Verna Parten

Corsicana, TX

ad1rwi@r.postjobfree.com

+1-903-***-****

I am seeking new opportunities with many years of customer service, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed quotas. Reliable and driven, with strong time management and prioritization abilities, ability to work independently, self oriented, sharp problem solving skills and with a energetic work attitude. Work Experience

Operations Coordinator Contractor

Railbookers Group - Remote - Beverly, MA

March 2023 to November 2023

I verified all bookings, time of arrival and departure for all clients. I made sure all confirmations for scheduled trips were confirmed at the client's request. Qualifications, Essential Duties and Responsibilities

• Confirm services with vendors through messaging, web sites, portals and/or phone calls.

• Computer literate with working knowledge of Microsoft Office – Outlook, Word, Excel and Softrip software programs

• Work with suppliers to confirm rooms above allotment.

• Manage customers special requests by requesting and securing with suppliers.

• Manage cancellation process from sending cancelations to auditing booking to ensure all components, including manual items, are appropriately actioned.

• Responsible for issuing tickets, including exchanges, refunds, cancellations, and schedule changes as needed.

• Research conflicts/missing items and work on confirming services in a timely manner.

• Any additional tasks assigned by management.

• Performs other duties as required.

National Account Coordinator Contractor

Ainsight - Remote - Florida

May 2021 to February 2023

I was responsible for is managing enterprise clients with providing first line client service and support, while interacting with clients, candidates and all business units. Qualification, Essential Duties and Responsibilities

• Computer literate with working knowledge of Microsoft Office – Outlook, Word, Excel Zoho Adobe Docs and Form Fox

• Ability to convey information clearly and concisely using appropriate grammar, spelling and punctuation in computer systems and in written and verbal correspondence.

• I handle multiple projects with changing priorities, while working both independently and as part of a team

• Effective communicator with the ability to follow both oral and written instructions.

• Strong organizational and follow through skills and particularly strong attention to detail.

• I properly handle confidential information and records

• To project a professional company image in-person, through email and phone interaction

• Responsible for answering client relations phone lines and responding to inquiries from clients to include various methods of communication such as chat, emails, etc

• Researching and resolving client inquiries and concerns in an accurate, timely and professional manner

• Escalating non-routine inquires, concerns or exceptions to standard operating procedures to the manager.

• Monitoring on-lines systems, that are applicable to assigned client.

• Analyze presented information to identify potential problems or discrepancies.

• Document all problems and work with appropriate internal departments and/or client to resolve them.

• Participate in department/client meetings to discuss requirements, product clarification, change in scope, etc

• Work accurately and effectively as a team contributor on all assignments Commercial Business Account Executive Associate / Call Center Sales Inbound and Outbound

Northland Commucations - Corsicana, TX

December 2012 to December 2021

I worked with the outbound commercial business clients while providing first line client service and sales with support. I took the responsibility of supervising the commercial inside sales team on a daily basis. I was promoted from the call center residential sales agent after 5 years to commercial sales within the company.

Qualification, Essential Duties and Responsibilities

• Supervisor over Commerical Insides sales team, overseeing the teams needs for escalating any issues with our commercial clients.

• Selling products and services to prospective business customers inbound and outbound commercial clients.

• Performing cost-benefit analyses of existing and potential customers

• Maintaining positive business relationships through good customer service to ensure future sales.

• Achieve excellent customer service, while consistently meeting the company sales goals.

• Call Center Sales Agent for inbound and outbound calls.

• Billing solutions, taking payments.

• Resolved IT technology issues.

Education

Diploma in General Studies

Corsicana High School - Corsicana, TX

August 1990 to May 1995

Skills

• Sales support

• Satisfaction

• Customer service

• Billing

• Excel

• Microsoft excel

• Ms office

• Powerpoint

• Microsoft word

• Word

• Accounting

• Receptionist

• Cold Calling

• Data Entry

• Quickbooks

• Sales

• Salesforce

• Customer Service, Call center experience aswering telephones regarding existing accounts, Accounts payable, Accounts receivable, Consult with customers to evaluate needs and determine best options, Consistently improve customer satisfaction through expert resolutions of conflict, issues and concerns.

• Kronos

• Human resources

• Payroll

• Outbound Sales

• Telemarketing

• Office Management

• Management

• Microsoft Outlook

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