Steffany Romero

**** ***** ******* ******, ****** MI, Lapeer, Michigan, 48446, US • 248-***-**** • ad1rr5@r.postjobfree.com Manage all tasks with a high level of efficiency and precision. Provide friendly and knowledgeable customer service to increase customer loyalty. Able to adapt and learn quickly.

Product and service sales

Relationship development

Customer service

Supervision

Organization

Communication skills

Some computer skills, data entry, Microsoft Word, email Office equipment

High School - 1998

Midland High School - Midland, MI

Shipt Shopper - November, 2018 to Present

Shipt - Lapeer, Mi

Responsible for shopping and delivering customers groceries within the given delivery window, while providing exceptional communication and service.

Maintained a very high customer service rating based on my customer service, communication and attention to detail for almost 5 years. My all time rating is a 4.98 stars out of 5.

Established long term customers due to my great customer service and for going above and beyond for my customers. Able to multitask by doing multiple orders at once and keeping everyone’s orders organized and separate. Personal Banker - October, 2011 to August, 2014

Chase Bank - Oxford, MI

Took phone calls about banking products such as checking, savings, loans, and lines of credit. Built and maintained relationships with both new and returning customers. Uncovered potential investment and mortgage opportunities through phone calls and in person account reviews with customers and set up appointments with out investment and mortgage bankers. Helped customers with balancing their accounts, account updates or maintenance and wire transfers. Helped clients and non-clients with their personal loan applications. Customer Service Supervisor - Banker - March, 2003 to October, 2011 Oxford Bank (Main Branch) - Oxford, MI

Oversaw the training and mentoring of new team members in order to increase productivity, accuracy, and customer service. Evaluated employee performance.

Maintained customers relations, opened new accounts, loans, CD’s and credit card applications. Helped as a teller when needed of short handed.

Performed audits on teller cash drawers and the vault. Answered calls about bank products and services, faxed documents to other departments and kept new account files and signature cards organized.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Finished and passed a dental assistant program last year with MedCerts online. Looking to change my career course to a more fulfilling and lasting one as a dental assistant. ADDITIONAL INFORMATION

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