Customer Service Office Manager
Resume:
Sharmon
McNabb
Sharmon McNabb
Apt #42
Bogalusa, LA 70427
*********************@*****.***
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Skills
Management experience over Title Loan Office, supervised and assisted 10 employees, Excellent customer service skills, team building, problem solving. Scheduling, filing, computer experience in Microsoft Word, Microsoft Works, Excel, Pro-Trax, QuickBooks. Notary public for over 15yrs in MS.
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Experience
Maximus Federal / CSR Dual Marketplace and Medicare
November 2020 until May 2022
Responsible for processing Medicare and Marketplace Insurance applications for Beneficiaries, duties included but not limited to, answering inbound calls, helping callers enroll in Medicare Part A, PartB, and Medicare Advantage Plans, submitted applications to various insurance companies, weekly training courses to continue my education. Worked from home due to Covid 19.
FULL TURN ENTERPRISE, LLC/ Office Manager/Dispatcher
Feb. 2018 until April 2020 Picayune, MS
Responsible for scheduling all inbound and outgoing truck deliveries to vendors. Prepared employee work schedules, Invoicing, and Accounts Payable.
Performance Title Company/ Office Manager / Loan Processor
Jan. 2010 until Aug. 2018 Gulfport, MS
Responsible for 10 employees, overseen day to day operations of Title Co., prepared all loan closing docs for refinance loans for all 50 states, handled all customer service responsibilities. Notary Public in state of MS for 15 yrs.
Advance America/Customer Service Rep.
May 2000 until Aug. 2005 Bay St. Louis, MS
Customer Service Rep., handled all deposits, payments received, and delinquent accounts.
**I was not employed from 2005 thru 2010 due to fact that I decided to take time off to stay at home with my small children until they were old enough to attend school.**
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Education
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References
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