SHUBHOMOY DASGUPTA

Mobile: 907-***-**** / 842*******

ad1rh6@r.postjobfree.com

CARRER OBJECTIVE:

To work in an organization that appreciates innovativeness, demands analytical. Provide a challenging and performance driven environment and a wide spectrum of experience to grow and excel in my career. I aim to create meaningful contribution to the organization through my skill and abilities and to continuously improve on my professional knowledge and skill.

PROFESSINAL SYNOPSIS

Result Oriented Professional possessing nearly 25Years Experience in Career.

Hardworking, Competent & Efficient

Smart, Dynamic & Talented to Play a Positive Role in a Challenging Environment.

Good Communicator with Excellent Presentation, Team management / Building & Motivation Skills.

EMPLOYMENT SCAN:

Name of the Company Aromee Brands Pvt Ltd ( A division of Manipal Group)

Designation Area Sales Manager (East)

9th February 2018 to 30th June 2023

Roles & Responsibilities

Handling distributors and retailers

Appointing distributors and retailers

Merchandising and Promotions

To manage the selling-in-process and deliver business results thorough the Distributor and his team.

To visit the retail shop and generate sales for the company.

Sales and Distribution

Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction with the product and the service norms.

Achieve the sales targets with maximum profit.

Opening new outlet and making contract with the retailers.

Conducting retail audits and merchandising to access market potential.

Analyzing marketing trends and tracking competitor's activities.

To maintain Cordial relationship with the distributors and retail outlets.

Initiating sales promotion activities.

Running Special Drive Work plan in those Areas where coverage and penetration is less. So that brand awareness & brand loyalty can be increased.

Promotional activities like Cross Promotion Scheme. Manage outlet visibility, etc.

Driving volume and growth in the given territory.

Primary and Secondary Target

Name of the Company Renaissance Creations Pvt. Ltd. Rosemoore

(Home Fragrance)

Designation Area Sales Manager (East)

Duration 25th September 2015 to 5th February 2018

Roles & Responsibilities

Handling distributors and retailers

Appointing distributors and retailers

Merchandising and Promotions

To manage the selling-in-process and deliver business results thorough the Distributor and his team.

To visit the retail shop and generate sales for the company.

Sales and Distribution

Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction with the product and the service norms.

Achieve the sales targets with maximum profit.

Opening new outlet and making contract with the retailers.

Conducting retail audits and merchandising to access market potential.

Analyzing marketing trends and tracking competitor's activities.

To maintain Cordial relationship with the distributors and retail outlets.

Initiating sales promotion activities.

Running Special Drive Work plan in those Areas where coverage and penetration is less. So that brand awareness& brand loyalty can be increased.

Promotional activities like Cross Promotion Scheme. Manage outlet visibility, etc.

Driving volume and growth in the given territory.

Primary and Secondary Target

Name of the Company Mesmeric Merchandising Private Limited (Sister Concern of Witalsee Marketing Limited)

Designation Sales Office In Charge.

Duration from June 2013 to 24thSept. 2015

Roles & Responsibilities

Preparing day to day reports and comparing sales of all Sales Office as per direction of Higher authority

Achieving Targets Set by the Company with Focus in FIFO.

Projection of Stocks of all Sales Office.

Evaluate and develop commentary on sales reports every week like Turn-rate reports and preparation of weekly AG reports.

Develop and convey final monthly brand sales results and industry results along with winners and losers.

Prepare weekly sales update for sales operations executive meeting stating short-term goals, forecasts, traffic, applications and varied pertinent information.

Assist development of updates related to strategic business for Executive as well as Board presentations.

Develop system to utilize data opportunities in sales expansion process.

Evaluate and manage utilization of opportunity data.

Name of the Company Swarnbhadra Retail Pvt.Ltd (Adidas India

Marketing Pvt.Ltd)

Designation Area Manager.

Duration from April 2011 to May 2013.

Roles & Responsibilities

Assist Department Manager in planning and supervising daily operations of assigned department.

Ensure that staffs follow departmental policies and procedures.

Evaluate department performance and develop action plans for improvements.

Oversee budget preparation, expense management, and quality improvement activities within the assigned department.

Recommend cost reduction initiatives while maintaining quality and productivity.

Organize job trainings and cross trainings to employees to achieve department objectives.

Ensure that work assignments are completed on-time.

Develop positive and safe working environment for employees.

Name of the Company Future Group

Designation Supervisor

Duration from March 2009 to 31st October 2010.

Roles & Responsibilities

Recommend solutions proactively required by customers to enhance client satisfaction and stimulate software as well as services revenue.

Learn sales related features and advantages for entire products and services.

Complete entire initial training program and participate in weekly sales meetings to recurrent training.

Ensure to maintain professional attitude to deal with prospects, customers and staff members.

Maintain and update accurate notes in CRM system as well as records according to necessity and instructions.

Develop business through cold calls to new and current leads.

Ensure to manage all existing accounts through steady communication using client service skills.

Manage and provide solutions to all issues related to customer satisfaction.

Name of the Company Future Group

Designation Assistant Department Manager

Duration from July 2003 to February 2009

Roles & Responsibilities

Motivate sales associates to meet sales goals and oversee performance against standards.

Implement events as per company directives to enhance client base and loyalty.

Maintain relationships with corporate office, shopping center office and stores.

Educate and communicate initiatives on dynamic items and create new item fact sheet and review issues.

Execute and inspect current and new retail programs’ roll out and training.

Recognize retail employees’ positive performance against key sales metrics.

Hire qualified sales associates to meet company standards for building talent pool.

Implement company policies to follow procedure against disciplinary action.

Name of the Company Future Group

Designation Senior Sales Executive

Duration from May 2001 to June 2003

Roles & Responsibilities

Guide and direct customer service team towards achieving operational goals.

Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.

Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.

Hire and train customer service staff to deliver high class customer service.

Maintain in-depth working knowledge of the company’s brands, systems and processes.

Monitor business and process metrics to measure and manage customer service effectiveness.

Educate customers about organization's products or services.

Prepare documentation and reports on routine customer correspondence for future reference purpose.

Name of the Company Shoppers’ Stop

Designation Customer Care Associate

Duration from September 1999 to March 2001

Roles & Responsibilities

Manage daily activities of customer portals and specific protocols and maintain efficient customer care services.

Evaluate all orders and monitor all specific conditions in same.

Analyze processes, inform supervisor on issues that aggravate customer complaint and recommend resolution.

Manage customer requirement through various compliance manuals and portal updates and present it to supervisor.

Collaborate with various customers and departments and provide efficient customer care.

Assist customer through telephone and provide necessary services.

Coordinate with distributors, sales representatives and customers and ensure optimal level of customer care services and maintain customer satisfaction.

Perform research and identify opportunity for sales and convert it to order.

Assist customers to various departments according to inquiries.

Name of the Company Domino’s Pizza Saket

Designation Customer Service Representative

Duration from March 1997 to February 1999

Roles & Responsibilities

Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.

Research, prioritize and resolve customer issues in timely and accurate fashion.

Maintain documentation of customer inquiries and responses for future reference.

Direct or route customer calls to appropriate personnel for assistance.

Handle dissatisfied customers in a polite and professional fashion.

Identify and implement new process plan to improve customer support service.

Greet and address customers in a friendly and respectful way.

Work with product and sales teams to address and resolve customer issues efficiently.

Return customer calls in a timely manner to ensure customer satisfaction.

SCHOLASTICS:

1996: Passed Diploma in Hotel & Restaurant Management from International Institute of Advanced

Studies (IIAS), Kolkata.

1993: PassedISCE from NTPC Nabarun Point School, Farakka,Murshidabad.

1991: Passed ICSE from NTPC Nabarun Point School, Farakka,Murshidabad.

ADDITIONAL QUALIFICATION:

i) Done fundamental course of Retail Management under Staff Training

Programme of Pantaloon Retail (I) Ltd. successfully.

ii) Undertaken Training Program me “Training the Trainer” and

Imparted training to the departmental staff.

TECHNICAL QUALIFICATION:

Proficient in basic operations and Microsoft Excel, MIS etc.

STRENGTHS

Good Communication Skill.

Smart, Dynamic & Challenging To Play A Positive Role In a Challenging Environment.

Sincere & Hardworking.

Comprehensive problem solving abilities.

Good Leadership Skills.

HOBBIES:

Listening music

Playing Table Tennis.

PERSONAL DOSSIER:

Date of Birth : 30th December 1974

Father’s Name : Sri Smriti Ranjan Dasgupta

Languages Known : English, Hindi & Bengali.

Address : Plot No.22, Udayan Housing Complex Permanent (Pratapgarh)

Garia Main Road,P.O. Narendrapur24-Parganas

(South)Pin – Kolkata – 700 103

Sex : Male.

Present Salary : 5.36 lakhs per annum (Gross Salary )

Declaration - I hereby declare that all the Information Furnished Above are true to the best of my Knowledge.

Date:

Place: Kolkata (SHUBHOMOY DASGUPTA)

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