demeanor.

Ability to solve problems, pay strong attention to detail and multitask.

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