FRANCINE TANCREDI

*** ****** **, **. ******, FLORIDA, 34982, US 772-***-**** ad1rro@r.postjobfree.com

1. Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

2. I would be a great asset to your company.

3. Im willing and able to learn to something new! 1. Proofreading

2. Data entry

3. Communications

4. Team management

5. Problem resolution

. Regulatory compliance

7. Sorting and labeling

. MS Office

High School // 2000

Fort Pierce Central High School // Fort Pierce, FL Marketing Research // Some college (No degree)

Indian River State College Massey Campus // Fort Pierce, FL Data Entry Analyst // February, 1999 to July, 2001 NuCO2 // Stuart, FL

1. Reviewed and updated client correspondence files and posted payments database information to keep accurate records. 2. Assisted in daily deposit reports with special projects that resulted in 100% protection for customers sending in pymnt w invoices were posted to correct account number.

3. Maintained optimal quality levels to avoid critical errors and support team performance goals. 4. Corrected any data entry errors to avoid issues like duplication or data degradation in the future. Insurance Claims Specialist // October, 2002 to May, 2007 Liberty Medical // Port St. Lucie, FL

1. Identified appropriate solutions within the anticipated range by determining customer needs through careful and active listening skills.

2. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys. 3. Solved billing, medical insurance and collections issues, improved operations, and provided excellent customer service. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

manager // March, 2007 to February, 2014

Support Plus Medical Inc // Davie, FL

1. Reduced workflow inconsistencies by recruiting and hiring capable employees. 2. Was in charge of supervising and training 10 customer service representatives, 15 insurance verification reps, 7 private pay collections, 6 Medicare collections reps, 6 to 8 mediciad collections reps w 7 team leaders who handed out generated work by me to ensure that they provided exceptional service throughout the entire experience. 3. Reduced workflow inconsistencies by recruiting and hiring capable employees. 4. Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement.

5. Provided ongoing training and mentoring to team members, resulting in increased employee satisfaction and overall performance.

. Created and managed schedules to ensure that required areas were covered and that customer service demands were met.

7. Guided

. Improved filing systems for confidential client records and reports increased operational efficiency. 9. Monitored supplier operations to ensure quality, delivery schedule maintenance, and conformance with contract specifications to maximize business efficiency and cost controls.