Information Technology Technical Support

JERRY LAFFERTY

** ******** ***** *********, ** **563 / 217-***-**** / *****.********@*******.***

SUMMARY AND PROFILE

Qualifications for Senior Management in Information Technology

Decisive, solutions-driven technology executive with 20+ years of experience developing and executing short and long-term IT strategy, designing, and maintaining computer infrastructure, designing, and installing systems, and providing technical support. Technical acumen is balanced by strong interpersonal and communication skills along with a proven track record of team building, driving results and leadership abilities. Excels in cultivating positive relationships with all levels of an organization. Dedicated to ensuring customer satisfaction. Dynamic change agent and creative problem solver who works well under pressure.

Additional areas of expertise include:

Infrastructure Improvement Network Management Project Management

Process Improvement Business Integration Strategic Planning

Policy Development Budget Management Staff Supervision

Contract Negotiation

PROFESSIONAL EXPERIENCE

Natural Fiber Welding, Peoria, IL

Director of IT & Information Security

September 2021 to Present

Holds full responsibility for the $3-million technology budget of a Start-up, Fast-Growing Manufacturing Company. Building, Leading and Directing the IT Team while Working Closely with Leadership to streamline business processes and ensure technology supports this fast paced, growing company. Lead all aspects of cloud and on-premises infrastructure planning, implementation, and modification. Oversee internal and external resources in support of information technology for the entire corporation. Manage Enterprise Systems Application (ERP) design and development. Implementing Cloud-Based solutions that match business requirements, streamline processes, and build redundancy.

Key Contributions:

Saved over $200,000 per year by Canceling and Renegotiating Bad Contracts

Optimized ERP System to Streamline and Automate Business Processes

Implemented Microsoft Azure Landing Zone for Cloud Data Warehouse

Implemented Endpoint Security for all Windows, MacIntosh, Android & IOS Devices (MS InTune & JAMF)

Established a Service Desk and ITSM Solution (JSM and Confluence)

Readied Systems for ISO Certification to meet Large Customer Requirements

Permobil, Belleville, IL

Director of IT

May 2015 to September 2021

Held full responsibility for the $3-million technology budget of a Global Manufacturing Company. Leading and Directing the IT Team while Working Closely with Department Leaders to streamline business processes and modernize technology. Lead all aspects of infrastructure planning, implementation, and modification. Oversaw internal and external resources in support of information technology for the entire corporation. Managed Enterprise Systems Applications design and development. Implemented Cloud-Based and on-premises solutions that match business requirements, streamline processes, and build redundancy. Leading IT efforts related to Mergers and Acquisitions.

Key Contributions:

Moved 75% of all Systems to the Cloud

Successfully Integrated Systems and Infrastructure for four Company Mergers and Acquisitions

Directed Software Validation Efforts for ISO Certification to meet FDA Requirements

ROHO, INC. Belleville, IL

Senior Director of Information Technology

July 2012 to May 2015

Held full responsibility for the $2-million technology budget of a Global Manufacturing Company. Direct reports included IT Manager, Manager of Business Systems, Applications Developer, Web Developer, Lead Infrastructure Administrator, Lead Systems Administrator, Network Engineer, Network Administrator and Service Desk Staff. Leading, Directing, Working Closely with Leadership across the Company. Streamlined business processes and modernized technology. Lead all aspects of infrastructure planning, implementation, and modification. Oversee internal and external resources in support of information technology for the entire corporation.

Key Contributions:

Work Closely with Business Leaders to Create Cross-Functional Team to Establish an IT Steering Committee involving all aspects of business to ensure Projects Meet or Exceed Business Requirements

Significantly Improved Information Reporting and Data Access by Implementing Tableau a Business Intelligence (BI) Tool.

Illinois Department of Children and Family Services, Springfield, IL

Project Manager (Contract)

June 2011 to June 2012

Lead Large, Complex Projects utilizing Microsoft Project Server and SharePoint as part of the Program Management Office for DCFS, the Department of Children and Family Services.

Key Contributions:

Redesigned PMO processes by automating Enterprise Service Requests for Deputy Director Approval and integration of SharePoint and MS Project Server

Significant reductions of time were recognized by streamlining and automating manual processes of the Program Management Office. Saved 50 man-hours per week (one FTE) with these new processes.

Enterprise holdings Inc., Clayton, MO

Lead Large Projects utilizing Microsoft Project Server and SharePoint for Enterprise Rent-A-Car, Alamo and National (Enterprise Holdings, Inc.) in Clayton, MO. These projects were “hands-on” and involved multiple levels of business management and IT Sponsors. Utilized Microsoft Project Server in conjunction with Microsoft SharePoint which automated the Agile Project Management and time tracking process.

DICKEY-john Corporation, Auburn, IL

Director of Information Technology

August 2008 to June 2011

Held full responsibility for the $2.5-million technology budget of a Global Manufacturing Company. Direct reports included Oracle Applications Manager, Enterprise Systems Manager, PC Technicians, and Network Engineers. Spearheaded all aspects of Oracle E-Business Suite (ERP), Database planning, implementation, migrations, and modifications. Lead all aspects of infrastructure planning, implementation, and modification. Oversaw internal and external resources in support of information technology for the entire corporation. Lead the full Oracle E-Business Applications Suite except for Payroll and HR.

Key Contributions:

Significant performance and stability improvements were the result of directing internal and external consulting resources for Oracle E-Business Suite (ERP) 11.5.10 upgrade, Oracle 10g database migration and moved from Windows to Red Hat Linux Environment on-time and within budget.

Overhauled wireless connectivity by replacing antiquated AP based wireless network technology with 802.11n Cisco Controller based wireless network for the entire company.

Using best practices coordinated and implemented an EMC SAN (Storage Area Network) replacement; included evaluation of SAN technologies, vendors, and negotiated prices after RFP process was complete.

Slashed annual telecommunications costs by nearly $15,000 while improving performance and stability.

Lead Business Contingency Planning to develop and maintain a disaster recovery plan and methodology.

EDUCATION AND OTHERS

Server-Based Systems: Microsoft Dynamics AX/D365, Oracle E-Business Suite (ERP), Global Shop Solutions (GSS), Checkpoint Firewall-1, Cisco ASA Firewall, Cisco Call Manager, VMWare vSphere, Citrix Presentation Server, Lotus Notes, MS Exchange, MS Project Server, MS SharePoint, Symantec Anti-Virus, WebSense

Databases: Oracle, SQL, Access

Hardware: Cisco UCS, Cisco Routers and Switches, HP Servers, AS/400

Desktop Applications: Word, Excel, PowerPoint, Publisher, Visio, Project, Crystal Reports, LucidChart, LucidSpark

Cloud-Based Applications: Microsoft 365; SharePoint On-Line

Moraine Valley Community College-Business Computing

Microsoft Certified Systems Engineer (MCSE) Classes-Microsoft Windows Core Technologies

Computer Seminars- NCOAUG (Chicago) and CSOAUG (St. Louis Area)

Member, IT Executive Exchange, NCOAUG North Central Oracle User Group, CSOAUG Central States Oracle User Group

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