Supply Chain Customer Service

CU Cornelia Underwood

Appomattox, VA ***** 434-***-**** ***********@*****.***

Bold Profile

PROFESSIONAL

SUMMARY

Motivated and resourceful Supply Chain Director with over 20 years of expertise managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong procurement background into a Supply Chain, Director, or Operations role with a progressive organization.

SKILLS Contract development and

management

Financial management and

reporting

Flexible

Project planning

Cost reduction strategies

Procurement expertise

Project management

Continuous improvement

Lean manufacturing

Inventory management

WORK HISTORY DIRECTOR OF SUPPLY CHAIN 06/2019 to CURRENT Simplimatic Automation

Researched competitors and sourced new vendors.

Provided guidance and leadership to 20-25 employee supply chain team. Coordinated with project leaders to resolve product issues. Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.

Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.

Boosted KPIs and continuous improvement strategies to enhance logistical operations and meet supply chain needs.

Directed planning and procurement of raw materials, scheduled production jobs and coordinated logistics.

Kept supply and demand in balance to support production goals and optimize $20M volume.

Identified and rolled out both short- and long-term supply chain plans while optimizing procedures to decrease annual expenses. GLOBAL PURCHASING MANAGER 10/2008 to 06/2019

Federal Mogul Powertrain

Sourced new vendors for purchasing needs.

Obtained quotes from various suppliers to determine most cost-effective purchasing options.

Cultivated new vendor relationships using dynamic communication and negotiation skills.

Maintained appropriate inventory levels to meet personnel and corporate needs.

Determined recurring business needs and maintained necessary inventory levels.

Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.

Conducted market research to determine appropriate pricing. Negotiated contracts with outside providers to minimize costs to company and customers.

Developed and managed cost reduction and waste elimination policies. PURCHASING MANAGER 06/2004 to 10/2008

CCS-Inc.

Cultivated new vendor relationships using dynamic communication and negotiation skills.

Maintained appropriate inventory levels to meet personnel and corporate needs.

Facilitated streamlined purchasing and resource availability through monitoring and oversight of company inventory.

Determined recurring business needs and maintained necessary inventory levels.

Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.

CUSTOMER SERVICE MANAGER 08/1998 to 04/2004

Target

Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Upheld strict quality control policies and procedures during customer interactions.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Evaluated and authenticated returns, exchanges and voids. Interviewed, hired and trained new quality-focused customer service representatives.

Delivered continuous training to associates to maximize performance and customer relations skills.

Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback. Evaluated employee job performance and motivated staff to improve productivity.

ASSISTANT MANAGER 10/1990 to 06/1998

Baby Superstore

Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Managed personnel scheduling, facilitating adequate coverage to meet demand.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

EDUCATION MBA Business Administration And Management 05/1996 Clemson University, Clemson, SC

Relevant Coursework: Supply Chain & Logistics

Contact this candidate