Customer Service Quality Assurance

Minnette Baxter

P O Box ***

Washington, IA *****

Phone 319-***-****

**************@*****.***

EDUCATION

****-****, **** ********* ** Arts and Science, Indian Hills Community College

EMPLOYMENT

April, 2012-July, 2016. Modine Manufacturing. Processor B. Built to print and manufacturer specifications, assembled layered Racor and Mahle fuel coolers. Braised, water tested, air tested, labled, packed, shipped the cores on a daily basis. Recorded part numbers, serial numbers and julian dates. Donut line-fuel cooler: welded tabs, spot welded, tested and packed for shipping. Paint department: recorded serial numbers, performed quality assurance testing, cleaned and prepped for paint per specification. Served as Safety Auditor, CPR certifcation/First Responder, AED certification, pallet jack certified, trained others in fuel coolers and paint areas.

February 2012-April 2012. Four Corners BP. Cashier.

Customer Service, handling monies for merchandise and fuel, processing payments, stocking, cleaning, operating CAT scales, food perapration, inventory.

August, 2011-February, 2012. Walmart. Cashier/Customer Service Associate

Andwering phones, directing phone calls, handling returns, check cashing, money-grams, site to store pickup orders, customer service, cashier.

March, 2011-July, 2011. Riverside Travelmart. Cashier.

Customer Service, handling monies for merchanise and fuel, processing payments, stocking, cleaning, opoerating CAT scales, food perparation, inventory, shift closing procedures.

October, 2010-March, 2011. Riverside Golf and Casion Resort. Surveillance Technician

Protecting comapny assets, work closely with Department of Criminal Investigations, protecting guests and their assets, deterring theft, coverage for medical emergencies, operation and maintenance of video equipment throughout the casino.

December, 2009-October, 2010. Colonial Motor Inn. Assistant Manager.

Front desk, scheduling, admitting, collecting frm customers, supervising, housekeeping, grounds and maintenance.

2004-2005, 2008-2009. Securitas Security Systems. Lead Guard

Supervise guard staff, employee scheduling, training of new hires, monitor shipyard ships, perimeter checks, screen employee identification and visitor passes, work cooperatively with US Coast Guard and US Customs.

2002-2004. Legal Deliveries Process Service and Investigations. Private Investigator

Surveillance, investigative reporting, process service, work undercover in sting operations with law enforcement.

1999-2004 Excel Corporation (Cargill Meat Solutions). Production Worker

Perform inspections, ergonomics monitor, weighing, boxing and palletizing product, set up and tear down harvest floor, label and scan product, ran pallet jack and forklift, worked closely with safety ensuring OSHA standards.

ACHEIVEMENTS/CERTIFICATIONS

Transportation Worker Identification Credential (TWIC)

Louisiana State Board of Private Security Examiners

Advanced Certification Training 1-3

Private Investigators Licesnse (inactive)

Iowa Gaming License

SKILLS

Computer literate

Machinery: pallet jack, fork truck, prior CDL, communications, Trendars, scales, safety skilled.

Certified in spot welding, testing (water and air) paint guns, hoists, buffers, sanders, grinders, various chemicals, epoxy and water based paints, able to read specifications.

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