Nicole Jackson

636-***-****

ad1r9g@r.postjobfree.com

HIGHLIGHTS:

● 10+ years’ experience in Human Resources, Recruiting, and Onboarding

● Strong background in employment law, recruitment, and employee relations

● Experience with Workday, iCIMS, Deltek, Kronos, Genesys, MS Products, Fieldglass, and multiple ATS databases.

● Partners effectively with leaders, teams, and clients. EDUCATION:

University of Missouri-St. Louis:

B.A. degree in English and Certificate in Technical Writing - 05/2013 EMPLOYMENT:

Maximus Inc (2021-2023)

Sr. Human Resource Specialist 02/2023-09/2023

Human Resource Generalist 02/2022-02/2023

HR Project Coordinator (temp) 11/2021-02/2022

● Managed implementation and administration of processes including onboarding, orientation, performance management, employee relations, individual and leadership development, reward, recognition, compensation and benefits, diversity, retention, and regulatory compliance.

● Acted as HR Consultant for Maximus Federal projects.

● First point of contact or escalation for Project Leadership, Supervisors, and employees for HR-related matters.

● Administered Bonus plan and Focal point review for project assigned.

● Devised and implemented retention strategy to meet the needs of the business.

● Partnered with organizational leaders to identify and establish career path opportunities.

● Partnered with leadership teams to identify trends that require proactive changes to enhance team effectiveness.

● Developed and facilitated management training on management /leadership development, team building, career development, payroll and human resource policies.

● Assisted in organizational re-design and job profile changes.

● Entered and reviewed associate data within HRIS and payroll systems timely and accurately.

● Interpreted and explained human resources policies, procedures, laws, standards, and regulations.

● Updated employee records with changes and/or corrections in employment status, including salary, position information, scheduled hours, and personal information.

● Provided support on company policies, onboarding, employment law, and employee relations concerns by engaging in investigations, mediations, progressive discipline, and employment terminations.

● Collaborated with the Recruiting team and Staffing Agency Administrators throughout the recruitment process; serve as intermediary between Recruiting and the hiring manager to meet hiring needs for each project.

Idemma, LLC and Bishop Partners

Independent Virtual Recruiter 03/2011-11/2014

10/2018-08/2019

● Recruited civilians for military service contracts.

● Identified and fulfilled contract bid requirements.

● Managed awarded international and domestic contracts.

● Networked with area companies and organizations for partnerships and collaborations.

● Utilized social media and cold calling to promote positions.

● Assigned recruitment tasks to staff members.

● Negotiated candidate pay rates.

● Scheduled on-site interviews.

● Handled employee relations concerns for all awarded international and domestic contracts. Continuum

Human Resources Manager 10/2016-10/2018

● Responsible for managerial and administrative duties including onboarding/offboarding, employee benefits, worker’s compensation, equal opportunity, training and development, employee relations, recruitment, and developing/managing Company policies and procedures for home health positions.

● Attended recruitment functions such as job fairs, career days, and other events to source candidates.

● Identified and participated in continuous improvement and employee satisfaction initiatives for home health staff.

● Managed, developed and delivered staff training at all levels to make certain that staff were knowledgeable of the critical functions of their job.

● Worked collaboratively with the Recruitment Manager to manage onboarding.

● Performed reference checks and background screenings on selected candidates.

● Analyzed and reported Human Resources staffing initiatives on a weekly, monthly, quarterly, and annual basis for Turnover/Attrition, headcount, and forecasting, and made recommendations on improvements based on that data.

Kelly Services (2014-2016)

Staffing Supervisor/Recruiter 03/2015-10/2016

HR Assistant/Recruiter (temp) 12/2014-03/2015

● Ran branch operations as sole Staffing Supervisor for the downtown branch.

● Negotiated pricing for customer orders.

● Managed the order life cycle and documented order activity in front office systems.

● Conducted quality control calls and order extensions.

● Developed and built client relationships at all supervisory and management levels.

● Assisted in growth and development by expanding client usage through quality staffing and customer service.

● Conducted new hire orientations and onboarding.

● Managed employee relations issues.

● Trained and mentored new recruiters on Kelly systems, processes, and procedures to maintain employee and client experience.

● Processed and maintained onboarding and termination paperwork.

● Acted as central office liaison between nationwide campuses. St. Louis Staffing

Recruiter 08/2012-08/2013

● Full life-cycle recruitment for temp and long-term placements.

● Worked closely with clients to assess their placement needs.

● Recruited for high volume accounts, employee call-offs and staffing changes.

● Addressed employee relations issues.

● Conducted onsite visits at client sites.

● Completed background and reference checks.

● Attended job fairs to promote job openings.

● Negotiated terms of client contracts.

VOLUNTEER WORK:

Night Owl Reconnaissance

Director of Recruitment 10/2022-Present

● Recruit volunteers to assist in efforts to locate and rehabilitate missing persons.

● Manage the onboarding and offboarding of volunteer staff.

● Assist with employee relations concerns.

● Network with industry experts in the areas of law enforcement, nonprofits, case management, and advocacy.

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