Charley Holcomb

Dickson, TN *****

ad1r7j@r.postjobfree.com

+1-615-***-****

Looking for Part-Time work

Dickson, TN or surrounding areas

Not all of my employment is shown here on my resume as I've tried to keep it brief and stick to the pertinent skills I've acquired. I can, however, at an interview, provide a more lengthy list of employers and duties performed for said employers.

Authorized to work in the US for any employer

Work Experience

Independent Business Owner

Self-employed - Dickson, TN

January 2007 to Present

Provide EXCELLENT customer service/support; enter sales orders using a computer; handle all financial transactions including A/R and A/P; receive and sort orders as they arrived, then deliver them accordingly

(and correctly); and when required, keep and maintain inventory as needed. Part Time Employee

Various - Various

June 1992 to Present

I have also worked A LOT of part-time jobs that give me myriad years of experience in other fields such as sales, retail, cashiering, visual merchandising, merchandising in general and so many more. A few of the companies I've worked for have been JC Penney's (Customer Service-telemarketing), The Disney Store

(2 of them), Tractor Supply Company, U Haul (remote), Amazon (remote), HSN (remote), Christopher & Banks, and there's several more.

There's no software system I can't master and I love working, learn fast and work hard. Customer Support Associate

At Home The Home Decor Superstore - Franklin, TN

February 2020 to September 2020

I provided EXCELLENT, AWESOME Customer Service to absolutely everyone that entered and/or came within my vicinity. Just a few of my job duties: Resolved customer issues; responded to inquiries and issues; operated the cash register; managed customer accounts; signed customers up for perks insider rewards (and maintained the highest IP % for EVERY shift I worked) and credit cards; straightened shelf and floor displays; kept up with continued employee training and did whatever else that was asked of me. Legal Assistant

State of Tennessee - Nashville, TN

February 2006 to January 2007

Procured files for attorneys; prepared legal documents for respective attorneys; went to the courthouse daily to file paperwork, drop off/pick up correspondence, and to pick up the following day’s court docket as well as the previous day’s rulings (to take back to the respective attorneys) Personnel Technician II

State of Tennessee - Nashville, TN

September 2004 to January 2007

Pulled state employment registers for open positions; mailed out interview notification letters; scheduled interviews from potential candidates who received said letters; interviewed candidates; evaluated job qualifications vs job requirements to determine suitability for position; selected and notified candidates of their tentative hiring; completed background checks and ordered drug screenings for employees with pending job offers; determined if any disqualifications were present, and if so, proceeded to rescind those job offers; held new hire orientation and helped new hires complete any and all paperwork, including insurance; completed payroll, entered employees’ time into the payroll system and approved other counties’ entries; performed payroll corrections for overages/ shortages; entered codes for yearly raises per governor, if applicable, and any other duties as assigned Administrative Assistant

National Nephrology Associates - Nashville, TN

October 2003 to August 2005

The main reason for my being hired in this position-for them actually creating this position was to give support for the Nursing Supervisor-and I totally understood why she needed me once I was hired on. She was so incredibly busy she didn’t really have the time to really delegate much work for me to do other than to create a few forms. So I just started listening, then taking her work from her and just doing it. Anything not requiring a nursing license, of course. I learned how to fill out the huge packets of paperwork to obtain hospital privileges so I could have new hires fill them out correctly; I also learned how to do an orientation one on one and with a few people, and the way to show them step by step how to complete all of the paperwork to get all of their benefits started. (When I had no work to do I even took the initiative to learn how to put the tubing on a dialysis machine and get it ready for a treatment-I hate to be bored so I’ll go find something to learn if I’m caught up with no work to do); Maximized smooth office operations by taking over all of the paperwork required for the new nurse hires’ hospital privileges, as well as doing their orientations and getting their new hire paperwork, including insurance paperwork, completed properly in its entirety; Carried out receptionist duties such as answering phones and directing calls; Completed clerical tasks including filing, faxing, scheduling and placing orders; Ordered office supplies; Kept track of all incoming and outgoing mail; Disseminated inquiries to appropriate departments; Processed invoices; Assisted with data entry; Reviewed and tracked claims; Responded to phone calls/emails/faxes Executive Assistant to CFO

McClures - Nashville, TN

February 2001 to October 2003

Was responsible for scheduling and managing the calendar for the CFO; Proactively addressed scheduling conflicts; Set and maintained schedule of appointments and meetings; Kept CFO on schedule; Coordinated all aspects of travel; Served as the point of contact for contracts that required CFO’s electronic and/or manual signature (i.e. DocuSign, etc.); Prepared and managed expense reports; Produced correspondence and memos for/from CFO when necessary; Opened mail and distributed it appropriately; Assisted the CFO in preparing materials for board and investment committee meetings; Liased between the CFO, CEO and and COO of the company; Assisted and/or managed special projects as requested; Performed any other duties as assigned by the CFO Benefits Verification Specialist

Psychiatric Hospital at Vanderbilt - Nashville, TN August 1998 to December 2001

Scheduled appointments; Verified mental health benefits (for all of the drs) and also medical benefits for certain psychological tests performed by Dr. Michael Tramontana; Obtained all prior authorizations required for any visits; Transcribed doctors’s dictation tapes from their appointments; Assigned billing codes to visits and filled out either the UB-04 form or the HCFA-1500 form depending on whether it was an in- or outpatient visit

Education

Certificate in Medical Coding and Billing

Tennessee College of Applied Technology-Dickson - Dickson, TN November 2007 to March 2008

Associate in Electronics Engineering Technology

ITT Technical Institute - Nashville, TN

June 1993 to May 1995

Skills

• Microsoft Office (10+ years)

• Computer Literacy

• Retail Sales (10+ years)

• Merchandising (10+ years)

• Data Entry

• Sales Experience

• Customer Service

• Account Management

• Outside Sales

• Benefits Administration

• Microsoft Office

• Office Experience

• Administrative Experience

• English

• Leadership Experience

• Microsoft Word

• Microsoft Outlook

• Personal Assistant Experience

• CRM Software

• Human Resources

• Order Entry

• Human Resources Management

• Workers' Compensation

• Management

• Recruiting

• Salesforce

• Payroll

• Employee Orientation

• Order Management System

• SAP

• Interviewing

• Accounts Payable

• Oracle

• Office Management

• Quality Assurance

• Event Planning

• Purchasing

• Financial Report Writing

• Negotiation

• Microsoft Powerpoint

• Pricing

• Medical Coding

• QuickBooks

• Accounts Receivable

• Process Improvement

• Medical Receptionist

• Sales

• Inside Sales

• Typing

• Time Management

• Conflict Management

• Front Desk

• Behavioral Health

• DocuSign

• Project Management

• Documentation Review

• EMR Systems

• Medical Terminology (10+ years)

• Medical Office Experience (10+ years)

• Medical Billing (5 years)

• Visual Merchandising (10+ years)

• Aircraft Maintenance (8 years)

• Assembly Experience (10+ years)

• Aviation Experience (8 years)

• Avionics (10+ years)

• Benefits Administration (10+ years)

• Billing (10+ years)

• Bookkeeping (10+ years)

• Cashiering (10+ years)

• Computer Literacy (10+ years)

• Inside Sales (5 years)

• B2B Sales (2 years)

• Medicare (10+ years)

• Medicaid (10+ years)

• Technical Support

• Word Processing

• Marketing

• Host/Hostess Experience

• Aviation

• Basic Math

• Google Suite (2 years)

• Epic (3 years)

• Medical Scheduling (10+ years)

• Windows (10+ years)

• Supervising experience

• Data collection

• Medical imaging

• Computer networking

• Identity & access management

• Upselling

• Accounting

• Business management

• Hospitality

• Schematics

• Financial services

• Insurance Verification

• Hand Tools (10+ years)

• Schematics (10+ years)

• Power Tools (10+ years)

• Programmable logic controllers

• SAS

• Planograms

• Telemarketing

• Restaurant experience

• Serving

• Microsoft Publisher

• Adobe Photoshop

• Military

• Cleaning

• Social media management

• Live chat

• Marketing automation

• PHP

• Calendar management

• Mac OS

• Public speaking

• Warehouse experience (5 years)

• iOS (10+ years)

• Mobile devices (10+ years)

• Troubleshooting (10+ years)

• Android

• Analytics

• 10 key calculator

• Merchandising

• Planograms (5 years)

• Schematics (10+ years)

• Resets (5 years)

• Hotel experience

• VPN

• Operating Systems

• Call center (5 years)

• Wire bundles (10+ years)

• PCI

• Senior care

• Microsoft SharePoint

• Transcription (Less than 1 year)

• Transportation planning (2 years)

• Manual transmission (10+ years)

• 10 key calculator (10+ years)

• Editing (10+ years)

• Proofreading (10+ years)

• Fundraising

• Assembly (10+ years)

• Gun Handling (10+ years)

• Gun Handling & Safety (10+ years)

• Range Practices (10+ years)

• Target Practice (10+ years)

• Cabling (3 years)

Military Service

Branch: Navy

Rank: E4

September 1988 to August 1996

• Aviation Electrician

• Collateral Duty Inspector

• Respirator Program Supervisor

• Training Manager

Commendations:

• Meritorious Unit

• Combat medal

• Good Conduct medal

Awards

Academic Excellence

May 1995

For my excellent dedication to school and the FAST way I would learn things. (The constant 4.0s didn’t hurt either!)

Perfect Attendance

May 1995

I attended and completed my AAS in Electronics Engineering Technology and had 3 major surgeries during those 2 years without missing class.

Certifications and Licenses

Certified Notary Public

Assessments

Verbal Communication — Expert

August 2020

Speaking clearly, correctly, and concisely

Full results: Expert

Call Center Customer Service — Expert

August 2020

Applying customer service skills in a call center setting. Full results: Expert

Sales Skills — Highly Proficient

August 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

HR: Compensation & Benefits — Proficient

August 2020

Knowledge of compensation and benefits programs

Full results: Proficient

Electronic Health Records: Best Practices — Highly Proficient September 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Front Desk Agent (Hotel) — Highly Proficient

October 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Recruiting — Proficient

October 2020

Managing the candidate sourcing and selection process Full results: Proficient

Mechanical knowledge — Proficient

December 2020

Understanding and applying mechanical concepts and processes Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

December 2020

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Basic mechanical knowledge — Proficient

June 2021

Understanding and applying mechanical concepts and processes Full results: Proficient

Management & leadership skills: Planning & execution — Proficient December 2021

Planning and managing resources to accomplish organizational goals Full results: Proficient

Working with MS Word documents — Proficient

December 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient January 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

GFWC Woman’s Club of Dickson County

February 2008 to Present

Service Organization

Disabled American Veterans

August 2010 to Present

Veterans Service Organization

Red Hat Society (Societea for Dickson County)

January 2008 to Present

Service Organization

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