Customer Service High School

Waynesboro, MS ***** 601-***-**** ********@*****.***

JAKYIA GANDY

Jones Junior College, Waynesboro, MS

Certificate -Long Term HCA/Phlebotomy, 05/2023

Wayne County High School, Waynesboro Ms

High School Diploma, 05/2020

EDUCATION

● Awarded A&B Honor Roll,Starfish Award,Rotary Award

● Honor Roll All (9-12th)

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. PROFESSIONAL

SUMMARY

SKILLS ● Research

● Verbal Communication

● Social Perceptiveness

Analytical and Critical

Thinking

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● Customer Relations

● Written Communication

● Calm Under Pressure

Supervision and

leadership

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● Excellent Communication

● Quality Assurance

● Time Management

● Organization

ASSISTANT MANAGER 01/2023 to Current

McDonald's, Waynesboro

CUSTOMER SERVICE REPRESENTATIVE 11/2020 to 01/2021 WORK HISTORY

● Supervised day-to-day operations to meet performance, quality and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Wayfair, Remote

● Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Answered constant flow of customer calls with minimal wait times.

● Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Processed customer service orders promptly to increase customer satisfaction.

● Responded to customer requests for products, services, and company information.

● Utilized customer service software to manage interactions and track customer satisfaction.

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