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Child Care Customer Service

Location:
Jacksonville, FL
Posted:
December 06, 2023

Contact this candidate

Resume:

Belinda Breval

Raleigh-Durham, NC

ad1rea@r.postjobfree.com

+1-904-***-****

Objective

College student seeking a Nursing Degree and looking to advance professionally . 2+ years in customer’s service carrying out jobs swiftly and enthusiastically. Hoping to secure challenging career opportunities while growing in experience.

Work Experience

YMCA Counselor at Barco Newton YMCA - Orange Park, FL

July 2022 to February 2023

1. Kidzone teacher:

●A positive role model, working with children in group activities, maintaining a clean, fun and safe environment for children of all ages in the KidZone Center.

●Checking children in and out

●Maintaining patience in peak hours

●Acting accordingly with a team to ensure the safety and fun experience of children

●Keeping an up-beat attitude and meeting needs and wants of children ages 3 months- 12 years

2. Before &After school/ camp counselor:

●Supervise each child in your care by being able to identify, SEE, HEAR, DIRECT and ASSIST to ensure their safety at all times.

●Adhere to the small group/ratio established by DHS. Accurately maintain attendance of children in your care.

● Actively engage in all child care activities with passion, patience and finesse.

●Uphold all YMCA/DHS/Keystone stars guidelines for overall commitment to quality in child care. Maintain daily attendance records, mobile emergency contact binders, trip binders, allergy reports and other mission-critical documentation.

● Be a vanguard for children’s development, providing effective, timely communication of each child’s progress to families. Provide families with communication through verbal and written feedback daily/weekly.

●Cultivate a sensitive, patient child care environment for both children and families. Provide care to meet the individual needs of children / families. Be an avid defender of confidentiality.

●Model/set the tone for correct verbal interactions with families.

Cashier/Customer Service at Walmart- Orange Park, FL

November 2021 to July 2022

●Helped customers with their merchandise and handled their money.

●Scanned customers items and made purchases

●Kept a friendly attitude while keeping a fast moving line.

●Stocked merchandise to provide store and customer with needed materials to ensure the fulfillment of needs, assisted with inventory to assess stores.

●Handled money, gave change, bagged items, greeted customers.

●scanning coupons, applying for discounts, processing payments, and ringing up sales on computerized cash,

●Assisted sales and stock associates with remedial tasks during slow hours

Retail Associate/ Front of House at Cocoa Cinnamon- Durham, NC

April 2023- Present

●Serve/ hand off drinks and treats to customers with care and patience

●Promotes coffee consumption by educating customers

●selling coffee and coffee grinding and brewing equipment, accessories, and supplies

●preparing and serving a variety of coffee drinks, along with pastries and cookies.

● Welcomes customers by determining their coffee interests and needs.

●Customized drinks (coffee, expresso, teas and refreshments)

●Work swiftly and collaboratively with a team to maintain a wholeshop mentality

●Entered and exit according to checkin and checkout sequence, resetting shop accordingly

●Helped customers with their merchandise and handled their money.

● scanned customers items and made purchases

● Kept a friendly attitude while keeping a fast moving line.

●Stocked merchandise to provide store and customer with needed materials to ensure the fulfillment of needs, assisted with inventory to assess stores.

● Handled money, gave change, bagged items, greeted customers.

●scanning coupons, applying for discounts, processing payments, and ringing up sales on computerized cash,

●Assisted sales and stock associates with remedial tasks during slow hours

●Greeting customers as they enter

●Taking orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)

●Keep the bar area clean

●Maintain stock of clean mugs and plates

●Cleaning and washing dishes or utensils used by customers and staff

●Check if brewing equipment operates properly and report any maintenance needs

●Comply with health and safety regulations

Virtual Moderator at ESP Ultrasound

April 2023- Present

●Hosting, facilitating, reviewing, and guiding discussions between the panelists and the audience

●Evaluating the students' responses to discern whether the assessor has suggested a fitting mark.

●Monitoring chat box and Q&A

●oversees message board or chat room discussion and reviews content to ensure every post meets the site's standards

●Restricting hate speech, racism, classism, sexism, and other forms of offensive behavior, content, or writing.

●Quality IT check before and during webinars

●Accessing all areas of zoom

●use charisma, organization, and persuasion to ensure that attendees, hosts, and guest speakers get the most out of the virtual event experience.

Pet- Sitter for family friends

Need Basis- Durham North Carolina

●Provide daytime, evening and night animal care.

●Complete house duties, such as mail collection or plant watering.

●Feed, walk and entertain pets, such as dogs, rabbits and cats.

●Administer medication and ointments per pet owner instructions.

●Implement care plans for each pet.

Education

High school diploma at Ridgeview High school

Associates in Arts Degree at St. Johns River State College- Major: Nursing

Skills

●Customer Service

●Cashiering

●Childcare

●Retail Sales

●Merchandising

●Computer Skills- advanced knowledge of Windows environment, Microscope office (Word, exel, powerpoint, Outlook) and Google (Docs, Gmail, slides, sheets etc.)

●Handling money physically and digitally

●Barista

●Hosting

●Dishwashing

●Moderating through Zoom

●Sales representation

●Multilingual

●Translation

●Animal care

●Active listening

Languages

• Haitian Creole: Native Language

• English - Fluent, advanced knowledge of spoken and written language

• French - Basic knowledge of spoken and written language

Certifications and Licenses

CPR / AED Certification- 12/11/2022-12/11/2024

BLS Certification- 12/11/2022-12/11/2023

Oxygen certification- 12/11/2022-12/11/2024



Contact this candidate