Customer Service Property Management

Joseph G. Eberline National Operations Director

***************@*****.*** LinkedIn Profile 734-***-**** Westland. MI 48185

A dedicated, passionate, professional offering extensive experience in Property and Retail Management for highly successful organizations, seeking to attain a position with opportunity for advancement. Excel at managing team members, implementing protocols, enhancing efficiency and driving productivity. Credited with adding value through organizational structure and alignments, while implementing policies aimed at capturing the corporate mission. A leader, rewarded with greater levels of responsibility due to a demonstrated ability to coalesce colleagues behind a singular goal.

Areas of Expertise include:

Business Administration

Safe Food Handling Practices

Inventory Management

Project Management

Relationship Building

Marketing & Advertising

Property Management

Vendor Relations

Customer Experience

Regulatory Compliance

Staff Training & Mentorship

Sales & Revenue Growth

Real Estate Rentals

Grounds Keeping & Maintenance

Business Development

Social Media Platforms

Conflict Resolution

Retail Operations

Professional Experience

FBK MANAGEMENT Oak Brook, IL 2018 - Present

National Operations Director

Spearhead the leadership of 13 properties within a rotation located in IL, MO, MI, KS, and FL. Travel on a consistent basis to visit each property and service as the direct report for all contractors on each respective location. Additionally, designated as the Corporate and National Manager’s contact in the field.

Key Accomplishments:

Mentor and coach managers on how to keep delinquency rates low, handle rules violations, and increase home sales while increasing resident retention.

Lead the recruiting and on-boarding efforts assigning duties to an applicant’s strength.

Utilize social media to spread awareness and as a complementary tool for marketing and advertising.

Monitor technology equipment and IT issues as required.

Implement training initiatives to enhance employee performance.

JOHNNY POMODORO’S GOURMET MARKET Farmington Hills, MI 2016 - 2018

General Manager of Operations

Lead daily operations, supervising staff, scheduling, overseeing inventory, procurement, pricing, profit, team member training, and customer experience. Additionally, manage all front-end operations. Serve as the facility coordinator for vendors and business partners in the community.

Key Accomplishments:

Ramped sales to an all-time record levels two consecutive years straight.

Engaged with many vendors to expand grocery and fresh items.

RHP PROPERTIES Farmington Hills, MI 2015 - 2016

Community Manager Specialist

Completed a multitude of duties in the role, traveling on a weekly basis and serving as the Regional Manager’s Assistant covering properties in Lake Wales, Winter Haven, and Gainesville, FL, as well as Las Vegas, NV and Tucson, AZ. Coordinated and managed many projects at each location, serving as the main point of contact and individual managing the life cycle.

Key Accomplishments:

Taught, trained, and motivated new Management Trainees on how to effectively lead and keep the property appearance and operation within organizational guidelines.

Recognized as a key contributor that helped the properties achieve the most sales and rental growth.

Accomplished an all-time low delinquency rate across all regions.

EDWARD ROSE & SONS Bloomfield Hills, MI 2011 - 2015

Resident Assistant Manager

Assisted the in the daily operations support management and ensuring the property remained in pristine condition for future and current tenants. Offered a high level of support overseeing maintenance staff and improving the quality of work with accountability standards. Additionally, ensured the property met all regulatory compliance.

Key Accomplishments:

Increased maintenance staff work order completion by 20%.

Reduced vacancy rate from 15.7% to a mere 1.7% in just six months.

Served as the Office Assistant Manager and shepherded a 15% increase in productivity.

Maintained budget control, allocating resources appropriately.

Received numerous awards for rental and service excellence.

Project Manager 2014

Selected to work alongside the Regional Manager in an effort to turn that particular community around. Reduced vacancies by 50% in six months through advertising and marketing efforts. Additionally, restructured all departments, eliminating redundant staff and implementing changes to enhance productivity. Implemented apartment upgrades to increase rental viability.

Key Accomplishments:

Increased the position of the property within the portfolio from last to 13th of 30 within the Eastern Division.

Education & Training

Associates Degree in Business Management

SCHOOLCRAFT COLLEGE Livonia, MI

Technical Diploma in Electronic & Electrical Engineering

NATIONAL INSTITUTE OF TECHNOLOGY Livonia, MI

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