Customer Service Multi Line

ERICA NIXON

Puyallup, WA *****

253-***-**** - ********@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Blackbaud the Raiser's Edge

Sorting and Labeling

Writing

Spreadsheet Tracking

Documentation

Appointment Scheduling Software

Active Listening

Organization Skills

Verbal and Written Communication

Process Payments

Making Appointments

Organization and Efficiency

Performance Improvement

Patient Information Collection

Reception Desk Management

Greet Guests

Speaking

Visitor Check-In

Prioritization

Manage Files

Reminder Calls

Schedule Management

Records Preparation

Database Administration

Time Management

Mail Handling

Data Inputting

Appointment Confirmation

Strategic Planning

Instructing

Critical Thinking

Answer Telephone Calls

Multi-Line Telephone Systems

Telephone Skills

Customer Service

WORK HISTORY

04/2000 to 10/2002 Receptionist

Americas Best Contacts And Eyeclasses – Tacoma, WA Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Responded to inquiries from callers seeking information. Resolved customer problems and complaints.

Handled cash transactions and maintained sales and payments records accurately. Managed multiple tasks and met time-sensitive deadlines. Answered central telephone system and directed calls accordingly. Provided clerical support to company employees by copying, faxing, and filing documents.

Restocked supplies and submitted purchase orders to maintain stock levels. Assisted with onboarding new clients and securing paperwork completion. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Organized, maintained and updated information in computer databases. Operated multi-line telephone system to answer and direct high volume of calls. Handled assignments independently with good judgement and critical thinking skills.

Collected [Type] payments, processed transactions and updated relevant records. Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages. EDUCATION

06/1999 High School Diploma

Puyallup High School - Puyallup, WA

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