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Customer Service Sales Manager

Location:
Seattle, WA, 98117
Posted:
December 06, 2023

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Resume:

Addison Richards

**** **** ***. ** *******, WA **117 #9

Phone: 206-***-**** Email: ad1rey@r.postjobfree.com

Sales and Management experience

Cherry Hill Distribution

Sales Specialist 7/2023- 11/2023

• Develop a customer base of off and on-premise from scratch with new innovative company.

• Work customer service on floor while explaining and educating customers on groundbreaking shopping experience in wine and sprits

• Develop POS and create content to engage the public in product.

• Lead the sales team in new placements from the first month.

• Warehouse and inventory management while advising lead team on order quantities from around the globe.

• Give classes and educational seminars to buyers

Winebow

Sales consultant 1/2023-4/2023

• Customer Service

• Manage and develop a variety of accounts ranging from upscale restaurants, brunshspots, large grocery, bodega, dive bars and web based restailers.

• Increase sales at existing accounts.

• Develop relationships with new off and on-premise accounts.

• Schedule tastings and events to increase sales for accounts.

The House of Smith

Washington Sales Manager 5/2022- 1/2023

• Customer Service

•. Promote the House of Smith line of wines through working with accounts, trade and public events.

• Increase sales at existing accounts.

• Develop and assure quality of displays throughout the state.

• Staff education and wine dinners to promote wineries

• Work with distributor regional managers to set goals and incentives to promote sales.

• Develop, design and create point of sale material for the public.

The Wine Trust

Sales Manager 1/2022- 5/2022

• Manage and develop accounts and prospects, chain, on and off-premise accounts through out region.

• Initiate and develop relationships with potential suppliers.

• Consult and manage supply to Northwest from East coast and Europe.

• Recruit and hire new employees while assisting current staff.

• Develop and advise on pricing, ordering discussioins, sales pitches and sales strategies.

The Wine Trust

Territory Manager 10/2020-1/2022

• Manage and develop 80 accounts and prospects both on and off-premise.

• Increase sales at existing accounts.

• Develop relationships with new off and on-premise accounts.

• Schedule tastings and events to increase sales for accounts.

Instacart and 3/2020-10/2020

• Communicate with customers over a cloud-based application to guarantee real-time satisfaction. Select only the best product, an underappreciated art form.

• Deliver groceries, products, information, and updates throughout the greater Seattle area.

• Work with several different types of retailers and adapt to protocol and practices.

• Maintained a perfect 5-star rating over several months.

Vinum Distribution, Seattle, Washington

Sales District Manager 6/17- 8/19

• Oversaw team of 8 sales reps generating approximately an average of 8 million annually

• Oversaw over 800 accounts.

• Develop strategy and accountability with sales representatives.

• Portfolio management and producer relationships.

• Initiate relationships with new off and on-premise accounts.

• Create and initiate incentive sales drivers.

• Management, hiring, and firing of the sales staff.

• Crisis aversion and delivery triage.

• Territory assignment for accounts old and new.

Vinum Distribution, Seattle, Washington

Territory Manager 5//12-6/17

• Generated over 980,000 sales annually

• Managed over 120 accounts.

• Develop relationships with new off and on-premise accounts.

• Schedule tastings and events to increase sales for accounts.

• Search out and seal business with new partners.

Triage Wines Inc, Seattle, Washington

Territory Manager 3/2011- 5/2012

• Represent Triage Wines portfolio of wines from around the world.

• Increase sales at existing accounts.

• Develop relationships with new off and on-premise accounts.

• Schedule tastings and events to increase sales for accounts.

Restaurant and management experience

Ginsing LLC, Seattle, Washington

Wine director, 6/2009-3/2011

• Oversee a 1,000,000-dollar/37,000-item inventory while writing and maintaining several multi-dimensional wine lists for Wild Ginger and The Triple Door.

• Develop educational programs to inspire management, sommeliers, and wait staff to ensure a world-class guest experience while increasing sales.

• Recruit members of the worldwide wine community to come to visit Wild Ginger and give guest lectures to staff. Hire and manage a sommelier team.

• Sample, judge, and purchase wines for both restaurants while staying within a budget.

• Help run dining room floor while choosing and pairing wines for guests. Assure price accuracy, quality, and quantity. Ensure guests have the best possible experience.

• Wine spectator Grand Award Winner 2009 and 2010.

Ginsing LLC, Seattle, Washington

Sommelier, 7/2006-6/2009

• Work with other team members to determine a standard for directing and maintaining a 37,000 item wine inventory.

• Develop programs and regulations to assure accuracy in ordering and minimize variance for two venues with separate lists.

• Develop a wine guide with tasting notes, winery histories, and technical data providing staff with inspiration to increase sales.

• Maintain award-winning cellar list inventory and availability

• Attend wine tastings and made wine list recommendations to assure price accuracy, quality, and quantity.

Wild Ginger Asian Restaurant and Satay Bar, Seattle, Washington

Service Captain and server, 9/1998-6/2008

• Set and maintain standards of service for the service staff.

• Write and give lectures on wine service for employees.

• During the dinner shift manage up to twelve servers and maintain standards of service.

• Oversee restaurant maintenance, side work, and interpersonal staff relationships.

• Provide assistance to restaurant patrons navigating an extensive wine list, as well as a rotating award-winning cellar list.

Wild Ginger Asian Restaurant and Satay Bar, Seattle, Washington

Server, 9/1998-8/2006

Deliver quality food and beverage service to restaurant patrons.

Train new employees, providing education about the ingredient composition of various menu choices, as well as restaurant standards.

Rock Bottom Brewery, Seattle, Washington

Server, 8/1998-2/2000

Deliver quality food and beverage service to restaurant patrons.

Train new employees, providing education about the ingredient composition of various menu choices, as well as restaurant standards.

Guide and extensive brewery tour.

Roadside attractions

Construction equipment pricing, purchasing and delivery to sights around greater Washington for Olympic Nowthwest. Baking Bagels for Spot Bagel on industrial and café level. Canvasssing for Calpirg door to door. Independent labor contractor, bricklaying, roofing, banquet service, deli worker, counterwork, wooden toymaker and YMCA camp counselor.

Education & Credentials

Court of Master Sommeliers

Sommelier Certification Level 1.5, August 2006

Sommelier Certification Level 1, March 2005

University of Oregon, Eugene, OR

Major: English Literature

Bachelor of Arts

Volunteer Experience

Jefferson golf course 2020

Kexp fundraiser 2020

Casa Faoundation leading fundraiser

Vinum Distribution 2015-2017

Produced in-house newspaper and website, The Wild Picayune, to encourage employee interest in wine and answer wine-related questions.

Ginsing LLC, Seattle, Washington, 8/2005-6/2008

Lead wine tasting and education courses 2005-2010.

Washington Wine Auction Dinner 2008 and 2010

Verified quality of wine for the event participants.

Taste of Washington 2005, 2007, 2010, 2011

SKILLS

Proficient in Microsoft Word, Excel, Micros system, restaurant pricing programming, and Netsuite.

Performed website development and maintenance.

Social Media; Facebook, Twiiter and Instagram.

Speaking in front of audience.

Extensive knowledge of Puget Sound area.

Overcoming language barriers.

hobbies

Writing fiction and poetry, iPhone photography, travel, gardening, skiing, golfing, flyfishing, hiking urban and rural, spoken word and oddball art projects.



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