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Customer Service Executive Assistant

Location:
Woodbridge, VA
Salary:
$00000
Posted:
December 06, 2023

Contact this candidate

Resume:

Vanessa A. Landry

703-***-****

ad1red@r.postjobfree.com

PROFESSIONAL PROFILE

A highly organized, detail oriented, Office Manager/Executive Assistant with 20+ years of customer service skills. I would like to use my combined experience in administrative support, managerial skills, writing and communication skills to contribute to your organizational goals. Experienced in supporting CEOS, VPS, training staff, streamlining processes, and facilitating and coordinating meetings. Excellent interpersonal communication skills, editing and processing skills. I am an excellent team player who can also work independently. Core competencies are:

Customer Service

Communication skills

Coordinating/planning meetings and office events

Training junior staff

Streamlining office operations

Processing expense reports and invoices

Typing Speed 80 WPM

TECHNICAL EXPOSURE

Microsoft Suite

Lotus 1-2-3

Microsoft Outlook

PowerPoint

Excel

Costpoint/Deltek

SharePoint

TRAINING AND DEVELOPMENT

Century 21 Millennium Real Estate Course (May – Jun. 2016).

Fred Pryors Seminar – How to Supervise People (Jan. 2004)

Fred Pryors Seminar – Management skills for secretaries, administrative assistants, and office professionals. (Feb. 2002)

Fred Pryors Seminar – How to Handle People with Tact and Skills. (Apr. 2000).

Anne Arundel County Community College Continuing Education Courses – Administrative Assistant Applications 12/2022 and Administrative Fundamentals in 01/2023

IAAP – International Administrative Assistant Professionals Training – Webinar Course (Four 4 Months) – Certification in Progress

PROFESSIONAL EXPERIENCE:

Executive Assistant to COO Jun. 2017 – Present

Millennium Corporation,

Crystal City, VA

Provide executive support to CEO, COO, 2 Directors, 5 VPs, office staff and offsite employees.

Schedule meetings for COO on daily calendar.

Sit in on BoA Meetings, take minutes, and assist with slide presentations.

Assist BoD with meetings/calendar coordination and other requirements.

Ensure visitors are signed in, badged and escorted to appropriate department.

Process expense reports for Executives.

Schedule travel for Executives when required.

Respond to emails and follow up as needed.

Plan, coordinate, and schedule meetings.

Order catered lunches for meetings and special event functions.

Worked in Pricing Department, and Contracts Department.

Schedule maintenance of office equipment

Oversee office repairs and notify facilities of any office concerns.

Liaise between building management and corporate office.

Plan Corporate Parties/Events.

Other duties as assigned.

Executive Assistant/PT June 2012 -Present

Green Stem Environmental Solutions

Waldorf, MD

Provide business administrative support to CEO.

Provide customer service support for landscaping and home improvement projects.

Liaise between government agency and CEO to ensure efficient processing of city and county procedures.

Schedule and coordinate projects

Create proposals and process invoices for customers.

Facilitate and implement design of projects.

Provide communication between managers and clients in emergencies that help reduce injuries.

Streamline emergency processes.

President-HOA (Volunteer) Mar. 1999 - Present

Summer House I Condominiums

Woodbridge, VA

Provide leadership to the Board of Directors.

Conduct quarterly Board Meetings with property owners and management company.

Participate in decisions pertaining to property needs, and budgets.

Responsible for reviewing and signing invoices, audits, and legal documents.

Facilitate County project meetings with County Executives.

Interact with County Officials when needed.

Interact with Legal department addressing adverse situations and documents.

Negotiate Management agreements for community.

Secure funding for building repairs.

Ensure Condominium Procedures/Policies are updated as needed,

Secure funding for condominium management.

Oversee beautification and maintenance of condominium premises.

Administrative Assistant/Office Manager Mar. 1999 – Aug. 2011

SAIC

Alexandria, VA

Provided business administrative support for multiple program managers and a Division Manager.

Processed expense reports.

Scheduled travel arrangements.

Created and tracked new hire packages.

Managed and obtained inventory of office supplies.

Facilitated equipment repairs.

Supervised and trained personnel management

Updated bookkeeping for accuracy.

Oversaw customer relations.

Assisted with troubleshooting IT equipment and offered solutions.

Created Purchase Requisitions for Purchase Orders to be produced

Managed 100 employees.

Oversaw the implementation of three (3) office buildouts.

Managed the acquisition of three (3) off-site office spaces.

Initiated and supervised 2 office moves.

Decorated and designed office space

Oversaw the implementation of a new phone system and set-up training for employees on how to utilize.

Implemented the reselling of server equipment to an in-house department that generated $5,000 in revenue for our department.

Administrative Assistant Jul. 1996 – Mar. 1999

Initial Staffing Services (Talent Tree)

Arlington, VA

Edited and drafted professional documents and company communication.

Established a filing system and maintained a database for various subjects and personnel.

Composed documents and memos.

Other duties as assigned.

Administrative Assistant Sept. 1995 – Aug. 1998

Advantage Staffing Services

Falls Church, VA

Provided office support.

Answered a multiple phone line system.

Scheduled and coordinated meetings.

Managed a several calendars for 2 VPs.

Processed expense reports and reconciled invoices.

Took meeting minutes.

Managed and obtained office inventory.

Ordered lunch and over event planning.

Other duties as assigned.

Office Manager/Administrative Assistant Aug. 1992 – Oct. 1993

Northwest Elevator, Inc.

Washington, DC

Supported a Regional Director

Edited, compiled, and drafted office communication.

Created memos.

Processed weekly and monthly invoices using Lotus 1-2-3.

Liaison between company and clients

Trained junior employees.

Coordinated and planned office gatherings.

Reduced delinquent receivables balanced by 30% within a 60-day period.

Received a $5,000 bonus for excellent performance.

Other duties as assigned.

Office Manager/Administrative Assistant Aug. 1990 – Aug. 1992

Realty Management Associates, Inc.

Herndon, VA

Provided support for a President and Vice-President

Oversaw maintenance of office repairs and office equipment.

Initiated requests and investigated billing invoices for accuracy.

Finalized unemployment paperwork and coordinated exit employee packages.

Scheduled travel arrangements.

Retrieved and distributed incoming mail daily.

Planned and coordinated meetings.

Took meeting minutes.

Developed and maintained files for real estate properties in NJ, VA and MD.

Tracked, developed, and maintained files for over 100 employees and properties.

Other duties as assigned.

Senior Word Processor/Administrative Assistant Jun. 1989 – Aug. 1990

Maguire Group

Arlington, VA

Provided support to a Vice President

Assisted Primavera Specialist on numerous projects.

Created and edited communications that were distributed for public authority officials, contractors, and regional personnel.

Established structural project files.

Typed project monthly reports.

Processed monthly invoices.

Determined and implemented formatting designs for financial materials.

Other duties as assigned.

Word Processor II/Administrative Assistant Mar. 1987 – May 1989

National Housing Partnership

Reston, VA

Provided support for a Sr. Vice President of Operations, managers, and office staff.

Developed professional authority documents.

Created and maintained a database.

Distributed authority documents to public authorities, district, and regional personnel.

Processed weekly basis payments for over 100 properties.

Processed and streamlined requirements that helped with determining future cash flow forecasts.

Other duties as assigned.

EDUCATION

Theological Studies (NA) Associates of Arts Trinity College, Newburg, IN

Business Management Associates of Arts Northern Virginia Community College, Alexandria, VA

Liberal Arts (completed 2 years of course work) University of the District of Columbia, Washington DC

Anne Arundel County Community College Education Courses – Administrative Assistant Applications 12/2022 and Administrative Fundamentals in 01/2023

IAAP – International Administrative Assistant Professionals Training – Webinar Course (Four 4 Months)

CLEARANCE: Secret Clearance, (Held for 12 years and is currently inactive)



Contact this candidate