professional summary

experience

Seabrook, TX ***86

281-***-****

W: ad1r93@r.postjobfree.com

Sales Support

Salesforce

Appointment Scheduling

Ticket Management

Payment Processing

Technical Troubleshooting

Upselling and Cross-Selling

Data Collection

Data Entry

Product Knowledge

Delivery Scheduling

Product Sales

Proofreading

Positive and Professional

Technical Support

Active Listening

Reading Comprehension

Refunds Processing

Customer Service

Product Promotion

Documentation

Critical Thinking

Quality Assurance Controls

Call Center Operations

Stocking and Replenishing

Customer Relations

Sales Closing

Refund Management

Microsoft Excel

CRM Software

Problem Resolution

Computer Proficiency

Calm Demeanor

Account Management

Creative Problem Solving

skills

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joanna marie

jones

j j

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. A customer support professional accustomed to fast-paced environments. Serves customers remotely, diagnosing and resolving both technical and non-technical concerns. Supports smooth operations with accurate documentation and resourceful problem-solving. Proficient in Core CRM.

Concentrix Services US - WAH Jacksonville, FL

January 2023 - Current

Customer Support Specialist

Passion for customer service and ownership of the customer experience, including comprehensive issue resolution

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Answering questions about products and services and providing world-class customer service, billing, troubleshooting, and technical support.

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Documented, researched and resolved customer service issues, delivered fast and friendly service to handle questions and service complaints.

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Built trusting relationship with customers to better understand needs. Collaborated across departments to resolve customer-related issues.

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Effective time management, including ability to multitask, organize and prioritize and managed customer calls efficiently in fast-paced call center environment.

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Properly comprehending and analyzing customers' issues, thoroughly investigating the problem, then providing strategic solutions equally beneficial to both the business and the customer.

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• Check to ensure that appropriate changes were made to resolve customers' problems. Responsible for continual assessment of customer experience on all activities delivered. Identify and implement changes to the service resulting from customer feedback.

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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

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Troubleshot issues for both technical and non-technical personnel and adjusted strategies to help individuals.

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• Anticipated needs and resolved problems to keep customers happy. H-E-B Deer Park, TX

January 2023 - January 2023

Perishables Representative

Greeted customers and asked questions to assess needs. Built rapport with customers to promote customer service and maintain store standards.

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• Filled curbside and delivery orders with items from sales floor and storage areas.

• Reported product shortages or shipping discrepancies to department manager. Observed merchandising standards, facing products and organizing stock on sales floor and in front lanes.

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Replenished merchandise displays, receiving and checking in wide-ranging products. Kept store shelves, racks and bins presentable with resets.

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• Removed dust and dirt from items, regularly cleaning store.

• Secured consistent customer sales with knowledgeable, friendly support. education

• Checked returned product condition before processing refunds.

• Minimized store thefts through strategic monitoring and customer observation.

• Kept stock fresh and attractive by consistently rotating items during restocking.

• Updated signage and merchandise tags with new promotional prices. Impeccable attention to detail ensures accuracy of transactions, in order to prevent any discrepancies with customers.

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Recommended merchandise to suit customer budget and preferences and maintained customer satisfaction, quickly resolving issues and offering expert assistance.

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Crylls Inc Davao, Davao del Sur, Philippines

January 2019 - March 2020

Support Services Specialist

Avoided operational delays by processing incoming documentation with optimal speed and accuracy.

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Identified fraudulent transactions by reviewing information across multiple systems and outside sources.

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• Evaluated consumer behaviors and purchasing patterns to inform promotional campaigns. Sending hourly report of all agents productivity and performance evaluations to meet KPIs and wider business goals.

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• Listing Out Items in eBay, Amazon including the previous company's own website. Updating prices in eBay products and other sales channels. Checking the sales and prices of the products by monitoring the products ranking.

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Comparing sales strategies of the competitors and applying strategic marketing for the products to get more sales.

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Facilitate the sales from eBay by coordinating with Devs, Reports and Design team to update the listings during and after eBay sales.

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Making sure all the shipping details and contact number are correct for the customers order to ensure no delay of shipment with their orders.

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Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.

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Tracking down the returned products by the customer, until it will reach to the warehouse to update the list in the returns/damage.

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Sutherland Global Services Davao City, Davao del Sur, Philippines August 2016 - December 2018

Customer Service Representative

Provide courteous, accurate and efficient solutions with the goal of earning customer loyalty and increased sales.

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Properly comprehend and analyze customers' issues, thoroughly investigate the problem, then provide strategic solutions equally beneficial to both the business and the customer.

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Use the best judgment to determine appropriate profitability in all orders and take action when necessary.

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Ensure that customers always have the most complete and up-to-date information about the status of their complaints.

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• Help the company comply with corporate and legal standards. Responsible for continual assessment of customer experience on all activity delivered. Identify and implement changes to the service resulting from customer feedback.

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Produce regular reviews of all customer complaints and corporate enquiries received, ensure that identified deficiencies are highlighted and provide written reports to the Customer Resolutions Manager on recommendations for corrective actions.

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Anticipated needs and resolved problems to keep customers happy and enhanced customer satisfaction with fast, knowledgeable service.

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• Managed customer calls efficiently in fast-paced call center environment.

• Answered inbound calls to handle various concerns, set appointments and close sales. Processed customer exchanges, refunds and bill adjustments to correct product or service problems.

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Kept records of customer interactions or transactions, recording details of inquiries and actions taken.

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language

Bachelor of Science (B.S.) - Fisheries major in Aquaculture Mindano State University - Gensan Campus, General Santos City June 2016

English - Fluent Tagalog - Native

Contact this candidate