Customer Service Professional
Resume:
Chris Hall
Customer Service Professional
Tacoma, WA 98404
**********@*****.***
• More than 25 years of customer service experience
• Three years as an intermodal dispatcher
• Extremely productive in a high volume, high stress environment
• Excellent written and verbal communication skills with an eye for detail
• Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers
• Proficient in MS Office, Profit Tools, Trinium, Truckmate & AS400
• Self-starter with a can-do attitude
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
National Frozen Foods - Renton, WA
February 2020 to June 2023
Responds to inquiries through phone and email with customers about the company’s products or services.
Works as a liaison between production, quality assurance, warehousing, shipping companies and customer on order, pricing and product related issues. Navigates multiple systems and web applications easily and proficiently while engaged in inbound telephone calls.
Manages analyzing, explaining and answering internal and external customer questions, requests and resolving their product and service concerns efficiently and professionally. Accountable for interfacing with production planning, quality assurance, and warehouses to ensure inventory availability to meet current and projected customer’s needs. Identify and resolve customer shipment issues and distribution related concerns. Set up new customers and brokers in the order management system. Update orders for vendor managed accounts using our customer order management systems, in addition to our internal order management system.
Develops a working knowledge of department business practices. Identifies business and system process improvement opportunities. Medical Courier
MedSpeed - Tacoma, WA
December 2019 to February 2020
Safely transport lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail, and related material.
Operate a hand-held scanning device to accurately track items through the transportation cycle. Strictly observe operating policies, procedures and service schedules. Demonstrate safe and courteous driving behavior.
Present a professional image to clients and the public through appearance and interaction. Conduct pre/post trip vehicle inspections and maintain a clean, neat, and orderly vehicle. Demonstrate teamwork, cooperation, and adaptability with teammates and clients. All other job-related duties as assigned.
CUSTOMER SERVICE
Maersk Distribution
July 2019 to November 2019
Maintain a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary.Provide customer satisfaction and professional customer support. Ensure customer service requirements are met if not exceeded. Make sure containers are worked within customers guidelines. Recognized for superior customer service by customer and team members.
CUSTOMER SERVICE
RoadOne IntermodaLogistics
March 2018 to June 2019
Trace containers at area terminals to verify what was delivered the previous day. Trace vessels to see if there have been any ETA updates. Notify customers of available containers. Work with the dispatch team to verify loads will be delivered as scheduled. Enter orders into company system. Check email for new customer orders or correspondences. Address any customer or potential customer emails. Send customers updates throughout the day. Send summary of deliveries to customers at the end of the day. Maintain good working relationships with customers and area terminals. Maintain various reports for customers.
DISPATCHER / DATA ENTRY
PS&L - Puyallup, WA
May 2017 to March 2018
Follow up with 10 drivers from dispatches from previous day. Audit driver logs from previous day. Enter driver hours into Paychex Log driver hours to ensure driver isn't working more that the allotted hours per week. Audit terminal reports ensuring drivers have picked up and returned containers to terminals as assigned. Order entry. Pre-dispatch for following day. Check on drivers throughout the day to make sure they are on schedule
DISPATCHER / DATA ENTRY
Mitco Global - Auburn, WA
December 2014 to April 2017
Scheduled 25 drivers to pick up or deliver loads to customers or vendors Update yard checklist making sure every containers status is updated and accurate Go through email, answering customer inquiries about their orders Print out and enter orders into Trinium ensuring accuracy of order Trace containers for availability at port terminals Call and or email customers to schedule delivery of containers Driver payroll (scan all documentation and approve pay for drivers, as well as deducting for insurance and fuel) Train new drivers how to fill out paperwork and to use mobile comm for electronic dispatching Enter drivers' payroll into weekly payroll spreadsheet assuring deductions and pay match Trinium Dispatch and assist drivers as needed.
PAYROLL CLERK
California Multimodal Inc - Sumner, WA
October 2012 to December 2014
Audit over 100 drivers daily manifest, matching interchanges, BOL's & POD's are recorded accurately onto manifest. Scan all drivers' documentation into Trinium (trucking software) Pay truck drivers based on what is recorded and verified on daily manifest. Record driver's standby time onto monthly spreadsheet, then transfer to Trinium for drivers' weekly pay.
DATA / ORDER ENTRY CLERK
Puget Sound International - Fife, WA
March 2012 to September 2012
Monitored container vessels for import containers to be picked up from area ports for dispatch to order delivery of container. Printed and entered delivery orders into TruckMate, verifying delivery rates and appropriate charges. Prepared and printed bill of ladings for truck drivers. Sorted and filed driver paperwork electronically and physically to company and third party external servers. Maintained container status with TruckMate and advised customers of container status and expected arrival to their location.
CUSTOMER SERVICE REPRESENTATIVE
Expeditors International - Sumner, WA
June 2008 to April 2011
Closely worked with onsite customer representative to build and route up to 30 shipments daily to 12 regional support centers throughout the United States. Created loan plans for two warehouses comprising 750,000 square feet and 8000 SKU's. Collaborate with managers and supervisors on a daily basis to determine shipment priority. Effectively dispatched and coordinated warehouse traffic and maintained appropriate workflow to maximize productivity. Generate required reports and maintained accurate inventory data. Participated in environmental team researching and creating ways to reduce effects on the environment. Reduced paper usage by 50% netting an annual savings of over $28,000. Education
High school or equivalent
Pierce College at Puyallup - Puyallup, WA
March 1998 to March 1998
Skills
• Microsoft Office
• Courier
• Typing
• Order management system
• Order entry
• Customer service
• Customer support
• Pricing
• Account management
• Payroll
• Process improvement
• Data entry
• Communication skills
• Driving
• Dispatching
• Production planning
• Paychex
• Cash handling
• English
• Word processing
• Office experience
• Computer skills
• AS400
• Supply Chain
Languages
• English - Fluent
Certifications and Licenses
Driver's License
April 2030
Non-CDL Class C
Assessments
Spreadsheets with Microsoft Excel — Proficient
December 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Technical support: Customer situations — Proficient May 2022
Responding to technical support situations with sensitivity Full results: Proficient
Technical support — Proficient
May 2022
Performing software, hardware, and network operations Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Written communication — Proficient
December 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate