Sales Consultant Customer Service

Michael e. brown

************@*****.*** Primary Phone Number 703-***-****

With a broad wealth of experience in the government sector and an international company, I have successfully bridged a natural managerial, network administration, information security,

and customer service talent with good decision-making and diplomatic communication skills.

PROFESSIONAL EXPERIENCE

Farrish Cars July 2023 - Oct 2023

Sales Consultant

Matching customer to vehicles

Vehicle Sales

Koons Ford - Sterling, VA Jan 2023 - July 2023

Sales Consultant

Helping Customer choose the right vehicle

Venicle sales

United States Department of State 2022 - 2002

Communication officer

Main State, Washington, D.C. – 2021-2022

Write and edit cable communications.

Route high level state partners communications.

Information Systems Officer (ISO)

San Jose, Costa Rica – 2019

Responsible for the Unclassified LAN.

Managed six Locally Employed Staff (LES).

Managed remote user access during the COVID pandemic.

Served as information Systems Security Officer for the classified network.

Strategic Workforce Planning – Recruiter

Washington, D.C., U.S.A – 2018

Planned and attended recruiting events. I attended both collegiate and professional job fairs.

Served as an SME for the Information Management Specialist (IMS) / Information Management Technical Specialist (IMTS) oral exams.

Editor/Publisher

Washington, D.C., U.S.A - 2017

Created, edited, and published informational bulletins for Information Resource Management (IRM) Bureau.

Created document database for messages (receive, edit, publish, and store.)

FSI – Manager

Washington, D.C., U.S.A – 2016

Managed contract IT course development staff of four

Skills Incentive Program (SIP). Maintained records for participants. Participated in SIP board meetings. Consulted on new SIP database project.

General Services Officer

Port-au-Prince, Haiti – 2014

Managed warehouse and motor pool for the first year.

Managed procurement and housing for the second

Network Administrator

Islamabad, Peshawar, Lahore Pakistan - 2013

Detailed TDY to Peshawar and Lahore to cover for Information Program Officer’s leave.

Information Management Specialist (IMS)

Tegucigalpa, Honduras - 2010

Administrator on the Classified network, supervise pouch and mail staff.

Assisted with telephone network

Information Systems Security Officer

Caracas, Venezuela – 2007

Responsible for classified LAN systems.

Supervised the telephone technicians and the switchboard operators.

Served as ISSO for unclassified and classified LAN.

Information Management Specialist (IMS) and ISSO

Ashgabat, Turkmenistan – 2005

Responsible function and security of Class and Unclassified LAN.

Communication Security Custodian.

Implemented new ticket system.

Installed a new microwave tail circuit for Public Diplomacy offices.

Upgraded existing tail circuits from 50 to 100MB.

Information Specialist Officer (ISO) and ISSO

Bogota, Colombia - 2003

Information Program Center duties (Classified network).

ISSO security duties

Implemented new trouble ticket system.

Worked on Consular upgrade project.

Installed new servers.

EDUCATION

Georgia Southern University, Georgia June 1995 Major: Management Information Systems

Skills and Abilities

Proficient in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook Professional experience with SharePoint.

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