Sade’ Adams

Huntsville, AL *****

254-***-**** • ad1rhi@r.postjobfree.com

Education

Johnson C. Smith University, Charlotte, NC

Bachelor of Science in Business Administration - Concentration in Management

Graduation Date: May 2015 (Cum Laude) GPA: 3.4/4.0

Work Experience

LG Electronics February 2019-Present

Field Service Operations Supervisor

●Reports directly with Operations Manager and report daily operational issues and events; Deliver trends and manage department operational guidelines, reporting, and administrative tasks.

●Drive and monitor business results through process execution, audits, and weekly KPI reporting

●Proactively collaborate with cross-functional teams to review and streamline in field technicians working zones for increased productivity while reducing drive time and overtime costs

●Design and implement reporting to provide analytics on coverage, volume, drive time and service call organization

●Develop and maintain tools to monitor and create awareness of market behavior and competitive trends

●Point of Contact for routing technician’s scheduled service calls nationwide by importing and building routes

●Onboarding and training for incoming new hires on operational processes and procedures.

●Project management and analysis on in field inventory management processes to maintain low turnover for inventory loss

●Creates process improvement files to bettering the team’s efficiency and effectiveness to ensure performance is in line with departmental strategy

Google Fiber May 2017- February 2018

Nelson Staffing Brand Ambassador

●Educated customers on product and service offerings while maintaining increased customer service standards within our department

●Account Coordination and management for high volume, multi-unit customer base

●Drove user acquisitions by engaging directly with consumers, community advocates, businesses, educational and community organizations

●Collaborated with cross-functional teams to manage incoming requests from outside groups for hosting at event spaces.

●Regionally trained incoming Brand Ambassadors on department goals, processes, and market opportunities

●Collaborated with the customer service team to ensure proper escalation and troubleshooting of product/customer issues to ensure customer service standards are achieved

DirecTV/AT&T Customer Service Center November 2015 - April 2017

DirecTV Sales and Retention Customer Service Representative

●Consistently prepared and completed assigned work including appropriately notating accounts as required to maintain accuracy and department standards

●Collaborated in activities designed to improve customer satisfaction and business performance

●Clarified customer requirements; probed for understanding, used decision-support tools and resources to appropriately provide resolution to the customer

●Informed and upsold the features, benefits, and value if DirecTV product offerings, services, and billing procedures to customers

Johnson C. Smith University, University Housing September 2012-May 2015

Resident Assistant

●Created, planned, and implemented activities and programs for student residents

●Implemented, supported and enforced University policies and procedure

●Promote student-faculty interaction through programs and activities

Johnson C. Smith University, Charlotte, NC August 2013- May 2014

Interim Residence Hall Coordinator

●Managed all administrative aspects of hall opening and closing, including key control and building management.

●Served as a liaison between Resident Advisor staff and the residents to create a positive and safe living atmosphere for campus residents.

●Worked cooperatively with custodial staff to ensure quality customer service to students, parents, staff, and community members.

●Responded to emergencies in weekly on-call rotation responsible for over 200 students.

●Responded to emergency and crisis situations working cooperatively with University Police, Counseling Center, and Administration

Honors

LG Rockstarr Recipient, DMS Operations Employee of the Quarter, Zeta Phi Beta Sorority Inc., Ray Kroc Foundation Scholarship Recipient, JCSU President’s List, JCSU Dean’s List 2011-2015, Johnson C. Smith University Merit Scholarship Recipient, Zeta Phi Beta Sorority Inc. National Undergraduate Member-at-Large 2015-2016, Delta Mu Delta International Busine-ss Honor Society, Sigma Tau Delta International English Honor Society

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