Toya Dee Rumph

**** ******** *****

Acworth, GA *0102

404-***-**** Cell ad1rtn@r.postjobfree.com

Objective:

To provide excellent organizational skills and to utilize my ability to prioritize work, problem solve and make timely decisions.

Certified Residential Appraiser and FHA License CR249475 21 Years Appraisal Experience: Residential, Multifamily, Relocation, REO, FHA Professional Experience:

Certified Real Estate Property Appraiser

Triumph Appraisal Services, Inc-March 2001-Present

Contact borrower and set up appointment for interior/exterior inspection

Provide customer service to borrower and lender

Establish the value of a property through examination and research

Inspect interior and exterior of property, take photographs, and determine condition/quality of property

Evaluate land and neighborhoods, consider locations and trends or impending changes that could influence future values

Compute final estimation of property market value Desk Adjuster-Auto

Progressive- Antioch, GA 03/2022-09/2022

Property Total Loss Adjuster, promptly and effectively evaluate total loss claims, negotiated, and adjusted property claims within authority, completed process of salvage

Collaborated with estimators, salvage vendors, the insured, attorneys

Field Adjuster conducted scene investigation/photos, heavy machinery claims, field assignments.

Desk Adjuster-Property

Genpact-Roswell, GA 01/2020-03/2022

Interview claimants to determine damages and claim validity

Determine and advise of warranty

Dispatch field adjuster to inspect homeowners' damages

Process and maintain documentation for all client activities

Provide support to all client files with updates

Maintain file inventory and ensure resolution of all issues within timeframe and prepare reports for status of claims.

Evaluate all records and maintain validity and prepare loss reports, resolve all inquiries for adjusting loan and property claims.

Provide daily status of all claims

Page 2 -Toya D Rumph

Desk Adjuster-Property

United Claims Service-Chapel Hill, NC 08/2018-12/2018

Coordinate with all clients and handle all claims according to policies

Process and maintain documentation for all client activities

Provide support to all files.

Investigate and adjust all claim issues and monitor for claim validity

Determine appropriate claim reserves and prepare appropriate investigation warrants.

Develop and review all estimates for claim settlements and coordinate with third party vendors to provide optimal quality services.

Maintain file inventory and ensure resolution of all issues within timeframe and prepare reports for al status of claims.

Evaluate all records and maintain validity for same and prepare loss reports and resolve all inquiries for adjusting loan and property claims. COMPUTER/SOFTWARE SKILLS:

Microsoft Office Suite

State Farm Certification Estimatics

State Farm Certification Policy

State Farm Certification Auto

Environmental Certification

NFIP# 001*******

Xactimate 28 Training (April 2017 & August 2018)

Guidewire

Symbility

EDUCATION:

Kennesaw State University, Kennesaw, GA-2001

Graduate program-MS Information Science 2001-2002

Wilberforce University, Wilberforce, Ohio - Graduated 1987BS Comprehensive Science

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