Team Leader Customer Service
Resume:
BRIAN DOWNING
Trenton, NJ *****
*******@*****.***
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.
Order Processing
Bin Audits
Documentation Skills
Equipment Operation
Database Management
Client Relationship Management
CRM Software
Mail Handling
Shipment Preparation
Team Collaboration
Workplace Safety
Machine Operation
Truck Loading
01/2021 to 12/2022
L'OCCITANE
Dayton, NJ
Inventory Coordinator
Maintained accurate inventory records and ensured accuracy of data entry. Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels. Organized shipments for delivery to customers in a timely manner. Coordinated cycle counts to verify accuracy of inventory records. Conducted regular physical inventories and reconciled with computer-generated reports. 01/2018 to 12/2020
EDUCATIONAL TESTING SERVICE INC.
Ewing, NJ
Team Leader - CRM Operations
Developed and implemented CRM operations procedures to ensure customer satisfaction. Monitored daily workflow of the CRM operations team, identified areas for improvement and took corrective action as needed.
Provided guidance and support to team members on technical issues related to the CRM system. Resolved customer complaints promptly by providing appropriate solutions or escalations as required. Trained new employees on how to use the CRM system effectively. Assigned tasks to individual team members based on their skill sets and workloads. 01/2016 to 12/2017
XEROX BUSINESS SOLUTIONS
Hamilton Square, NJ
Customer Service Representative
Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Maintained detailed records of customer interactions, transactions and comments for future reference. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
01/2012 to 12/2015
PRWT
Lawrenceville, NJ
Mail Services Lead
Supervised mailroom staff and ensured efficient operation of all mail services. Developed and implemented procedures for handling, sorting, and distributing incoming and outgoing mail. Trained new employees in the proper use of postal scales, postage meters, address verification systems, and other related equipment.
Maintained accurate records of incoming and outgoing mail to ensure tracking accuracy. SUMMARY
SKILLS
EXPERIENCE
Resolved issues arising from misdirected or lost packages in a timely manner. Assisted in preparing weekly reports summarizing volume metrics for both incoming and outgoing mailings. 10/2010 to 11/2012
ATLANTIC CITY PUBLIC LIBRARY
Atlantic City, NJ
Library Assistant
Provided reference and reader's advisory services to library patrons. Assisted in the cataloging of new books and materials. Organized shelves, book displays, and other library areas according to established guidelines. Performed basic computer troubleshooting and maintenance tasks. Maintained accurate records of circulation activities including check-ins and outs and overdue items. HIGH SCHOOL DIPLOMA 06/2007
Trenton Central High School, Trenton, NJ
SOME COLLEGE (NO DEGREE): BUSINESS ADMINISTRATION
Stockton University, Absecon, NJ
References available upon request.
EDUCATION AND TRAINING
REFERENCES
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