Client Care Medical Assistant

JAMIE AKERS

Orting, WA ***** 253-***-**** ****************.**@*****.***

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PROFESSIONAL SUMMARY

Hardworking and reliable Client Care Manager with over 20 years of medical background and 5+ years of staffing experience, with strong ability in multitasking and team work. Offering compassion, dedication and loyalty. Highly organized, proactive and punctual with a team-oriented mentality. LICENSES

Medical Assistant

Caregiver (with exemption)

CPR/First Aid

SKILL HIGHLIGHTS

Supervision

Relationship development

Administrative support

First Aid/CPR

Problem resolution

Customer service

Communications

Team building

Planning and coordination

Team management

Supervision & leadership

Decision-making

People skills

Reliable & trustworthy

Accountability understanding

In-home assessment

Client retention

Lead management

Client interviews

Customer support and assistance

Assistance program knowledge

Effective customer

communication

Client meetings

Community outreach

Active listening

Multitasking

Friendly, positive attitude

Communication

Application filing

Strategic Planning

Operations Management

Travel Coordination

Staff Training

Policy Implementation

Administrative Oversight

Inventory Control

Performance Improvement

Senior Leadership Support

Staff Hiring

File and Data Retrieval Systems

Sorting and Labeling

Staff Management

Event Coordination

Clerical Support

Compliance Monitoring

Team Supervision

PROFESSIONAL EXPERIENCE

02/2023 - Current Regional Manager

Serengeti Home Care Renton, WA

Hired talented, trainable team members and drove new business strategies to grow revenues.

Minimized turnover through effective training and employee engagement programs.

Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.

Improved individual location efficiency through effective leadership restructure.

Developed and implemented clear policies and procedures across multi-state area.

Executed day-to-day operational activities for regional business bringing in

$169,000 in monthly revenue.

10/2019 - 03/2022 Client Care/Client Care/Office Manager Serengeti Care University Place, WA

Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals. Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.

Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.

Prepared employees for assignments by establishing and conducting orientation and training programs.

Evaluated staff performance at multiple facilities and made recommendations for training improvement.

Staffed all current clients with carestaff that met the specific needs of the clients

Resolved client issues by correcting immediate problems and communicating with staff.

Assessed customer satisfaction with services through follow-up communication.

Created and updated client records by entering general data, services provided and invoice information.

Coordinated services for clients based on individual needs by matching clients with caregivers.

Boosted client retention using client appreciation initiatives and relationship-building techniques.

Visited potential clients at home to identify specific needs and determine required care levels.

Strengthened relationships with referral sources through informative presentations to area organizations, fiduciaries and healthcare professionals.

Collaborated with team members to identify and accomplish agency objectives.

Identified and hired talented individuals bringing valuable skills and great experience to team.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. 11/2018 - 10/2019 Medical Assistant

Ankle and Foot Specialist of Puget Sound Puyallup, WA Monitored patient stability by checking vital signs and weight. Sterilized medical equipment after each procedure. Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly. Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.

Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories. Measured patient peak flows.

Coordinated and executed proper medical waste disposal. Educated patients about medications, procedures and physician's instructions.

Scheduled appointments for patients via phone and in person. Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.

Completed and submitted clinical documentation in accordance with agency guidelines.

02/2016 - 10/2018 Lead Staffing Coordinator

Home Care Assistance Bellevue, WA

Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.

Oversaw team of 150+ caregivers, eliminating downtime and facilitating schedule adherence.

Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.

Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork. Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.

Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive. Managed payroll for all active caregivers

Managed all requested time off and vacations requests 02/2015 - 10/2016 Assistant Director of Health Services Peoples Retirement Community Tacoma, WA

Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive staffing changes.

Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.

Supervised administrative staff of 25 nurses and caregivers, delivering consistent coaching and mentoring to improve job efficiency. Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.

Communicated with patients with compassion while keeping medical information private.

Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Solicited medical history information from patients to provide best and most effective medical advice.

01/2013 - 02/2015 Lead Staffing Manager/Office Manager Home Care Masters Renton, WA

Recruited and interviewed individuals for CNA's.

Managed full-cycle recruiting, including sourcing, interviewing, offering jobs, and negotiating contracts.

Wrote job descriptions and posted to job boards.

Developed organizational filing systems for agendas, correspondence, data communications, records and reports.

Oversaw team of 150, eliminating downtime and facilitating schedule adherence.

Launched wellness plans to reduce stress, boost morale and increase productivity.

Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.

Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.

Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports. 02/2010 - 01/2014 Assistant Director of Health Services Expressions @ Enumclaw Enumclaw, WA

Created and modified job descriptions within all departments. Worked with HR management to devise and update policies based on changing industry and social trends.

Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals. Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase. Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.

Addressed employee harassment allegations, work complaints and other concerns diligently.

Supported executive decision-making by reporting on metrics and recommending actionable improvements.

Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements. Managed 50 employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.

Evaluated staff performance at multiple facilities and made recommendations for training improvement.

Maintained adequate inventory, adhering to precise rotation guidelines to minimize stock expiration.

Checked stock received against written requisition to confirm order accuracy.

Catered Living Manager

06/2022 - 02/2023 Wesley Homes Puyallup, WA

Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Consulted with staff on resolution of complex service issues. Handled administrative procedures to meet objectives set by boards of directors or senior management.

EDUCATION AND TRAINING

02/2001 Medical Assistant: Medical Assistant

Bryman College Renton, WA

MANAGEMENT TRAINING

Certification of Completion for Customer Service Excellence for Team Members

National Covid-Ready Caregiver Certification

Certificate of Completion of The Accelerated Leadership Certification Program

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