Continuous Improvement Package Handler
Resume:
Dennis S. Lai-Fook
**** **** ***** ******* ********, NJ 08031 Mobile 732-***-**** email: *********@*****.***
OBJECTIVE:
To utilize my leadership acumen of operations management and logistics planning to improve operational performance and contribute to the success of my employer. Creating, implementing, and fostering a positive, team-oriented atmosphere while increasing employee retention, cross functionality, and production.
PROFESSIONAL EXPERIENCE:
May 2023 - November 2023 Waste Management (WM) Inc. Philadelphia, Pennsylvania
Operations Supervisor
Duties performed:
uConduct and log housekeeping and safety audits.
uCreating and maintaining logs of quality defects.
uTrack and record outbound loads.
uEnsure outbound load are released timely.
uSupply chain planning and fulfillment.
uOversee staff of 40 material handlers, Equipment Operators, and plant leads.
uEnsure product quality.
uEnsure safe operations of machinery and powered industrial equipment.
uHold monthly safety meetings.
uObserve operations to identify, implement, measure, and follow up on continuous improvement strategies and plans.
July 2017 – March 2023 W.W. Grainger Bordentown, New Jersey
Supervisor of Distribution, Outbound
Duties performed:
uManaging the daily activity for 26 Direct Reports/78 Indirect reports.
uCoach, lead, and mentor Direct/Indirect reports in the picking and packing operations.
uCreate and maintain appropriate records for direct reports, through Kronos, SAP Systems and Microsoft Excel.
uTrailer and asset allocation utilizing TMS & PINC tracking systems.
uTraining direct/indirect reports in departmental processes.
uConduct and log housekeeping and safety audits.
uCreating and maintaining logs of quality defects.
uMonitor department consumption budget.
uSupply chain planning and fulfillment.
uDevelop and drive continuous improvement and safety initiatives.
uImplementation and monitoring of new and existing company policies and standard work instructions.
June 2014 – April 2018 FedEx Ground S. Brunswick, New Jersey
Operations Manager
Duties performed:
uManaged staff of 16 or more package handlers and one package handler trainer.
uManaged the loading and load quality of trailers.
uMaintained dock control logs.
uConduct daily safety checks of the work area, including yard checks.
uHold safety meetings with all direct reports daily.
uImplementation, monitoring, reporting of new and existing company policies.
uCreated and monitored reports on package handler scanning compliance.
uAccepting and processing Hazardous Materials packages
uTrailer and asset allocation utilizing TMS tracking systems.
August 2012 - December 2016 Eastern Connection Inc. Newark, New Jersey
P&D Manager/Acting Station Manager
Duties Performed:
uManaged Staff of 4 or more dispatchers, 4 non-exempt dock supervisors, and 46 warehouse associates.
uOversee delivery performance of 75 route drivers, same day delivery service, and 12 linehaul contractors.
uManage out of service area satellite facility, coordinating pickups, deliveries, and data entry.
uCreation and monitoring for continuous improvement for delivery account best demonstrated practices.
uInterview and process the hiring of direct reports, contractors, and temporary drivers.
uCreate and maintain records and documentation to ensure TSA compliance.
uCreated, processed and filed daily payment reconciliation reports for Contractor settlements.
uRoute Creation and Line Haul/Route contract negotiation.
uHeld weekly safety and impact driven meetings with contractors, drivers, and direct reports.
uMonitor data and create delivery planning strategies for high profile accounts.
uMonitoring and requisitioning company equipment and repairs.
uTracking and monitoring inventory and delivery performance of 3PL accounts.
July 2006 – August 2012 FedEx Ground Maspeth, New York
Service Manager I
Duties Performed:
uManaged Staff of 10 or more package handlers and a non-exempt part time manager.
uPerformed presort operations check of the building, including presort yard walk.
uManaged the sorting, loading, and staging of packages.
uPerformed daily safety checks in and on employee work areas.
uCreated and monitored reports on package handler scanning compliance.
uTrailer and asset allocation utilizing TMS & PINC tracking systems.
uInterviewing and onboard processing of new hires.
uAccepting and processing Hazardous Materials packages
uAddress research and correction of problem packages.
PROFILE:
uOver 15 years in leadership roles in operations management, logistics, 3PL, and final mile delivery.
uProactive, detail-oriented, organized, and self-motivated
uPractitioner of Servant Leadership. Advocate of thorough operational assessments and cross training, for employee retention.
uComputer proficient in Microsoft Word, Excel, and PowerPoint.
EDUCATION:
New York State Department of Education Albany, New York
• General Equivalency Diploma
CERTIFICATIONS:
uSix Sigma White Certification – February 2022
uSix Sigma Yellow Certification – March 2023
uISO 9001:2015 Quality Management System (QMS) – March 2023
REFERENCES:
Available upon request.
Contact this candidate