Office Manager Customer Service

JONETT STORY

*******@*****.*** 830-***-**** Adkins, Texas 78101

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Experienced Office Manager and administration professional with twenty plus years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Skills

Account Reconciliation

Sorting and labeling

Performance improvement

Office management

Relationship building

Excellent multi-tasking ability

Travel coordination

Administrative support

Organizational skills

Office administration

Clerical support

Team Bonding

Experience

TexSan Site Services Adkins, Texas

Office Manager

06/2023 - Current

Assisted in organizing and overseeing assignments to drive operational excellence

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty

Take in all daily calls and emails and schedule all pick up and deliveries

Input all pick up and deliveries

Provide complete customer service.

Robert Shaw Manufacturing Company Adkins, Texas

Office Manager

10/2011 - 06/2023

Delivered quality customer service to staff and customers, supervised administrative staff, driving front office operations and continuous workflow, balance checking accounts, maintain employees expenses, enter payables, process (3) companies payroll, enter direct deposits, renew AFLAC, medical, dental, and vision insurance

Update deductions in payroll

Calculate meter readings company owned mobile home park, prepare invoices for mobile home park, process payments for mobile home park, receive emails and calls from tenants on any situation for mobile home park, work out problems with tenants, maintain maintenance in park

Prepare change orders when needed

Renew commercial policy for (3) businesses, and cyber policy

Order supplies as needed, pay bills as needed and prepare OSHA Reports

Performed data entry tasks accurately to update the system with new orders or changes in existing orders

Developed positive relationships with customers through friendly greetings and acknowledgements

Identified opportunities for process optimization and automation of repetitive tasks

Adhered to company policies when handling customer accounts and confidential information

Supervised administrative staff, driving front office operations and continuous workflow

Implemented office procedures, creating streamlined processes

Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars

Created and maintained filing systems to ensure accurate record keeping

Purchased office supplies and equipment to replenish inventory

Monitored inventory levels and placed orders when needed

Established relationships with external partners to facilitate business operations

Implemented processes to streamline workflow throughout the office environment

Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies

Coordinated with vendors to purchase necessary supplies in a timely manner

Developed and implemented office procedures to improve efficiency

Ensured compliance with all applicable laws, regulations, policies and procedures

Responded to customer inquiries via phone or email in a professional manner

Fostered relationships with vendors to expedite orders, repairs and maintenance

Developed and monitored office budgets and processed payroll.

Finch Funeral Chapel La Vernia, Texas

Office Manager

06/2000 - 10/2011

Managed office flow by providing direct support to visitors

Resolved issues with departments regarding business office

Acted as point person for office equipment setup and end-user training

Supported meetings by scheduling conference rooms and setting up equipment

Delivered quality customer service to staff and customers

Constructed obituaries and death certificates

Coordinated dates and times for services

A/R.

Education and Training

East Central High School San Antonio, TX

High School Diploma

San Antonio College San Antonio, TX

Activities and Honors

Founder of La Vernia Grizzlies Pop Warner Football & Cheerleading Association 1997

Accomplishments

Numerous volunteer honors through San Antonio Pop Warner Association

References

References available upon request.

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