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Customer Service Inventory Control

Location:
Sharjah, United Arab Emirates
Posted:
December 06, 2023

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Resume:

N. T. Maddegoda

Warehouse Professional

Mobile: +971-*********

Email: ad1rex@r.postjobfree.com

Address: Dubai Sports City, Dubai, UAE.

Linkedin: www.linkedin.com/in/ nuwan-maddegoda-86106654 Personal Statement:

Results-oriented and positively minded warehouse professional with over two decades of experience across industries including FMCG, construction, hospitality, fashion clothing, and retail. Key Skills:

• Excellent warehousing and inventory management expertise.

• Effective purchasing and vendor management capabilities.

• Strong internal and external customer service proficiency with a focus on relationship management.

• Analytical skills and a demonstrated ability for innovative problem-solving.

• Exceptional listening and communication skills.

• Accomplished in retail portfolio management and product merchandising. Professional Experience:

M/s Wisk Foodstuff Trading LLC. Dubai, UAE. Store In-charge ( Retail )

(2022 – present)

• Oversee inventory control processes, including receiving, stocking, and organizing products/materials.

• Schedule and allocate tasks to team members, ensuring proper coverage and workload distribution.

• Analyzed sales data and trends to identify opportunities for sales growth and inventory optimization.

• Collaborations with buyers and vendors to facilitate timely replenishment.

• Maintain clear and open communication with other departments.

• Liaise with vendors to coordinate deliveries, manage returns, and maintain positive relationships. Assistant Clearing Officer

• Managing end-to-end process of shipment clearance including FIRS creation.

• Submit Import Bill of Entry along with other relevant clearing documents for customs clearing.

• Monitor clearing queues and prioritize tasks to ensure timely processing of transactions.

• Identify and resolve exceptions, discrepancies, or errors in clearing transactions.

• Arrange custom duty payment plus Customs and Dubai Municipality inspections.

• Coordinate with the WH and transport shipments to WH as per the off-loading slots agreed. M/s K. D. Piling (PVT) Ltd Colombo, Sri Lanka. Purchasing cum Warehouse Manager

(2017 – 2022)

• Managed purchasing and warehousing of all materials including equipment.

• Distribution of materials and equipment to respective sites as per requirements.

• Managing suppliers/vendors, request for quotes, quotation comparison, negotiation of prices and incoterms for procurements.

• 11% cost reduction through value chain analysis, pricing, and incoterms negotiation.

• Working with stakeholders in developing future requirement plans (forecast), purchasing plans and sourcing.

• Collaborate with the finance team on payments and other financial matters. M/s Sealink (Pvt) Ltd, Male, Maldives. Warehouse Manager

(2010 – 2016)

• Handled fresh fruits, vegetables, meat, dairy products, and other food / non-food items.

• Share inventory analysis with procurement team and discuss projected inventory levels and orders required to maintain the minimum stocks levels defined in the system.

• Maintain inventories as per safety inventory norms and highlight outliers.

• 24% inventory reduction through SKU classification and rationalization.

• Supervise and manage daily warehouse operation and task fulfilment.

• Generate and discuss the month-end reports and circulate to the management.

• 99.8% inventory accuracy in biannual/annual stocks counts.

• Zero expiries and pilferage with continues follow-up with the management and store team. M/s Hameedia Main stores, Rathmalana, Sri Lanka. Warehouse In-Charge

(2006 – 2010)

• Handled storage of fabric materials, readymade garments, and sawing accessories.

• Manage daily replenishments to showroom against transfer requests.

• 99.9% inventory accuracy during perpetual and annual inventory verifications.

• Sharing inventory reports of slow and non-moving to ensure timely sell-out. M/s Grosvernor House Hotel - Warehouse Receiving Officer LeRoyal Meridien Beach Resort & Spa, Dubai, UAE

(2005 – 2006)

• Member of Grosvernor House Hotel pre-opening team.

• Handled receiving, storage and issues of 2000+ food, beverage and non-food products.

• Promoted to Receiving Officer position within five months from joining as a Storekeeper.

• Gained solid knowledge in multiple areas in warehouse operations such as receiving, product inspections, quality control, shelf-life management, storing and issuance.

• Was involved in purchasing and generating month end reports such as material cost analysis and inventory holding.

• Having good knowledge of the MICROS 9700 system, goods receiving against local purchase orders

(LPO) and posting inventory to stocks control system.

• Monitoring and recording receiving product temperatures for frozen food items. M/s Taj Samudra Hotel, Colombo, Sri Lanka. Night Auditor

(1999 - 2005)

• Joined as Front Office Cashier to manage front office transactions with guests.

• Got promoted as a Night Auditor within three years of joining.

• Have good knowledge of MICROS 8700 system used in restaurants.

• Further have a solid knowledge of the FEDELIO 6.20 system used in front office and account receivable

(AR) accounts.

Education and Professional Certifications:

• G.C.E. (A/L) – Year 1996

• G.C.E. (O/L) – Year 1993

• Intermediate Course of Food Hygiene & HACCP – Year 2005 (Johnson & Diversy).

• Completed Construction site stores Management workshop –Year 2021 (Construction development Authority, Sri Lanka).

Other Qualifications:

• Diploma in Computer Software –Year 2003 (Colombo Computer School).

• Higher Diploma in Sales and Marketing –Year 2004 (Comtec Lanka Pvt. Ltd). Extra-Curricular Activities:

Played Hockey for the School team –Year 1992 to 1996. Participated for Malaysia, Singapore, Bangkok tours as a member of Colombo schools hockey team.

Personal Details:

• Date of Birth - 08th October 1977

• Gender – Male

• Marital Status – Married

Declaration:

I hereby certify that the information given above is true and accurate to the best of my knowledge. Furthermore, if I am offered an opportunity to serve your esteemed establishment, I shall be glad and assure you that I shall always discharge my duties with devotion and loyalty. References can be provided upon request.

Nuwan T. Maddegoda

Mobile: +971-*********



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