SUSAN HOGAN ad1rai@r.postjobfree.com 551-***-****

PROFESSIONAL PROFILE

High-performing, technically proficient administrative professional; over 10 years diverse experience at Fortune 500s, mid-sized and non-profit firms.

Offers a proven track record for performance in deadline-driven environments; builds positive, productive relationships, and rapidly learns and integrates new concepts and/or technology.

Organized, efficient, and collaborative team player; seeks to leverage exceptional communication and multitasking skills into a dynamic supportive role. SKILLS SUMMARY

Research & Analysis

Reports & Documentation

Communication &

Correspondence

Scheduling & Time Management

Vendor Management

Microsoft Office

Microsoft Publisher

Microsoft OneNote

Microsoft Project

Microsoft Teams

Microsoft SharePoint

SAP

Concur Expense

Google Calendar

Google Gmail

Google Drive

Google Meet

PROFESSIONAL HISTORY

RECKITT BENKISER -CODA INTERNATIONAL, New York - Office Manager/Team Lead (JUL 2022 TO PRESENT)

● Provide support while in NYC office to c-level executives in 3 GBU’s

● Manage daily operations of the office and the reception and kitchen area.

● Maintain a relationship with the property management when it comes to managing repairs, maintenance.

● Set up new team members with WeWork keycards and office protocols.

● Manage vendor relationships and invoicing.

● Manage and maintain schedules, appointments, room reservations via Teams, keep schedule and priorities updated.

● Prepare and edit correspondence, communications, presentations and other documents, forms, reports, and presentations for Facilities.

● Plan in-house or off-site activities like parties, celebrations, and conferences.

● Prepare and submit expense reports.

NESTLÉ-NICOLOSI FOODS, New Jersey- Executive Assistant/Office Manager (AUG 2021- APR 2022)

● Provided support to CMO with all administrative business aspects.

● Established Company protocol for greeting customers appropriately and efficiently.

● Coordinated and managed all meetings both internal and external.

● Ensured time & attendance procedures were timely and accurate.

● Provided guidance and assistance in the development of company policy and procedures as necessary.

● Assist with employee upward mobility and cross-training programs.

● Manage all contract and price negotiations with vendors and service providers. DRESS FOR SUCCESS HUDSON COUNTY, NEW JERSEY - Project Coordinator/Assistant to Executive Director (OCT 2018-FEB 2020)

● Provided administrative and business support to the Executive Director.

● Aided in the coordination and execution of the Suiting Program, Career Center, and Workforce Job Readiness program to effectively assist clients to prepare and attain meaningful employment.

● Identified client’s vocational interests, and personal barriers in achieving employment.

● Addressed all inquiries from members of the community, Department of Social Service and other referral partners regarding client’s eligibility, employment planning, compliance, and progress.

● Managed all aspects of the Professional Women Group, (PWG) and the Going Places Network (GPN) member enrollment and budget.

● Coordinated and scheduled professional speakers from Community Colleges, Business Owners in the community to facilitate sessions focused on career development, work and life balance, job search, communication and interviewing skills, and resume development and life skills. Volunteer Engagement and Management - May 2018-October 2018

● Worked closely with staff on volunteer needs throughout the year.

● Oversaw recruitment and engagement of volunteers, including development, support, retention and other needs. Served as organization’s primary point person for volunteers and drafted all policies and procedures.

● Ensured up-to-date data entry and management of all volunteer related information, including contact information and attendance

ZEN FOR LIFE WELLNESS, Secaucus, NJ – Executive Assistant/Office Manager (2008- MAY 2018)

• Completed general administrative work (i.e., calendar scheduling/maintenance, meeting coordination internally and externally, printing)

• Ensured efficient and professional operation of offices while exercising discretion according HIPAA

• Reconciling expenses via Expensify and tracking all relevant receipts per Company policy

• Processed travel and coordinated logistics for car service lodging and meetings.

• Maintained office condition and liaise with facility management vendors, including cleaning and catering.

• Provided general support and assistance to office visitors (i.e., candidates, clients)

• Prepared and edited communications, presentations, and other documents for various team members.

• Oversaw billing, coding, and collections and claims to insurance carriers. CBS, New York- Help Desk Support (1995-1998)

• Provided technical assistance to help desk inquires either by phone, email or in person.

• Assisted other IT staff with managing all help desk administrative duties including hardware and software inventory.

• Ensured courteous timely and effective resolution of end user issues. Merrill Lynch, New York, Service Desk Analyst (1998-1999)

• Manage and document all support requests, status, and communications through the help desk system.

• Perform to established service level agreements (SLA) to ensure customer service and customer satisfaction. EDUCATION

NEW JERSEY CITY UNIVERSITY Jersey City, NJ- BS Business Management FASHION INSTITUTE OF TECHNOLOGY- New York, NY -AAS Textile Development and Marketing

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