JUDY WAIRIMU MWANGI

Phone: +1-437-***-**** Email: ad1rny@r.postjobfree.com

“Housekeeper”

Professional Profile

A motivated and results-driven housekeeper with over 10 years of experience in maintaining sanitary and pristine living spaces. Proficient in executing efficient and thorough cleaning routines and adapt in managing laundry and utilizing eco-friendly cleaning methods. Exhibits a strong work ethic and well- versed in utilizing industry-standard cleaning equipment. Core Skills

• Attention to detail.

• Time management.

• Organizational skills.

• Effective communication.

• Adaptability

• Customer service skills

• Physical stamina.

• Problem solving

• Discretion.

• Cleaning proficiency.

Career Summary

Housekeeping Assistant Jan 2016 – Sep 2023

Silent Guest House, Nairobi, Kenya.

Outline

Overseeing and managing the cleaning and maintenance of the guest rooms and common areas thus ensuring a high standard of cleaning and guest interactions. Key Responsibilities

• Assigning tasks, supervising housekeeping staff, and ensuring that all staff members adhere to established standards and cleaning protocols.

• Managing work schedules for housekeeping staff thus ensuring adequate coverage based on business needs and occupancy levels.

• Providing training services to new housekeeping staff as well as existing team members to enhance their efficiency and cleaning skills.

• Addressing guest requests and complaints related to housekeeping services professionally and promptly thus ensuring a positive guest experience. Key Achievements

• Contributed to a reduction in wait times for arriving guests by assisting in turning over guest room promptly thus enhancing overall guest satisfaction.

• Enhanced overall guest experience and satisfaction by aiding and engaging positively with guests when necessary.

Cleaner Jan 2010 – Dec 2015

Tribe Hotel, Nairobi, Kenya.

Outline

Maintained hygiene and cleanliness throughout the hotel premises thus ensuring a sanitized and pleasant environment for guests.

Key Responsibilities

• Cleaning and preparing guest rooms, including dusting, vacuuming, making beds. And ensuring all amenities are replenished.

• Thoroughly sanitizing and cleaning bathrooms, including toilets. Showers, sinks, and replenishing toiletries.

• Cleaning and maintaining the conditions of common areas such as hallways, lobbies, public restrooms, and elevators.

• Mopping, sweeping, and vacuuming floors in various hotel areas, ensuring they are well maintained and free of debris.

Key Achievements

• Adapted to various cleaning requirements on different occasions including special requests from guest, demonstrating a willingness to go the extra mile to meet guest expectations.

• Demonstrated thorough attention to detail in cleaning resulting in consistently clean rooms and receiving positive feedbacks from guests.

Cleaner Jan 2007 – Dec 2009

Peacock Hotel and Inn, Eldoret, Kenya.

Key Responsibilities

• Proper disposal of recyclables and trash, ensuring waste bins are emptied regularly and following eco-friendly disposal practices.

• Collecting used towels and linens, replacing with fresh ones, and coordinating with laundry services for cleaning and restocking.

• Interacting with guests in a professional and courteous manner, responding to request for services or additional amenities when necessary.

Education

A Kenyan High School Diploma – Awarded in 1999.

LEGALLY PERMITTED TO WORK IN CANADA

I am legally permitted to work in Canada.

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