Business Operations Customer Service

SHEIKH SAHIB

San Mateo, CA ***** 650-***-**** *******@*******.***

Professional Summary

Persevering candidate proficient in use of numerous software applications with strong understanding of data analysis. Identifies and capitalizes on opportunities to enhance business operations. Excellent public speaker effectively communicates ideas to diverse audiences. Knowledgeable Job Title with strong background managing wide range of business operations. Adept at developing and implementing new strategies with strong understanding of industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously. Driven Job Title with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Legal Advisory

Schedule Management

Marketing Management

Lead Prospecting

Organizational Skills

Critical Thinking

Call Management

Customer Service Abilities

Flexible Schedule

Order Fulfillment

Product Sales

Relationship Building

Problem-Solving

Recordkeeping Proficiency

Conflict Resolution

Technical Support

Problem-Solving Skills

Positive Attitude

Service Support

Ensuring Customer Satisfaction

Internet Savvy

Information Documentation

Polite Communication Skills

Customer Service and Care

Clear Communication

Work History

Agent 03/2023 to 09/2023

NU Car Rentals – Burlingame, CA

Followed up on customers' inquiries to assess satisfaction with provided solutions. De-escalated and resolved customer complaints with punctual, polite and professional service. Handled and promptly resolved customer complaints to maintain professional relationships. Resolved caller issues quickly and thoroughly.

Informed clients of policies and procedures.

Oversaw diverse aspects of talent representation and bookings, confirming efficient operations. Confirmed smooth operations between clients and talent by acting as liaison. Negotiated contracts and terms with agents and talent by attending meetings and creating deals.

Facilitated communication between agents, talent and clients by using interpersonal skills. Used Software to prepare sales reports containing customer information related to products and services purchased.

Processed customer orders quickly and accurately for timely delivery. Obtained client information by answering telephone calls. Established strong customer relationships, building recommendations and loyalty. Education

None: General Educational Studies

College of San Mateo - San Mateo, CA

Languages

Fiji

Native or Bilingual

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