Customer Service Assistant Manager
Resume:
Assistant Manager Rainbowshop - Burlington, NJ October 2006 to June 2022
● Provided excellent customer service in a timely manner.
● Advanced to keyholder and assistant manager-in-charge in the absence of the manager.
● Improved service quality and increased sales by gaining a thorough understanding of the company's products and services.
● Coached sales team on how to use effective sales techniques and provide excellent customer service.
● Created and managed employee schedules, balancing individual requests and needs with the needs of the company.
● Observe overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
● Interviewed, hired, and trained staff members, ensuring that they were well- versed in company policies and procedures.
● Supervising, money handling, store opening/closing, and banking procedures during my shift.
● Oversaw day to day operations and store employees, as well as customer relations, problem resolution, and other duties.
● Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
Receptionist
Maldonado Accounting Services - Mount Holly, NJ January 2007 to August 2008
● Appointment scheduling, Receive and sort mail, deliveries, and couriers on a daily basis.
● Greet customers, determine the reason for their visit, and direct them to the appropriate staff member.
● Handled a variety of secretarial and clerical tasks, including documenting, photocopying, faxing, mailing, and filing.
● Answered the phone, completed paperwork, and processed cash, check, and credit card transactions.
Education
Diploma in Medical Assistant Anthem Institute - Cherry Hill, NJ
• Data entry
• Accurate money handling
• Retail sales
• Skilled problem solver
• Sales experience
• Computer literate
• Motivated team player
• Credit card transactions
• Recruiting and interviewing
• Opening and closing
• Strong work ethic
• Goal-oriented
• Sales growth
• Merchandising
• Assistant Manager Experience
• Staff training and procedures
development English and Spanish Fluent
speaking and writing (10+ years)
March 2008 to 2009
Rancocas valley Regional High School - Mount Holly, NJ, US 2007 IRMARY RODRÍGUEZ COLON
Edgewater Park, NJ 08010
********@*****.***
Customer- and Goal-Oriented Retail Manager with 15 plus years of experience. Seeking a challenging role with a thriving, growing company to expand my knowledge and skills. Seeking a secure position to apply management, leadership and motivational skills. Work Expirience
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