Maria Salcido

Lorain, OH *****

ad1rsb@r.postjobfree.com

+1-720-***-****

Willing to relocate to: Lorain, OH - Elyria, OH - Amherst, NY Authorized to work in the US for any employer

Work Experience

Delivery Driver

Amazon DSP - Lakewood, CO

February 2022 to July 2023

• Delivery Driver, or Carrier, is responsible for transporting packages and other goods.

• Deliver a wide variety of items to different addresses and through different routes.

• Follow routes and time schedule.

• Load, unload, prepare, inspect and operate a delivery vehicle.

• Ask for feedback on provided services and resolve clients' complaints.

• Collect payments.

Contact Center Rep (Remote)

Colorado 811 - Golden, CO

March 2022 to December 2022

• Responsible for answering incoming telephone calls in a courteous and professional manner. Properly directs those calls not related to processing locate requests.

• Utilizes computerized ticket management and mapping system to accurately and efficiently process locate tickets. Involves taking detailed information from callers, pinpointing excavation sites on maps, and asking specific questions to further clarify information provided by the excavator.

• Must understand and obtain complete information from the caller in order to process a locate request for appropriate member utility companies to be notified.

• Must frequently assist the caller by using appropriate maps to determine excavation site information.

• Must perform research on computer system files to determine if locate request was received and determine the proper action to be taken.

Custodian

Varsity Facility Services - Colorado

February 2021 to March 2022

• Kept building spaces premises clean inside and outside.

• Operated compactors and balers to discard cardboard boxes and trash.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

Assistant Manager

Applebee's - Colorado

March 2016 to September 2020

• Coordinate communication between front of the house and back of the house staff.

• Supervise kitchen and wait staff and provide assistance, as needed.

• Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms).

• Monitor compliance with safety and hygiene regulations.

• Gather guests’ feedback and recommend improvements to our menus. Server Expert (Trainer)

Applebee's - Aurora, CO

December 2015 to August 2020

• Take food and drink orders from customers accurately and with a positive attitude.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Engage with customers in a friendly manner.

• Knowledge of the menu, with the ability to make suggestions.

• Ensure tables are enjoying their meals and take action to correct any problems.

• Collect payments from tables.

• Prepare checks that itemize and total meal costs and sales taxes.

• Help food preparation staff when necessary.

Server

Denny's - Mesa, AZ

December 2010 to October 2015

• Take food and drink orders from customers accurately and with a positive attitude.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Engage with customers in a friendly manner.

• Knowledge of the menu, with the ability to make suggestions.

• Ensure tables are enjoying their meals and take action to correct any problems.

• Collect payments from tables.

• Prepare checks that itemize and total meal costs and sales taxes.

• Help food preparation staff when necessary.

• Handled a high volume of customers regularly

• Set up payments by POS

Hostess/Server

Falcon Restaurant & Lounge - Arizona

January 2008 to December 2010

• Take food and drink orders from customers accurately and with a positive attitude.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Engage with customers in a friendly manner.

• Knowledge of the menu, with the ability to make suggestions.

• Ensure tables are enjoying their meals and take action to correct any problems.

• Collect payments from tables.

• Prepare checks that itemize and total meal costs and sales taxes.

• Help food preparation staff when necessary.

Education

High School Diploma

Mesa High School - Mesa, AZ

August 2005 to May 2008

Skills

• Customer Service

• Customer Support

• CSR

• Customer Care

• Cleaning

• Meal Preparation

• Food Preparation

• Cooking

• Personal Assistant Experience

• Laundry

• Typing

• Restaurant experience

• Analysis skills

• Cashiering

• Cash handling

• Leadership

• Residential cleaning

• Housekeeping management

• Janitorial experience

• Delivery Driver Experience

• Caregiving

• Custodial Experience

• Kitchen Experience

• Food Service

• Food Safety

• Time Management

Assessments

Cleaner fit — Proficient

November 2021

Measures the traits that are important for successful cleaners Full results: Proficient

Administrative assistant/receptionist — Proficient March 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Delivery driver — Proficient

July 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Customer focus & orientation — Proficient

July 2022

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

July 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

February 2023

Responding to customer situations in a retail setting Full results: Proficient

Food service: Customer situations — Proficient

December 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Front desk agent (hotel) — Proficient

March 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Warehouse safety — Proficient

December 2022

Using safe practices in a warehouse setting

Full results: Proficient

Customer service — Proficient

January 2021

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Cleaner fit — Proficient

July 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Sales skills — Proficient

July 2022

Influencing and negotiating with customers

Full results: Proficient

Attention to detail — Proficient

August 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient July 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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