CLAUDIO GERARDO AVALOS VEGA
**********@*****.***
Job Objective : My goal is to obtain a challenging and rewarding position as any Bell supervisor, sales representative and Pest Control Manager/Inspector/Service Techician at a dynamic company where I can contribute my experience, knowledge and skills to growing the business and advancing my own career in the pest management industry.
RELEVANT SKILLS
Broad Pest Control Sales and Service experience in both B2B (business to business) and B2R (business to residential) settings, including support for Federal Government Client Accounts requiring Security Clearances for access, inspection and application of pesticides (DOD, DHS). Extensive knowledge of applicable government regulations for pesticide application in commercial and residential settings. Currently licensed and certified in the state of VA with additional category for 7a pest control. Able to effectively communicate with and educate clients, colleagues and staff regarding product and service offerings, pesticides and alternative pest management methodologies, and relevant policies, rules and laws. Regularly calculate costs and prepare pricing estimates, create and interpret graphs, and evaluate budget and profit margins as necessary.
CENTERS OF EXCELLENCE
Independent, self-starter who takespersonal initiative and responsibility for correcting pest problems ● Ability to pass a background check including a drug screen and physical. ● Possess professional maturity, spotless presentation and highest ethical standards. ● Superior customer service and retention skills: received PMSi 2014 award for top client retention rate. ● Excellent follow up and organizational skills. ● Seasoned communicator with direct approach and strong interpersonal skills. ● Clean driving record. ● Creative thinker dedicated to building long term, profitable relationships with clients and colleagues. ● Bilingual – fluent in English and Spanish
WORK EXPERIENCE:
When I was in Mexico around the 90's I worked in Hotel Posada San Antonio avenida principal de ciudad valles S.L.P I worked from receptionist and supervision of employees and rooms, laundries, etc. Then I moved to the United States and started a new life.
United States work experience and school education..
Pest Control Termite Technician, Services Technician, Inspection and Sales
Century Pest Control Services, Inc January 2015 to 2019.
Pest Management Services, Inc., June, 2003 to January, 2015
Home Paramount Pest Control, Inc January 2002 to May 2003
Superior Pest Control, Inc. January, 2000 to December 2001
Termite Technician Responsibilities and Skills
As a Termite Technician followed a daily schedule and ensured timely arrival at client premises. Discussed scope of termite services with clients. Performed heavy physical work, often lifting up to 70 lbs. of equipment and materials and carrying them distances in excess of 100 feet. Routinely performed application of termite treatment while wearing respirator and/or accessing confined spaces and/or working in extreme temperatures. Collaborated with Sales Inspectors and Pest Control Technicians to provide thorough portfolio of pest management services to client accounts.
Pest Control Service Technician Responsibilities and Skills
As a Pest Control Service Technician managed designated territory and performed routine and specialized application of various pesticides at residential and commercial client premises. Discussed scope of Pest Control services with clients and facilitated open, thorough communication to ensure client satisfaction and to cross-sell additional services . Closely followed application schedule, safety procedures and label instructions, and complied with each customer’s unique/personal requirements. Performed heavy work as required within OSHA guidelines. Responsible for exclusion sealing of points of entry. Applied specialized treatments for Mold, Mosquitoes, Wildlife trapping and removal of bees, as well as other matters.
Account Inspector/Sales Responsibilities and Skills
As an Account Inspector/Sales professional responsible for designated territories, devised and executed sales plans from qualified leads and other sources. Prospected for in-home sales and collaborated with termite and pest control technicians to cross-sell services to existing clients. Initiated contact with potential customers and developed community relationships for referral and sales opportunities. Established accounts with real estate and property management firms. Routinely performed on-site visits to visually inspect potential new client and existing client premises for termites, pest and wildlife harborage and entries. Regularly prepared client-specific proposals, including pricing, graphs and information relevant to each client’s unique needs, then discussed with client with the goal of educating the client and closing the sale.
General Responsibilities and Skills
Participated in regular training in the application of various types of termiticide treatments for residential and commercial structures and both new construction and existing structures. Maintained Certification and Licenses as required by employers and applicable regulatory governing bodies. Completed all required inspection, sales, service and termite application related paperwork. Drive company vehicle to client premises and maintain vehicle and equipment in clean and proper operating condition . Coordinate with clients to confirm scheduled services. Respond promptly to client requests for telephone and in-person service calls. Able to read/comprehend/write complex instructions, correspondence and memoranda. Able to effectively present information in one-on-one and small group situations to clients and colleagues/staff. Possess comprehensive and appropriate mathematical skills to handle relevant units of measure, computing, rates, percentages, drafting of bar graphs.
EDUCATION
Strayer University, Dulles, VA campus Septermber 1999 – June 2001. Completed two years towards Bachelor’s degree in Computer Science.