Veterans Affairs It Field
Resume:
Dana Vroman Ray ad1r6y@r.postjobfree.com
C: 720-***-**** **** South Lowell Boulevard
Citizenship: US Denver, Colorado 80219
Objective: I am an experienced and solution-focused professional, seeking employment in the IT Field.
Work Experience
Uber Driver(contractor) 1/2020-Present
Uber Technologies Ind. 832-***-****
Adhere to all DOT standards, provide customers service, included getting client, packages from point A to Point B, including requested stops along the way. Travel from city to city anywhere is state, to include from State to State using various applications along the way, following listed speed limits. At times asking clients if they need rest, to including having, water if needed along the way.
BAYAUD (Forestry Dept) 08-19-10/19
Contract – Work from Home Contact: Sierra Merritt
333 Bayaud St. 303-***-****
Denver, Co. $38,000/Yrly
Assistants a multi-functional Specialists and Assistants performing internal/external customers in solving issues with their equipment, to included laptop, desktop, printers, phones (Desktop and Cell phone, and peripherals as needed, along with customers software.
Assist the clients in the selection and application of problem-solving methods; provides advice on procedures; and assists team members in identifying parameters for appropriate solutions.
Department of Veterans Affairs 02/19-8/19
Contact Representative S: Contact me First
1355 S Colorado Blvd St.#113 P:303-***-****
Denver, Co. 80222 $32,000/Yrly
Responsible for the effective management of all Office of Community Care (OCC) programs. These programs include the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) which is a national health benefits program administered entirely at the OCC field facility for the Department of Veterans Affairs, the Spina Bifida (SB) program, the Foreign Medical program (FMP), Children of Women Vietnam Veterans (CWVV) program, Caregiver program, the CHAMPVA ln-House Treatment Initiative (CITI), Camp Lejeune and Community Care health care program. Additional lines of business may be added to the health benefit programs administered by OCC at any future time. Duties include but are not limited to:
Assists in the preparation and development of claims and gives advice as warranted. Develops facts and reviews documentation in an attempt to detect suspected efforts to defraud the Government. Keeps employees informed of management goals and/or changes affecting work positions. Possesses broad detailed knowledge and experience in the healthcare industry to include claims processing, medical coding, appeals, fraud and abuse, coordination of benefits, among others.
Service Desk Agent 04/15-05/15
Insight Global S: Contact me First
707 17th Street P: 303-***-****
Denver, Colorado 80202 $32,000/ Yrly
Worked with internal/external customers Microsoft Office Products, Phones and Remedy.
Monitored and manage the work requests.
Communicated the progress with customers of reported issues as called-in and reported.
Understood the customer requirement and work with vendor to provide best solution
Under immediate supervision of a Lead, responded to and diagnosed problems through phone calls via the support center or electronic online support requests submitted by customers.
Duties included problem recognition, researching, isolating, resolution, and follow-up steps.
Experienced and firm understanding of IT environments to include PCs’ and business environment IT infrastructure.
Ability to resolve Tier2 problems within 15 minutes, resolve complex problems or escalated to third-tier support.
Utilized the Standard Operating Procedure management database and web site as well as a help desk call tracking system
Target System Equipment Specialist 11/14-1/15
CompuCom S: Contact me First
Boulder, Colorado 80302 P: 800-***-****
$32,000/ Yrly
Maintaining, store registers, price scanning equipment, server equipment, LPDAs and PDAs, printers, office and warehouse computers, Wi-Fi connections, to devices, maintain stores phones to include guest customer’s phones station throughout store.
Either on spot resolution, or contact Target’s helpdesk, for troubleshooting, and or dispatching Vendors support.
First Level II Support Specialist 04/14-09/14
Sandoz Pharmaceutical S: Contact me First
2555 W. Midway Boulevard P: 303-***-****
Broomfield, Colorado 80020 $32,000/Yrly
Receiving incoming calls from up to 16 different Sandoz client locations working with hardware, software, desktop phones, printers, label making printers, blackberry’s, iPhone, remote into VMware machines.
Supported relating to technical issues involving Microsoft's applications and operating systems.
Provided ticket management by use of Remedy Web.
Basic technical support at the network level: LAN connectivity, printers, firewalls, wireless, etc.
Basic remote access solution implementation and support VPN, Remote Desktop Services.
Support of line of business applications, systems, and mobile devices. System documentation including network diagrams, configurations, passwords, vendors, etc. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Service Desk Analyst (Contract through USMAX) 09/12-04/14
USCIS S: Contact me First
11400 Westmore Circle Bldg. 8 P: 800-***-****
Broomfield, Co. 80205 $32,000/ Yrly
Kept up to date on new developments in computer and network vulnerabilities, data hiding and encryption.
Used Remedy Desktop as a provided ticket management.
Documented all server and network problems and other unusual events in detail.
Upgraded and expanded network systems and systems components.
Diagnosed system hardware and software problems using advanced root-cause analysis.
Installed and maintained printers, troubleshoot workstations and Software.
Updated and maintained inventory control.
Similar programming performed data conversions and repairs of customer data in order to meet specified program requirements.
Perform daily backups and data recovery
Basic technical support at the network level: LAN connectivity, printers, firewalls, wireless, etc.
Basic remote access solution implementation and support: VPN, Remote Desktop Services, and mobile devices.
System documentation including network diagrams, configurations, passwords, vendors, etc.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Desk Specialist 05/07-06/11
SAIC/DHS Immigration Custom Enforcement S: Contact me First
105 Technology Drive # 100 P: 800-***-****
Broomfield, CO 80021 $32,000/Yrly
Managed large issues: Applying/deploying operating system updates, patches, and configuration changes, troubleshooting various issues, and provided server maintenance, account and password reset.
Remedy tickets: Provide ticket management, ensure all assigned tickets are being work on, documented and assigned to the correct group.
A mentor and trainer for new Help Desk Agents: Systems installation, configuration, upgrading, systems administration, systems patching and creating baseline, technical support, troubleshooting and security solutions.
Education
06/2018 Technical Support Technician Program
Leaderquest, Centennial, Colorado 80112
04/1998 Hardware Software Specialist
Denver Community College Tech North 80010
Job Related Training
Axelos – ITIL Course, Leaderquest
CompTIA – A + Course, Leaderquest
CompTIA – Network+ Course, Leaderquest
Honors, Awards
Axelos Global Best Practices Centennial, CO
ITIL Certification November 2018
CompTIA Centennial, CO
A+ Certification November 2018
Network+ Certification November 2018
References:
Ms. Heather Wolf, MS, CRC, LPC
Vocational Rehabilitation Counselor
Mr. Stephen Wight
Employment Development Manager/Leaderquest
Ms. Heidi McDonald
Senior Career Training Consultant/LeaderQuest
Shawn Stayton (Store Manager)
2800 Pearl St,
Boulder, CO 80301
Rob Gibbons (Bldng Maintenance)
2800 Pearl St,
Boulder, CO 80301
Contact this candidate