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General Manager Operations Director

Location:
Johannesburg, Gauteng, South Africa
Posted:
December 07, 2023

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Resume:

Leon Bosch

ad1rkp@r.postjobfree.com ● +27-83-289-**** ● Johannesburg, South Africa

Passionate Hotel Management and Operations Executive offering over 30+ years of experience with a proven track record of opening, commissioning, and running large hotel properties. Highly experienced in identifying and driving key business initiatives, while executing on set revenue goals. Accomplished in building and inspiring high-performing management and leadership teams. History of financial achievements and cost savings. EXPERIENCE

November 2022 –

June 2023

June 2022 –

October 2022

March 2022 –

June 2022

Mantis St Helena (Accor) Jamestown, St Helena, South Atlantic General Manager (Task Force)

• Established and implemented procedures after reopening the hotel after a two-year Covid closure.

• Delivered on Mantis/Accor financial and corporate governance responsibility, initiatives, and goals.

• Implemented Mantis/Accor programs and procedures.

• Developed financial and cashflow forecasts for Government subsidy requests

• Liaised with the Board of Directors and Government officials on strategies to make the hotel independent from funding.

• Sourced and employed staff – local and expatriate.

• Advised the Department of Immigration on staff requirements permits.

• Assisted the Department of Immigration in identifying skills shortages in hospitality on the Island

• Oversaw operations, maintenance and day-to-day management of hotel and restaurant.

• Coordinated with key stakeholders to develop itineraries for visiting guests.

• Managed, coached, and mentored Management, Heads of Departments, and Operations staff. Vivari Hotel & Spa by Mantis Johannesburg, SA

General Manager

• Developed and implemented procedures for the hotel and spa after Covid reopening.

• Assisted with planning and executing the official opening of the hotel.

• Implemented Accor/Mantis programs and procedures.

• Liaised and coordinated with the onsite aesthetics hospital on patient care and nutrition.

• Managed, coached, and mentored hotel Heads of Departments and Operations staff. Hotel Sky Johannesburg, SA

General Manager (Short term contract)

• Oversee operations and day-to-day management of the 453-bedroom hotel, conference facilities, and restaurants.

• Ensure successful delivery of all aspects of Marketing and Promotions, Accounts, Housekeeping, Security, and Maintenance operations.

• Assist with Food and Beverage Management and cost control.

• Provide effective guidance and leadership to all members of the hotel staff.

• Managed, coached, and mentored Heads of Departments.

• Developed essential compliance and operating controls for the hotel.

• Delivered on Hotel Sky Sandton’s financial and corporate governance responsibilities, initiatives, and goals.

• Extensively involved in forecasting, budgeting, and financial management and planning.

• Daily rate and revenue management as well as competitor analysis.

• Implemented systems to increase turnover and profitability January 2004 –

July 2021

Guvon Hotels & Spas Johannesburg, SA

Group Operations & Marketing Director

• Developed and implemented a commercial strategy for a group of 8 hotels, driving top-line budget and ensuring the success of all managed properties.

• Increased turnover and profitability every financial year.

• Guided operations and day-to-day management of Hotels, Hotel Training Academy, and Hotel School.

• Member of the executive team, overseeing the group's successful opening and operations of numerous hotels and spas.

• Coordinated with key stakeholders and industry leaders to plan, build and commission new hotels and spas.

• Delivered and improved Guvon Hotels’ financial and corporate governance responsibility, initiatives, and goals.

• Established the corporate identity and marketing plans for hotels and the overarching hotel group.

• Managed, coached, and mentored Hotel General Managers and Operations staff. February 2001 –

December 2003

Glenburn Lodge & Spa Johannesburg, SA

General Manager

• Oversaw the day-to-day operations of the 100-room Hotel and Spa, managing 200+ staff members.

• Ensured successful delivery of all aspects of Marketing and Promotions, Accounts, Food and Beverage, and Maintenance operations.

• Provided effective guidance and leadership to all members of the hotel staff.

• Managed, coached, and mentored Heads of Departments.

• Developed essential compliance and operating controls for the hotel, tented camp, and conference venues.

• Coordinated disciplinary enquiries, human resource initiatives, and personnel functions.

• Extensively involved in forecasting, budget planning, and financial management.

• Implemented the negotiations with regard to Union discussions on salaries and wages.

• Led the development and delivery of a tented camp on the property, including ten luxury tents, Boma, and conference facilities.

May 1996 –

January 2000

Sun International Molopo Hotel & Casino Mmabatho, SA General Manager

International Convention Centre

General Manager

• Managed the day-to-day running of the 204-room Hotel and Casino, with 330 staff.

• Led the day-to-day operations and management of the International Convention Centre, accommodating up to 4,500 delegates.

• Coordinated, planned, and executed large-scale conferences, functions, meetings, exhibitions, and banquets.

• Developed and oversaw all aspects of Gaming, Marketing and Promotions, Accounts, Food and Beverage, and Maintenance operations.

• Identified, recruited, and developed key management and staff.

• Developed and ensured successful delivery of Forecasts, Budgets, and Financial management.

• Involved in disciplinary enquiries, Human Resources, and personnel functions. March 1995 –

April 1996

Johannesburg Country Club Johannesburg, SA

General Manager

• Managed all Country Club facilities, conference center, and two championship golf courses.

• Oversaw all aspects of Food and Beverage, Accounting, Training, Maintenance, Marketing, and Promotions of the club and membership services.

• Coordinated, planned, and executed large-scale conferences, events, and golf tournaments.

• Identified, recruited, and mentored key management and staff.

• Extensively involved in Financial Management, Forecasts and Budgets for Country Club, convention centers and golf courses.

January 1990 –

February 1995

Sun International Lesotho Sun Hotel & Casino Lesotho Assistant General Manager

• Managed operations of the 240-bedroom Lesotho Sun, including Food and Beverage, Rooms Division, Accounting, Recreation, Training, Maintenance, Marketing and Promotions.

• Oversaw recruitment of key management and staff, which consisted of over 300+ individuals.

• Extensively involved in budget planning and financial management.

• Executed planning brief and cost estimates of hotel renovations.

• Developed and coordinated functions and promotions between Hotel, Slots department and Casino.

• Assumed all management responsibility in the absence of the General Manager.

• Skills: Hotel Management, Hotel Operations, Hospitality Operations, Commercial Management, Budgeting and Finance, Marketing and Promotional Development, Budget Management, Event Planning and Execution, Client Services, Persuasive Communication and Negotiating.

• Interests: Golf, Travelling and avid Harley Davidson Owner & Rider. National Diploma in Hotel Management – University of Johannesburg School of Tourism & Hospitality DETAILED WORK HISTORY

Properties/Hotels Location Duration Position held

Mantis St Helena Hotel

Jamestown, St Helena,

South Atlantic

2023 General Manager

Vivari Hotel & Spa by Mantis Johannesburg, S.A. 2022 General Manager Hotel Sky - Sandton Johannesburg, S.A. 2022 General Manager Guvon Hotels & Spas

• Glenburn Lodge & Spa

• Umbhaba Lodge

• Bushwillow Tented Camp

• Kloofzicht Lodge & Spa

• The Fairway Hotel, Spa & Golf Resort

• Askari Game Lodge

• Black Eagle Boutique Hotel & Spa

• All-Suite On 14th

• Guvon Academy

Johannesburg, S.A.

2003 - 2021

Operations & Marketing Director

Glenburn Lodge & Spa Johannesburg, S.A. 2001- 2003 General Manager Ogden’s Restaurant Knysna, S.A. 2000 - 2001 Owner

Sun International Molopo Sun Hotel & Casino

Mmabatho,

Bophuthatswana

1998 - 2000 General Manager

Mmabatho International Convention Centre

Mmabatho -

Bophuthatswana

1996- 1998 General Manager

Johannesburg Country Club Johannesburg, S.A. 1995 -1995 General Manager Sun International Lesotho Sun Hotel & Casino Maseru, Lesotho 1990 - 1995 Asst. General Manager Sun International Fish River Sun Hotel, Casino &

Golf Resort

Bisho, Ciskei 1989 - 1990 Banqueting Manager

Sun International Amatola Sun Hotel & Casino Bisho, Ciskei 1988 - 1988 Snr. Asst. F&B Manager Sun International Royal Swazi Sun Convention

Centre

Ezulwini, Swaziland 1987- 1988 Banqueting Manager

Sun International Royal Swazi Sun Hotel &

Casino

Ezulwini, Swaziland 1986 - 1987 Asst. F&B Manager

Sun International Riviera Hotel & Country Club Vereeniging, S.A. 1985 - 1986 Snr. Asst. F&B Manager Southern Sun Maharani Hotel Durban, S.A. 1984-1985 Asst. F&B Manager Southern Sun Elangeni Hotel Durban, S.A. 1983-1984 Asst. F&B Manager Southern Sun Elangeni Hotel Durban, S.A. 1981-1983 Trainee Southern Sun Sandton Sun Hotel Johannesburg, S.A. 1981-1983 Trainee Southern Sun Rand International Hotel Johannesburg, S.A. 1981-1983 Trainee SKILLS & INTERESTS

EDUCATION



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