NIYATI

UPADHYAY

Product Owner and Product

Manager - 13+ Years of

Industry Experience

ad1rtv@r.postjobfree.com

813-***-****

Glen Allen, VA

EDUCATION

Bachelor of

Electronics and Communication

Engineering

U.V Patel college of Engineering

2004 - 2007

SKILLS

Methodologies: Waterfall,

Agile/Scrum.

Business Modeling Tools: Rational

Rose, Microsoft Visio, JIRA, TFS,

CRM Oracle Right Now

Project Management: Microsoft

Project, Microsoft Office,

SharePoint

Data Bases: MS SQL Server

Testing Tools: HP QC, Postman, TFS

CERTIFICATIONS

Certified SAFe® 6.0 Agilist

Certified Product Owner (CSPO)

Certified Scrum Master (CSM)

WORK EXPERIENCE

Product Owner / Service Owner

United Network for Organ Sharing (UNOS)

Jan 2021 - current Richmond, VA

United Network for Organ Sharing (UNOS) is the mission-driven non-profit serving as the nation's transplant system under contract with the federal government. We lead the network of transplant hospitals, organ procurement organizations, and thousands of volunteers who are dedicated to honoring the gifts of life entrusted to us and to making lifesaving transplants possible for patients in need. Working together, we leverage data and advances in science and technology to continuously strengthen the system, increase the number of organs recovered and the number of transplants performed, and ensure patients across the nation have equitable access to transplant

Responsibilities:

Responsible for Enterprise level projects exceeding 8000 Hours Product owner for the software system that supports Organ Donors and Recipient management

Take a product from Idea to vision approval to requirement brainstorming to design to impact analysis to implementation Expert in use of Agile Practices, Sprint Reviews, Daily Scrums and End of Sprint Retros

Resource Estimations for the product and presentation to stakeholders for approval

End to end responsibility until project release including creation of professional education offerings, webinars, online help documentations, FAQs related to new product

UAT with internal and external users, documentation and approvals Responsible for Integrator notice developments, helping integrators with their questions

Understanding and finding touch points for file layout changes and guiding agile teams to make changes and making sure there is no braking change for integrators

Technology Business Analyst II

Conduent

Jan 2019 - Dec 2020 Richmond, VA

Conduent manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. Conduent has a customer interface for large segments of the technology industry As a Business Systems Analyst, I work with the Operations team on various systems including Oracle RightNow, Virginia MMIS, VaCMS and other systems as required. As a Business Systems Analyst my scope of work is analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships

Responsibilities:

Worked on a CVIU (Cover VA Incarcerated unit) Project Eligibility Module

.Successfully completed HPE(Hospital Presumptive Eligibility) project. Good experience on Oracle right Now(CRM), VACMS, VA MMIS and JIRA Experience of Medicaid state level reporting. Reporting Includes Oracle Right Now CRM Report creations, modifications, maintenance and scheduling

To provide client support by presenting data, information, JIRA ticket resolution and day to day support activities like monitoring Client SLA reports, I am responsible to create 8 days, 7 days, 10 days 45 days SLA reports in CRM and scheduling, modifying and maintaining them on day to day bases

Interprets business needs and translates them into the different system requirements

Prepares for "BRDs' (Business Requirements Document) and recommendations

Analyzes business processes and performs needs assessments in an effort to align our various information technology solutions with business initiatives

Plans and executes acceptance testing (UAT), and creates specifications for systems to meet business requirements. Depending on Policy changes, develop new testing plans

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Gathering, extracting, manipulating, analyzing and modeling data using analytical and statistical tools and ensuring data accuracy Document system processes and procedures for distribution to clients Provide high level data analytics and business process supporting business recommendations

Responsible for daily operation Reports and Support reports generation in Oracle RightNow CRM to support operation teams. Analyze change Requests and find workarounds for cost benefits

To provide support for enhancement (major and minor) or new developments based on business requirements as provided by the client i.e Currently working on EMS project which will be used by client and operational teams to track employee access to different systems Successfully Completed Projects: EMS, EMS Attendance Tracker, APSUS

(Appeals Summary Solutions).Currently working on EMS Punching/out module which integrated Kronos and FEPS

Business Analyst (Contractor)

VDH-Virginia Department of Health

Mar 2018 - Dec 2018 Richmond, VA

Currently working as a business analyst in VDH. OEHS-Office of environmental health services is developing its new database application system, which will replace 15 year old legacy system. OEHS runs multiple programs for e.g. Food, Onsite sewage systems, Well program, Marina, and Shellfish. The Current project of replacing the legacy database application system with a new cloud based application system starts with the business analysis-understanding the current system, requirement gathering, gap analysis and creating design document for developers. New system will have all the automated application as per the business needs. Project is currently in requirement analysis stage Responsibilities:

Meeting and brainstorming with program SME's to gather understand the current business process

Understanding and documenting the current database application system to create AS-IS business process flows and data point for design document

Creating the AS-IS business process flows in MS Visio and suggest the process improvement opportunities

Suggesting Six Sigma-Lean process as a part of process improvement opportunities

From the AS-IS processes as reference, meeting stakeholders via JAD sessions for gathering new requirements per program. Create fit gap analysis form the AS-IS process and new business requirements Creating BRD's for new system

Creating technical requirement document and mockups for the developers

Creating requirement traceability matrix

Also working on security requirement documentation for the cloud base new system

Develop user manuals and trained users

Business Analyst -Contractor

Kindred Healthcare

Jun 2016 - Feb 2018 Louisville, KY

Kindred Healthcare, Inc. is a healthcare services company that through its subsidiaries operates hospitals and nursing centers across the United States. The project was a web based Health care application. The system connected a group of doctors and gave them a forum to interact, both at the personal and public level, where they could discuss diseases and treatments, receive and offer advice, improve their knowledge levels and even access remote database. Additionally, this enabled team members to securely access and print time-sensitive materials anywhere in our enterprise or over the Web regardless of file format Responsibilities:

Participated in creation of Business Process Workflow Diagrams with Stakeholders

Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements Analyzed business requirements and organized high-level and low-level Use Cases

Utilized JAD sessions (with product owners, Scrum master and technical architects), interview techniques knowledge transfer workshops to configure and develop process, standards, and procedures to create a Business requirement Document (BRD

Created process flow diagrams and Sequence Diagrams using MS Visio Participated in HIPPA 4010 to 5010 upgrade (Level 1 Knowledge of HIPAA 5010A rules to store the transactions Participated in ICD 9 to ICD 10 codes mapping sessions as well as status meetings and provided comments and suggestions on challenges Adopted Agile methodology for iterative and incremental development Played a key role in planning, testing, and implementing system enhancement requests

Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system preference Reviewed System Test Plans, wrote test scripts and worked with business folks to validate and execute the test scripts

Component Engineer/Analyst

America II electronics

Jan 2013 - Dec 2014 Tampa, Florida

The company distributes semiconductors and electronic components, selling them to OEM and EMS customers who require integrated circuits to manufacturer various types of electronic products. Worked as Component engineer in America II electronics

Responsibilities:

Worked with Sale teams to answer member questions

Helped sales teams to test customers purchased components Responsible for developing a research lab for testing and research Developed processes and workflows for research labs equipment Trained lab assistants with IC decap machines, XRF and XRAY machines Develop reports for customers with integrated circuit test reports with very high pixels images

Developed electronic testing lab for electronic testing of integrated circuit parts

Served very high profile defense clients Aerospace clients Awarded MVP award in year 2013

Professor Electronics and Communications

Kalol institute of technology (KIT), Kalol

Jul 2008 - Dec 2010

Served as a professor in Electronics and Communication department Responsible for teaching engineering 1 year, 2nd year and 3 rd. year students

Responsible for organizing Tech fest state level

Helped engineering students for Project guidance

Responsible for leading extracurricular activities institute level QA Analyst

Sonic technologies, Gandhinagar

Dec 2003 - Aug 2004

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