Box ***

MorrisManitoba CD

R*G *K*

Email ad1rsu@r.postjobfree.com

Phone 204-***-****

Attention: Human Resources

I am writing this letter for an opportunity to become a valued member of your team. I have the qualifications to fill the position which are described at length in the following resume.

Over the course of my carrier, I have spent many years working with some very interesting companies holding several different roles. I have always given 110% to all the roles I have held.

In my previous role I was the Sales & Operations Manager for Forest Computers in Winnipeg. My main task is to help bring some structure and policies to a company that has been in business for over 25 years. My first task was to restructure the staff. This meant some of the members needed to be replaced with new people with different skills. In order to do this properly I first had to great a salary grid reflecting current rates for technicians in Manitoba and apply it to Forest Computers. The next task is to install an inventory management tool to help control inventory properly (Fishbowl) is the product that the owners preferred. Once this is completed its time to start building new clients while working to maintain the current clients.

In my previous role I was the Business Developer for Apptius Computer Solutions Inc. They are a Microsoft Gold Partner in software design. I was responsible for finding new business only. I accomplished this goal by using my years of experience across many different business groups. I brought in some very large contracts with business manufacturers in new international companies that could last for many years. I was successful enough that a national competitor purchased the company. Prior to this I was the Sales Manager for a company called EcoPoxy. It was a basement company with 3 employees when I started. During the course of the near 5 years that I was there we took EcoPoxy from the basement to a new building with a state-of-the- art lab six offices a showroom and a boardroom. The company went from $100000.00 a year in sales to over 4 million the year I left, shipping internationally. Prior to this position I was employed by Clear Concepts in Winnipeg as a Business Consultant working in the First Nations Communities. This was a challenging role for many reasons but a very enjoyable one as well. In this role I was required to meet monthly sales goals. This is not easy but with steady cold calls to new potential new clients, and great support with existing ones I more than met the requirements monthly. With all the companies I have worked with meeting new clients, cold calls or trade shows I have always delivered a steady stream of new revenue. In the interest of employment equity, I would like you to know that I am an individual of Aboriginal descent with a disability, who takes pride in the excellence of my work. I am a professional, a team player, seeking a challenging and rewarding position. Please contact me to arrange an interview.

Thank you for your consideration.

Sincerely,

Randy Dearborn

Randy Dearborn

Professional Experience Summary

Randy was working as the Sales/Operations Manager for an Information Technology Company. Helping to find new directions and Opportunities for this company is the main goal. Along with this he is also been finding new sources of Finance to help the company grow. He has been doing this by setting up meetings with organizations like the NRC, and the CME. At TECHMB they can guide new companies to many new sources of financial help while the CME can aid in management development along with other business suggestions. Prior to this position Randy was the Sales Manager helping market a startup company that went from a relative unknown to being a world class Epoxy company shipping worldwide. Randy is a Senior Network Administrator, Computer Technician and Software Specialist/ Hardware Analyst with over 20 years of experience with a diverse group of companies from Education to Software Production, he has always strived for excellence. Randy is also an individual who takes pride in the excellence of his work. He is a professional, team player that communicates effectively to technical and non-technical audiences. Randy has many years’ experience in the IT field with proven technical and interpersonal skills. He is self-motivated, an astute professional, specializing in Information technology. He is committed to integrity with key strengths in problem solving and interpersonal communications, with outstanding skills in analyzing, assessing, and prioritizing the demands of any ICT position.

• Develop new clients

• Arrange for complete Canadian franchise contracts for new products.

• Create a new dealer network coast to coast for products.

• Drive sales of new products to support the product.

• Achieved academic excellence in an intensive Network Administration Program at the University of Manitoba.

• Over 20 years’ experience in the IT field with proven technical and interpersonal skills.

• Excellent knowledge of leading edge strategies in server and network administration.

• Areas of expertise in IT: built network from conception to completion, trained individuals in proper design and operation of networks, ordered and setup all hardware, software, servers and personal computers for organization, introduced security measures with both LAN/ WAN.

• Microsoft Certified Systems Engineer (MCSE) (MCP), Certified Novell Administrator

(CNA), Certified Internet Webmaster (CIW) and A+ Hardware and Operating Systems Certification.

• Security Clearance – Held a Level ll (Secret).

Related Work Experience

Sales & Operations Manage at Forest Computers January 2022 January 2023

1. Develop staff pay scale and bring employees pay up 2. Restructure staff this involves replacing some

3. Develop Employee hand book and new policies for the office 4. Get the inventory under control and introduce a management system (Fishbowl) 5. Develop new product line to bring in new revenue 6. Start to build the current customer data base out and add new customers Business Development Specialist Apptius Computer Solutions April 1 2019 December 2019

1. Develop a new customer base for Apptius

2. Push the brand to the awareness of an entirely new market by getting them involved in new organizations such as CME, ICTAM Winnipeg Chamber of Commerce 3. Attend trade shows and workshops where I could explain t possible new clients who Apptius is and what they can do

4. Maintain and establish relationships with possible new clients EcoPoxy Inc

Business Development/Sales Manager

1. Work with international clients to create custom resin solutions 2. Answer incoming calls about the product and deal with all complaints in a timely mater while keeping the client happy if possible.

3. Find new dealers and set them up to carry all products 4. Answer all dealer questions and concerns

5. Find new products and take them to market

6. Find new sources of raw materials to help control the cost of all products Business Consultant

For First Nations and Metis Clients at Clear Concepts

• Work with Clients to provide complete IT solutions.

• Help clients choose a cloud backup that fits their business.

• Work with our clients to keep their business up and running.

• Provide new solutions for servers and security while meeting the needs of today’s networks. Implementation Coordinator

eChart/Ehealth

Healthcare

Manitoba eHealth

• Worked with First Nations Nursing Stations, Health Centre and Tribal Councils to bring eChart/Ehealth to the Community.

• Met with the health director of each First Nations Community to discuss eChart/Ehealth.

• Aided them in completing all documentation from the intake form to Services Assessment and Technical readiness documents.

• Travelled to Communities to train nursing staff/Doctors how to use the application.

• Developed new training methods for the northern communities that did not require an internet connection.

• Compiled weekly/monthly progress reports, chair meeting with all parties involved.

• Presented project goals, successes and failures to all three partners involved: WRH, FINIB, and AMC.

Information Management Senior Specialist USA Valent- Desk side support Tier 2/3/VIP

Xerox

• Supported and maintained PC hardware and software including new computer setup, reimaging laptops and workstations, creating new images, configure Mitel Telephones, BES servers and user’s onsite and all printers.

• Worked with various towers to perform daily IMAC tasks along with SEV1 and 2 emergencies for sites in Canada, Barbados and other sites as needed.

• Performed VIP tasks such as data restores, reconnected user to VPN, Ultimaco challenge request and recovered tokens, and troubleshooting requests remotely.

• Followed ITIL procedures using Service Centre setting onsite priorities using such tools as AD, logmein123, SCCM, BES, RDP, FTP, Ultimaco and Safeguard console.

• As senior analyst, created install documents, spreadsheets to track equipment, and work with the management to keep them abreast of IT policies. Trained employees on the proper use of specific software packages.

Contract Consultant/Business Development iRecycle Dearborn Consulting Incorporated

• Provided my services as a Key Accounts Manager delivering sales and technical expertise to new exciting products that had not been available to the Canadian public previously.

• Provided research for new products to bring to our market.

• Travelled to meet with product developers.

• Signed distribution contracts for new products.

• Developed /built dealer networks for products.

• Developed new products to work within the Canadian market place.

• Met with future clients and aided them with the transition to new environmentally sound products.

• Interviewed and mentored sales staff/train sales staff on the proper way to demonstrate new environmentally safe products to potential clients. Computer Technician

Manitoba First Nations Education Resource Centre

• Completed an upgrade to Windows Server 2000 then 2003 on all servers.

• Purchased and installed new IBM X series Server.

• Purchased setup and maintained three Watch Guard VPN units, for remote offices.

• Moved email to own Exchange 5.5 server.

• Provided help desk support to northern schools by phone, remote access, or in person

• Completed setup of Active Directory, DNS and DHCP.

• Created a base image with numerous software titles for Ghosting to all units.

• Completed all repairs to laptops and desktops as needed both in house and on location.

• Trained school technicians on building a Microsoft Network and how to manage it.

• Provide training to technicians, teachers and staff on the usage of networks, laptops and programs

Network Technician (Work Experience Placement)

Province of Manitoba Technology Development Centre

• Provided technical support for the Technology Development Centre.

• Ghost machines in the training Centre with a variety of different images. Then Assist with the training of various departments on a variety of programs

• Provided research and development with information on new hardware.

• Developed break fix documentation on new hardware.

• Maintained the daily tape backup on all servers. Education and Professional Development

• PMP, and ITIL 3 certification

• While working for Xerox completing new training was part of the contract, ITILV3 project Management along with many more 22 in all

• Internetworking Professional Program • University of Manitoba • 09/2001 – 05/2002 – G.P.A 4.0

• Coursework: Microsoft Windows 2000 Professional, Microsoft Windows 2000 Server

(MCP), Novell 5.1 Network Administrator Course 560 (CNA), Web Page Authoring Fundamentals, Networking Fundamentals, Internet Fundamentals (CIW), A+ Hardware, A+ Operating Systems, Communication Techniques, Customer Service in Technology

• MCSE • Executrain of Winnipeg • Winnipeg, MB

• Coursework: NT Certified Independent Professional, Windows NT 4.0, Supporting Win NT 4.0 Core Technologies, Workstation + Server, Supporting Windows NT Server 4.0 Enterprise, Microsoft Proxy Server 2.0, Microsoft Exchange 5.5 (NT-CIP), IBM V5100PC Architecture Certified, Hyper Text Mark-up Language 4.0 (HTML 4.0)

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