Assistant Manager Customer Service

Terry Coleman

**** ****** ***** ● Rowlett, TX ***88 ● 214-***-**** ● ad1r82@r.postjobfree.com

Assistant Manager

Professional Summary

Industrious Fast Food Assistant Manager who ensures efficient daily operations in often fast-paced settings. Adept at monitoring all typical restaurant activities including effective and efficient food preparation from kitchen to customer delivery, daily register tallies and staff hiring duties. Specialize in maintaining high customer satisfaction rates and dealing with customer service issues.

CORE QUALIFICATIONS

Operational Management ● Team Leadership ● Familiar with all fast food and casual dining restaurant activities ● Solid understanding of industry standard point-of-sale systems ● Comprehensive understanding of cash-handling procedures

● Ability to prepare employee evaluation ● Employee Training/Development ● Cost and Quality Control ● Solid verbal communications and organizational skill

SKILL HIGHLIGHTS

Over the course of my career I have gained a wide range of leadership, administrative, team management, marketing, business development, risk management & QC skills readily transferrable across industries and positions. Please consider the following:

Security Guard (Movie Set)

Patrolling and Surveillance

Verbal Communication

Customer Service

Observation and Monitoring

Spontaneity

Address and solve problems quickly and efficiently

Dietary Manager

Scheduling for 23 employees

Responsible for purchase and preparation food for patients

Create meal plans and menus and work closely with doctors, cooks, registered dietitians, and other staff members.

Supervisor and educate dietary team members on food safety and sanitation, patient dietary restrictions, and food prep.

Assistant Manager (Sonic)

Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops

Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards

Adheres to and monitors employee compliance of the drive-in restaurant employee handbook, policies and practices

Performs restaurant opening and/or closing duties

Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control

Completes weekly inventory as needed

Assists in administrative duties including maintaining files, records and all required documentation

Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.

Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints

PROFESSIONAL EXPERIENCE

Brown’s Security Systems Inc., Natchitoches, LA – Security Guard, February 2015 – July 2018

Ashford Hall Nursing Home, Irving, TX – Dietary Manager, February 2016 – January 2018

Sonic Drive-In, Garland, TX – Assistant Manager, July 2000 – November 2016

EDUCATION

Diploma, West Brook High School, Beaumont, TX (graduated 1986)

Contact this candidate