Customer Service Social Media

Objective

Seeking a position Health Care Compliance with an organization where I can utilize my skills and experience to improve operations and enhance growth.

Strong attention to detail, problem solving & analytical skills

Excellent verbal and written communication

Able to work in a fast-paced & deadline driven environment

Exceptional customer Service

Experienced in planning & management

Flexibility and adaptability to any situation

Bilingual - Fluent in English and Spanish both written and orally

Ability to multitask and prioritize base on urgency

CORE SKILLS & QUALIFICATIONS:

PROFESSIONAL EXPERIENCE

YOU AND I HAIR STUDIO (FORMER YOU AND I HAIR SALON) JUNE 2001 – Present

OWNER AND MANAGER

• Collaborate and support staff

• Coordinate with staff members, to organize scheduling for each hair stylist

• Estimated workforce requirement and equipment needed to complete particular project

• Customer maintenance, new customers and existing by cold calling and advertisement

• Social media management making sure the Studio has a digital footprint

• Inventory of all salon supplies

• Research products and order products to provide our customers the best products base on their needs

• Balance books using excel

• Plan growth, projection, and goal setting for each stylist and studio overall

• Processed payroll and vendor payments.

• Responsible for answering phone calls, handling inquiries from the public, and providing information related to any service

• Delegate tasks to ensure all customers are service in a timely manner and accurately

• Maintaining all customers information private and secure

• Reviewing contract employees and vendors

• Manage up to 12 employees

EDUCATION

• The John John Institute

Permanent makeup and lash technician certificate

• Medical Training Institute’s Raritan Center – Edison, NJ - 2010 -2012

Surgical Technician - Pending certification (school closed)

• Union County - Cranford, NJ - 2001 – 2003

Management – College credits

• Elizabeth High School – Elizabeth, NJ – 1996-2000

High School Diploma

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