Ta'Neia Brown

Patient Care Assistant

Charlotte, NC 28273

ad1rcy@r.postjobfree.com

+1-704-***-****

Caring PCA looking for work with elderly patients. Experience w/ alzheimer's and dementia. Work Experience

CNA - Certified Nursing Assistant

Piedmont Medical Center - Rock Hill, SC

March 2023 to Present

Assisting with patient care activities

Obtaining supplies and equipment

Assisting with activities of daily living

PCA Personal Care Assistant

The Blake at Baxter Village - Fort Mill, SC

June 2022 to Present

• Assists residents with activities of daily living as scheduled and needed. living.

• Practice infection control and special precautions in all resident care duties.

• Cooperates with the nurse on-duty to accomplish wellness and care goals. Customer Service Representative

Conduent - Charlotte, NC

July 2021 to June 2022

Work involves: answering calls and questions from customer sand the public; initiating new service requests; issuing field orders; communicating with field employees; distributing work for next day's business; dispatching resources to investigate and correct conditions in the field; and assisting external customers

PCA Personal Care Assistant

Right At Home - Charlotte, NC

May 2019 to February 2020

Work under the guidance of Supervisor to perform patient care services. Address patient concerns and queries professionally. Answer call lights and attend to patient needs.

Perform basic administrative duties including printing, copying, and filing patient records. Assist in bathing, dressing, and feeding patients and perform other oral and personal care activities. Change bed linens and maintain patient room clean and safe. Shift patients in and out of wheel chairs as needed. Transfer and position patients when necessary.

Monitor patient’s physical and behavioral changes and report any unusual situations to Supervisor. Record patient’s blood pressures, temperature, pulse, respiration and weight on regular basis. Ensure safety and quality in patient services and maintain confidentiality of patient medical records. Assess patient’s health improvements and accordingly update medical records. Build positive working relationships with patients and their families. Sales Associate/Customer Service

Sams Club - Florence, SC

August 2018 to August 2019

Assist with starting memberships

Process credit card payments

Assist with member complaints

Assist with credit card or payment issues

Price checks

Agent

Alorica - Charleston, SC

March 2018 to June 2018

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Up sells to customers as necessary

Sales Representative and Customer Service

AT&T - Kingstree, SC

August 2017 to February 2018

Assist with bills and complaints.

Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Assist with sales and adding lines to the account. Patient Case Coordinator

Lash Group

October 2016 to April 2017

Duties:

• Developing and coordinating patient care programs

• Managing and preparing public relations information

• Managing human resources

• Handling patient case management

• Managing patient care

Customer Service Rep

Halloween Express

September 2016 to November 2016

Duties:

• Deal directly with customers either by telephone, electronically or face to face

• Respond promptly to customer inquiries

• Handle and resolve customer complaints,

• Provide pricing and delivery information,

• organize workflow to meet customer timeframes,

• direct requests and unresolved issues to the designated resource s: Housekeeper

Hyatt Place

July 2016 to August 2016

Duties:

• Dusting,

• Laundry

• Cleaning vacant rooms that have been used

• Changing the linen on the beds

• Showing great hospitality

Sales Representative/Customer Service

Coventry Health Care - Charlotte, NC

February 2015 to June 2016

Duties:

• Effectively managed a high-volume of inbound customer calls.

• Addressed and resolved customer product complaints empathetically and professionally.

• Defused volatile customer situations calmly and courteously.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

• Managed high call volume with tact and professionalism. Answered a constant flow of customer calls in queue per minute.

Cashier

Food Lion

November 2013 to February 2015

Duties:

• Answered questions and helped customers find items.

• Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.

• Processed credit cards, checks, gift cards and coupons.

• Collected empty carts and returned to the store. Assisted guests with finding items.

• Addressed guest concerns and resolved all issues to guests' satisfaction. Kept store floor free of hand baskets and shopping carts.

• Managed customer flow and backed up lines to reduce checkout wait time.3 year's retail experience. Customer Service Rep

Carowinds

March 2012 to October 2012

Duties:

• Sold tickets to customers

• Provided great customer service

• Helped customers with entry to the park Resolve Issues

• Clean out the ticket booth.

• Provided parking information

• Sold parking tickets

Education

HIGH SCHOOL DIPLOMA

OLYMPIC HIGH SCHOOL - Charlotte, NC

Skills

• CUSTOMER SERVICE (Less than 1 year)

• RECEPTIONIST (Less than 1 year)

• RETAIL SALES (Less than 1 year)

• MULTI-LINE (Less than 1 year)

• MULTI-LINE PHONE (Less than 1 year)

• OPERATIONS (Less than 1 year)

• PROBLEM SOLVER (Less than 1 year)

• Call Center

• CSR

• Customer Support

• Customer Care

• Memory care

• Caregiving

• Assisted living

• Dementia care

• Senior care

• Alzheimer's Care

• Live Chat

• Meal Preparation

• Laundry

• Case Management

• Home Care

• Social Work

• Medication Administration

• Patient Care

• Cleaning Experience

• Hospital Experience

• Microsoft Excel

• Office experience

• Microsoft Word

• Microsoft Powerpoint

• 4G/LTE

• Windows

Certifications and Licenses

driver's license

CPR Certification

First Aid Certification

Assessments

Home health aide skills — Completed

February 2020

Providing care to patients in a home setting.

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS & ABILITIES

• Creative problem solver

• Multi-line phone operation proficiency

• MS Windows proficient

• Quick learner

• Strong problem solving aptitude

• Persuasive speaker

• Adheres to customer service procedures

• Skilled in call center operations

Contact this candidate