Enaylah Orilas

Staten Island, NY 347-***-**** ad1rg1@r.postjobfree.com

Phlebotomist with 2+ years of expertise in customer service, problem-solving, and organizational skills. Experienced in blood-sample testing and collection. Instrumental in performing 100+ venipunctures, injections, immunizations, and patient intakes.

CORE COMPETENCIES

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills PROFESSIONAL EXPERIENCE

Buffalo Wild Wings Staten Island, NY 2022 - Present Cashier

● Welcome and assist customers in a professional and friendly manner.

● Display enthusiasm and knowledge about the restaurant’s menu and products.

● Routinely supports other areas of the restaurant as requested, including answering phones, troubleshooting app issues, and completing financial transactions for other staff members.

● Daily, take 100+ food orders, complete POS transactions and relay orders to kitchens or serving counters.

● Follow all safety and sanitation policies when handling food and beverages to uphold proper health standards.

● Address all guests’ needs, resolving questions and escalating issues to management when necessary. Old Navy Staten Island, NY 2021 - 2022

Sales Associate

● Answered customers' questions about products and promotions; provided information on procedures and policies.

● Completed opening and closing procedures, including organizing workspaces, restocking items, and computing and recording totals of transactions.

● Issued receipts, refunds, credits, or change to customers using the store's point-of-sale (POS) system.

● Greeted 150+ customers daily, building rapport through conversation and honest recommendations. Popeye’s Restaurant Staten Island, NY 2021 - 2021 Cashier

● Welcomed and assisted customers in a professional and friendly manner.

● Displayed enthusiasm and knowledge about the restaurant’s menu and products.

● Routinely supported other areas of the restaurant as requested, including answering phones, troubleshooting app issues, and completing financial transactions for other staff members.

● Daily, took 100+ food orders, completed POS transactions and relayed orders to kitchens or serving counters.

● Followed all safety and sanitation policies when handling food and beverages to uphold proper health standards.

● Addressed all guests’ needs, resolving questions and escalating issues to management when necessary. Primark Staten Island, NY 2021 - 2021

Sales Associate

● Greeted, assisted, and suggested suitable merchandise to customers to increase sales within the store.

● Coordinated and restocked the sales floor with current merchandise and promotions.

● Responded to customer inquiries and requests and resolved issues efficiently and professionally.

● Proven ability to receive, change, balance, and maintain accurate financial records and documentation.

● Exercised strong interpersonal communication skills with customers and department personnel. Party City Staten Island, NY 2020 - 2020

Sales Associate

● Same responsibilities as the position above.

EDUCATION/CERTIFICATIONS

Phlebotomy Technician Certificate Stepful New York, NY 2022 Certified Phlebotomy Technician (CPT) National Healthcareer Association (NHA) 2022 High School Diploma Curtis High School Staten Island, NY 2020